Crimdon Dene Holiday Park

Gostou Lovely beach , areas where statics are was very clean and maintained.
Entertainment was good.

Não gostou Area where tourers go was a mess pitches were unkept, rubbish all over the place.
The toilets both male and female was disgusting, vomit and shit everywhere, no toilet roll and if there was it was covered in poo. I would not take my dog into a place like that .

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Do gerente: Hi Lorraine,

Thank you for taking the time to share your feedback.

We're pleased to hear that you enjoyed the beach, found the static caravan areas to be clean and well maintained, and that you enjoyed the entertainment during your stay.

However, we're extremely sorry to read about your experience in the touring area and the condition of the toilet facilities. The standards you have described are completely unacceptable and do not reflect the level of cleanliness we aim to provide.

Your comments regarding the touring pitches, litter, and the suggestion of additional monitoring have been shared with our management team for review as we continue to look at ways to improve the experience for all guests.

Thank you again for bringing these issues to our attention. Your feedback is invaluable in helping us identify where improvements are needed. ^SR

Gostou Lovey little site, toilets were not to clean

Não gostou We were travelling with another family, I called to see if we could be sited next door to each other, was told as you were busy there would be a £10 booking fee which I paid. When my friends checked in they were also charged £10. There were several empty pitches and really no need to charge us £20!

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Do gerente: Hi Julie, Thank you for taking the time to leave a review. We're delighted to hear you had a great time and that you enjoyed your stay with us.

We're sorry to hear that the cleanliness of the toilets didn't meet your expectations on this occasion. Your comments have been shared with our housekeeping team so we can continue to improve.

Regarding your request to be pitched next to your friends, we understand your frustration. The £10 charge is an amendment fee for changing an existing booking to accommodate specific pitch requests, rather than a charge for the pitch location itself. As both bookings required amendments, the fee applied to each reservation. We appreciate that this may have seemed unnecessary given the availability at the time, and we'll take your feedback on board as we continue to review our booking processes.

Thank you again for your feedback. We hope to welcome you and your family back for another enjoyable stay in the future. ^EC

Gostou Caravan was good apart from ants. However, no verandah (silver) so glad we had to leave the dog with family as too hot for it.
Kids loved the park and the outdoor pool
Lovely clean and colourful site in general.

Não gostou July - Disappointed that not everything was open eg chip shop and lido.
No access to beach
Camp shop closed at 4pm
Pub food was disappointing.

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Gostou All good. Nice clean. Good pitches.

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Gostou Great beach, restaurant was reasonably priced, staff lovely

Não gostou Touring site is close to the entertainment hub and very loud music u till 11.30 didn’t bother me as I have older kids, but quite late for those with toddlers or babies
WiFi is chargable
Shower block was grim to be honest very unkempt, toilets were ok

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Do gerente: Hi Kimberley,

We really appreciate you taking this opportunity to share your review on your recent stay, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience. ^JC

Gostou Nothing except the hard working janitor/ maintenance guy

Não gostou Mostly everything

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Do gerente: Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your holiday did not meet your expectations, as we always want our guests to leave with happy memories of their stay.

We appreciate you bringing your concerns to our attention, and your comments will be shared with the relevant teams as part of our ongoing efforts to improve the experience we provide. ^JC

Gostou Nice clean site, it has great access to the coastal paths and beach.
The staff I encountered in reception, the Nisa shop and the pub were very friendly and helpful. I have also seen previous reviews that stated the toilets were messy and dirty, I didn't and can only praise the cleaning staff that had been working throughout the day.

Não gostou Nothing

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Do gerente: Hi Mark,

Thank you for your review.

We hope to see you again soon. ^SR

Gostou Oooo

Não gostou Ooo

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Do gerente: Hello Paul,

Thanks so much for sharing your experience with us. We hope to see you again soon. ^JC

Gostou Nice location and lovely staff

Não gostou None

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Do gerente: Hi Craig,

We really appreciate you taking the time out to share your review with us, we’re happy that you’re happy and we look forward to your next visit. ^JC

Gostou Reception were really friendly on our arrival and marked on a map where our pitch was.

Não gostou Very noisy campsite, everyone playing their music over each other. It seemed to be all about who could be the loudest! 1st night noise from other campers until 2am, 2nd night noise from a drunk man, who had fallen out with whoever he was staying with and was shouting and carrying on until around 12am - 12.30am.
Toilets were unclean. People seemed to have the inability to flush the toilets and there was also feces wiped on the toilet doors and walls.

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Do gerente: Hi Sarah,

Thank you for your honest feedback.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope overall you have been able to enjoy your stay and we are able to welcome you back in the future. ^SR