Lizard Point Holiday Park

Ik was blij met price and good location

Ik was niet blij met showers boiling hot, noisy

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Van de manager: Hello,

Thank you for taking the time to share your feedback with us today, I do apologise that your holiday experience was not as you had hoped for.

We really appreciate and value your comments and will take the time to review this internally. We do hope to have the chance to welcome you back to any of our holiday parks again in the near future where hopefully your faith will be restored. ^JC

Ik was blij met Great customer service, nice size pitch nice hot showers but not to hot very pleasant.

Ik was niet blij met No plugs in washroom sinks, hot water very hot. Toilet flush system inadequate takes several attempts to flush anything even a small amount of toilet paper.

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Van de manager: Hi there,

Thanks for the great review. Hopefully next time we can make your holiday even better.

Your feedback is important to us ^JC

Ik was blij met Friendly staff

Ik was niet blij met No check in parking space for tourers resulting in blocking of roadway entrance.
No choice of pitch(2 touring areas)
Croft field not private.Other campers walking over your pitch/playing football etc.
Showers too hot.Almost scalding.
Dogs supposedly welcomed,but could not access entertainment as dogs not allowed in bar! What are we supposed to do with our dog???
Grass not cut in touring fields.Witnessed static caravan areas cut twice during stay

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Van de manager: Hi Graham,

We always aim to provide a great experience for our guests, so we're genuinely sorry to hear that we didn't meet your expectations on this occasion.

Please be assured that we've shared your comments with the park team so they can review your feedback and make improvements where needed. Your satisfaction is very important to us, and we're sorry that we fell short during your visit. Thank you for taking the time to let us know about your experience, as feedback like yours helps us continue to improve. ^JC

Ik was blij met The staff were very kind, even let me borrow a phone charger from reception. The man at the arcade was sooo kind, my kids loved him was very helpful.

Ik was niet blij met The main attraction for us was the outdoor pool, so we travelled 3 hours to Lizard park to be told its shut, and it only opens one day a week - which is saturday! Absolutely ridiculous. The indoor pool was pathetic and tiny, probably the worse pool ive ever seen. The drinks at the clubhouse are overpriced £7 a pint. All the activities you had to pay extra for. The toilets and shower block very outdated, and the showers were BOILING hot, my little one was crying trying to shower. After one day we were bored not much to do at all, will not be returning. Poor signal and WiFi very poor also

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Van de manager: Hi Emma,

Thank you for your review.

We are sorry for any disappointment caused during your stay with us at Lizard Point.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Ik was blij met The staff were all very friendly, polite and ready to help with anything.

Ik was niet blij met The whole place seemed very run down.
The shower block was very cold and a bit outdated.
The grey waste drain was useless as it was too small to get the van anywhere near it.
The restaurant was understaffed and could not cope with the amount of people ordering food and the takeaway was closed.

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Van de manager: Hello,

Thank you for taking the time to share your feedback with us today. I do apologise that your holiday experience was not as you had hoped.

We will ensure your comments are shared with the relevant park teams and taken on board so that immediate improvements can be made where necessary. Your satisfaction is very important to us, and we are sorry that we fell short on this occasion.

We do hope this will not deter you from visiting us again in the future, as we are confident we can provide you with a much better experience next time. ^JC

Ik was blij met I liked the location. The spacious pitch and cleanliness. The pool was very warm too ! The venue offered very good value for money.

Ik was niet blij met Difficult to use your own WiFi at this location

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Van de manager: Hello,

Thanks so much for taking the time to share your experience with us!

We really appreciate you taking this opportunity to share your review, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience.

^JC

Ik was blij met Good campsite

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Van de manager: Hi there,

Thank you for your review, Terriann!

We’re so glad to hear that you enjoyed your stay with us. It’s great to know that our campsite met your expectations, and we’d love to welcome you and your family back anytime! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.

^EC

Ik was blij met Plenty to do. Friendly polite staff.

Ik was niet blij met Camping Toilets and show blocks needed an update, kept clean by the lovely lady but in need of a refresher.

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Van de manager: Hi Stacey,

Thank you for your honest feedback.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Ik was blij met All the staff friendly and a good space on site once we worked out where plots 20 was.

Ik was niet blij met The plots not marked well on the croft as 20 to 22 missing the toilet block needs a little tlc as toilet handles coming loose. Payed for the WiFi but none on the croft, signal very bad to non existent. Would not pay again.

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Van de manager: Thank you so much for taking the time to share your feedback, Robin. It’s wonderful to hear that you found our team friendly and that your pitch was spacious, as we strive to make every guest feel welcome and comfortable. I do want to sincerely apologise that not every aspect of your stay met your expectations. Your comments about the pitch layout are extremely valuable to us, and I will make sure these are shared with our team so we can work on making the layout clearer and more user-friendly for all our guests in the future. I’m also sorry to hear you experienced difficulties with our Wi-Fi connection. We are always working to improve our facilities and services, and your feedback will help us address these issues so that future guests have a better experience. Thank you again. ^AB

Ik was blij met There was plenty of space in the field we booked so lots of room for the little ones to run around.

Ik was niet blij met The pitch was by he main road behind the trees which did mean a fair bit of noise and lights through the evening. The pitch was opposite the dog park so maybe avoid that area if your a light sleeper

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Van de manager: Hi there,

Wow 10 out of 10! Thank you for your amazing review.

Your feedback means a lot to us and lets us know we’re on the right track!

Upon your next visit, you an chose a specific plot or area of the touring/camping filed prior to arrival by reaching out to our team via Livechat.

We hope to see you again soon. ^JC