Lizard Point Holiday Park

Syntes om Plenty of facilities for children

Syntes ikke om We stayed on pitch croft 20 our closest toilet and shower facilities were absolutely filthy a elderly man with glasses who works there was always putting cleaning sign up but not actually doing anything just stood there staring at our children playing. Same dead flies in bathroom forc days

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Fra bestyreren: Hi Abbie,

Thank you for taking the time to share your feedback. It's disappointing to hear your comments regarding the condition of the facilities over several days. We also appreciate your concerns about your interaction with a member of the team.

Your feedback has been shared with the park management team for internal review.

We appreciate you bringing this to our attention, and we're sorry that your experience did not reflect the high standards we aim to provide. We hope you'll consider staying with us again so we have the opportunity to offer you a much more positive experience. ^SR

Syntes om Erm…

Syntes ikke om Benidorm for caravans. Wallet stolen from the table we were sat at never to be seen again, millions of sugar high kids with zero manners (blame the parents not the kids) and generally a filthy place. Wouldn’t even dream about going back here.

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Fra bestyreren: Hi there,

Thank you for your honest feedback.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Syntes om price and good location

Syntes ikke om showers boiling hot, noisy

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Fra bestyreren: Hello,

Thank you for taking the time to share your feedback with us today, I do apologise that your holiday experience was not as you had hoped for.

We really appreciate and value your comments and will take the time to review this internally. We do hope to have the chance to welcome you back to any of our holiday parks again in the near future where hopefully your faith will be restored. ^JC

Syntes om Great customer service, nice size pitch nice hot showers but not to hot very pleasant.

Syntes ikke om No plugs in washroom sinks, hot water very hot. Toilet flush system inadequate takes several attempts to flush anything even a small amount of toilet paper.

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Fra bestyreren: Hi there,

Thanks for the great review. Hopefully next time we can make your holiday even better.

Your feedback is important to us ^JC

Syntes om Friendly staff

Syntes ikke om No check in parking space for tourers resulting in blocking of roadway entrance.
No choice of pitch(2 touring areas)
Croft field not private.Other campers walking over your pitch/playing football etc.
Showers too hot.Almost scalding.
Dogs supposedly welcomed,but could not access entertainment as dogs not allowed in bar! What are we supposed to do with our dog???
Grass not cut in touring fields.Witnessed static caravan areas cut twice during stay

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Fra bestyreren: Hi Graham,

We always aim to provide a great experience for our guests, so we're genuinely sorry to hear that we didn't meet your expectations on this occasion.

Please be assured that we've shared your comments with the park team so they can review your feedback and make improvements where needed. Your satisfaction is very important to us, and we're sorry that we fell short during your visit. Thank you for taking the time to let us know about your experience, as feedback like yours helps us continue to improve. ^JC

Syntes om The staff were very kind, even let me borrow a phone charger from reception. The man at the arcade was sooo kind, my kids loved him was very helpful.

Syntes ikke om The main attraction for us was the outdoor pool, so we travelled 3 hours to Lizard park to be told its shut, and it only opens one day a week - which is saturday! Absolutely ridiculous. The indoor pool was pathetic and tiny, probably the worse pool ive ever seen. The drinks at the clubhouse are overpriced £7 a pint. All the activities you had to pay extra for. The toilets and shower block very outdated, and the showers were BOILING hot, my little one was crying trying to shower. After one day we were bored not much to do at all, will not be returning. Poor signal and WiFi very poor also

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Fra bestyreren: Hi Emma,

Thank you for your review.

We are sorry for any disappointment caused during your stay with us at Lizard Point.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Syntes om The staff were all very friendly, polite and ready to help with anything.

Syntes ikke om The whole place seemed very run down.
The shower block was very cold and a bit outdated.
The grey waste drain was useless as it was too small to get the van anywhere near it.
The restaurant was understaffed and could not cope with the amount of people ordering food and the takeaway was closed.

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Fra bestyreren: Hello,

Thank you for taking the time to share your feedback with us today. I do apologise that your holiday experience was not as you had hoped.

We will ensure your comments are shared with the relevant park teams and taken on board so that immediate improvements can be made where necessary. Your satisfaction is very important to us, and we are sorry that we fell short on this occasion.

We do hope this will not deter you from visiting us again in the future, as we are confident we can provide you with a much better experience next time. ^JC

Syntes om I liked the location. The spacious pitch and cleanliness. The pool was very warm too ! The venue offered very good value for money.

Syntes ikke om Difficult to use your own WiFi at this location

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Fra bestyreren: Hello,

Thanks so much for taking the time to share your experience with us!

We really appreciate you taking this opportunity to share your review, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience.

^JC

Syntes om Good campsite

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Fra bestyreren: Hi there,

Thank you for your review, Terriann!

We’re so glad to hear that you enjoyed your stay with us. It’s great to know that our campsite met your expectations, and we’d love to welcome you and your family back anytime! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.

^EC

Syntes om Plenty to do. Friendly polite staff.

Syntes ikke om Camping Toilets and show blocks needed an update, kept clean by the lovely lady but in need of a refresher.

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Fra bestyreren: Hi Stacey,

Thank you for your honest feedback.

We hope to be able to welcome you back to one of our parks in the future. ^SR