Lizard Point Holiday Park

Понравилось The staff were very kind, even let me borrow a phone charger from reception. The man at the arcade was sooo kind, my kids loved him was very helpful.

Не понравилось The main attraction for us was the outdoor pool, so we travelled 3 hours to Lizard park to be told its shut, and it only opens one day a week - which is saturday! Absolutely ridiculous. The indoor pool was pathetic and tiny, probably the worse pool ive ever seen. The drinks at the clubhouse are overpriced £7 a pint. All the activities you had to pay extra for. The toilets and shower block very outdated, and the showers were BOILING hot, my little one was crying trying to shower. After one day we were bored not much to do at all, will not be returning. Poor signal and WiFi very poor also

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От менеджера: Hi Emma,

Thank you for your review.

We are sorry for any disappointment caused during your stay with us at Lizard Point.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Понравилось The staff were all very friendly, polite and ready to help with anything.

Не понравилось The whole place seemed very run down.
The shower block was very cold and a bit outdated.
The grey waste drain was useless as it was too small to get the van anywhere near it.
The restaurant was understaffed and could not cope with the amount of people ordering food and the takeaway was closed.

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От менеджера: Hello,

Thank you for taking the time to share your feedback with us today. I do apologise that your holiday experience was not as you had hoped.

We will ensure your comments are shared with the relevant park teams and taken on board so that immediate improvements can be made where necessary. Your satisfaction is very important to us, and we are sorry that we fell short on this occasion.

We do hope this will not deter you from visiting us again in the future, as we are confident we can provide you with a much better experience next time. ^JC

Понравилось I liked the location. The spacious pitch and cleanliness. The pool was very warm too ! The venue offered very good value for money.

Не понравилось Difficult to use your own WiFi at this location

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От менеджера: Hello,

Thanks so much for taking the time to share your experience with us!

We really appreciate you taking this opportunity to share your review, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience.

^JC

Понравилось Good campsite

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От менеджера: Hi there,

Thank you for your review, Terriann!

We’re so glad to hear that you enjoyed your stay with us. It’s great to know that our campsite met your expectations, and we’d love to welcome you and your family back anytime! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.

^EC

Понравилось Plenty to do. Friendly polite staff.

Не понравилось Camping Toilets and show blocks needed an update, kept clean by the lovely lady but in need of a refresher.

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От менеджера: Hi Stacey,

Thank you for your honest feedback.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Понравилось All the staff friendly and a good space on site once we worked out where plots 20 was.

Не понравилось The plots not marked well on the croft as 20 to 22 missing the toilet block needs a little tlc as toilet handles coming loose. Payed for the WiFi but none on the croft, signal very bad to non existent. Would not pay again.

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От менеджера: Thank you so much for taking the time to share your feedback, Robin. It’s wonderful to hear that you found our team friendly and that your pitch was spacious, as we strive to make every guest feel welcome and comfortable. I do want to sincerely apologise that not every aspect of your stay met your expectations. Your comments about the pitch layout are extremely valuable to us, and I will make sure these are shared with our team so we can work on making the layout clearer and more user-friendly for all our guests in the future. I’m also sorry to hear you experienced difficulties with our Wi-Fi connection. We are always working to improve our facilities and services, and your feedback will help us address these issues so that future guests have a better experience. Thank you again. ^AB

Понравилось There was plenty of space in the field we booked so lots of room for the little ones to run around.

Не понравилось The pitch was by he main road behind the trees which did mean a fair bit of noise and lights through the evening. The pitch was opposite the dog park so maybe avoid that area if your a light sleeper

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От менеджера: Hi there,

Wow 10 out of 10! Thank you for your amazing review.

Your feedback means a lot to us and lets us know we’re on the right track!

Upon your next visit, you an chose a specific plot or area of the touring/camping filed prior to arrival by reaching out to our team via Livechat.

We hope to see you again soon. ^JC

Понравилось cheap pitch price, good geographical proximity to the Lizard point, free heated indoor pool, friendly staff, lots of activities for children, nice large club house and bar.

Не понравилось price of everything, food drink activities etc. Toilet and shower block need updated, rats seen running around caravans and fields, lots of things in kids play park closed off like the slides.

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Понравилось Good facilities & friendly staff. Especially like the pool

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Понравилось The staff - everyone from the park warden to the entertainment staff were all friendly and helpful.

Location - great base to enjoy the coastal walks around the Lizard Peninsula.

Не понравилось The family/disabled toilet and shower room were not well signposted and not cleaned at all during our 3 day stay. The main shower blocks were though and the showers powerful and hot.

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