Auchenlarie Holiday Park

Ik was blij met Location of holiday park was excellent, the play parks for the kids was great and swimming pool was clean and tidy

Ik was niet blij met Got put on the pitch site 4g tent site, the grass was 45 degree angle with no flat surface, phoned our of hours number and we thankfully got moved to up closer to the toilets on a flat bit of grass but still on a slope , heavy stream directly behind us when tenting with a 3 year old and no hot water to shower in the toilet block, it sounds like I'm having a go but if we got placed on a flat pitch and had hot water it would have just topped off whats was an amazing time away

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Van de manager: Thank you for taking the time to leave your review. We're so pleased to hear that you enjoyed our fantastic location and that your family made the most of the play parks and our swimming pool.

We're very sorry to hear that your original camping pitch wasn't suitable and that you experienced issues with the hot water during your stay. We appreciate you bringing this to our attention, and we're glad our out-of-hours team was able to relocate you to a more suitable pitch.

Your feedback is invaluable, and we've shared your comments with our park team so we can review pitch allocation and investigate the hot water issue to help prevent this happening again.

Thank you again for your balanced feedback. We hope that, despite these issues, you'll consider visiting us again so we can provide you with the five-star experience you were hoping for.

Ik was blij met The site was so clean and tidy, the showers are spotless and hot. Staff were friendly and visible throughout the day. Lots of play area for kids inside and out and plenty of lovely places to get the dogs out for their own adventures.
Id booked the wrong dates and the staff changed them for me without any issue or charge.

Ik was niet blij met We unfortunately booked the same days as the cast of watership down. Rabbits everywhere - ordinarily this would be soooo cute but with reactive Bulldogs we struggled to avoid carnage. Thankfully no wabbits were harmed by our dogs.

Getting WiFi would mean signing up to PayPal so we didnt bother but there was an Internet cafe available

Although accessible the site is hilly so those with mobility issues like myself should consider this when booking, there are paths to every venue though

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Van de manager: Thank you for taking the time to leave a review.

We're delighted to hear that you enjoyed the cleanliness of the site, our hot shower facilities, and the range of play areas for both children and dogs. It's also wonderful to know that our team was able to help with your booking amendment and that you found them friendly and visible throughout your stay.

We had to smile at your description of sharing the site with the "cast of Watership Down" The local wildlife certainly likes to make an appearance from time to time, although we appreciate that this can be a challenge for guests with reactive dogs. We're glad to hear that no rabbits came to any harm and hope your Bulldogs still managed to enjoy their stay.

Thank highlighting the Wi-Fi sign-up process and the site's hilly terrain. We understand that the gradients may be more challenging for some guests with mobility concerns, and we appreciate you sharing this information to help future visitors plan their stay. We're pleased that the accessible pathways around the park were helpful.

We hope to welcome you, your Bulldogs, and the rest of the family back again soon.

Ik was blij met Brilliant stay. Beautiful setting.

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Van de manager: thanks for taking the time to write a review following your recent stay and we hope to see you again

Ik was blij met Everything! Was an amazing stay will definitely be booking here again!

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Van de manager: cant wait to welcome you back to the park

Ik was blij met Kids entertainment during the day was excellant

Ik was niet blij met The toilets on the touring part of the site only cleaned once a day and for the amount of people in and out just wasn't enough.

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Van de manager: Thank you for your review.

We're delighted to hear that your children enjoyed the daytime entertainment team and that this was a highlight of your stay.

We also appreciate your honest feedback regarding the toilet facilities on the touring area. We are sorry that the cleanliness did not meet your expectations during your six-night stay. We understand how important clean and well-maintained facilities are to our guests, and we're disappointed to hear this detracted from your overall experience.
Our toilet blocks are cleaned twice daily and will be done again if we are notified that they are not up to someones expectations.
We have passed your comments to our housekeeping team, and we are reviewing our cleaning schedules for the touring facilities to ensure they are serviced more frequently during busy periods.

Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience.

Ik was blij met Great park with amazing views, good facilities and friendly people

Ik was niet blij met It’s 4 hours away from home so can’t visit as often as we would like.

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Van de manager: Thank you so much for your lovely review. We're delighted to hear you enjoyed the amazing views, our facilities, and the friendly atmosphere. We're sorry we're a little too far away for more frequent visits, but we hope the journey is always worth it. We look forward to welcoming you back whenever you can make the trip.

Ik was blij met Excellent

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Van de manager: thanks for that excellent review

Ik was blij met Excellent communication pre holiday. Website very informative.
The staff on site, everyone we encountered were pleasant and helpful .
Our Caravan was very clean, well equipped and comfortable

Ik was niet blij met The weather!!! 💦💦💦
Problem re wifi and telep

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Van de manager: We’re so pleased to hear you found our communication before your holiday helpful and that you enjoyed your stay in one of our clean and comfortable caravans. It’s also wonderful to know our team made such a positive impression we’ll be sure to pass on your kind comments

We’re sorry the weather didn’t cooperate during your visit. Unfortunately that’s one thing we can’t control 🌧️

As our park is in a rural area we do have issues with WIFI and some mobile phone networks. We appreciate the feedback and will look into this to help improve the experience for future guests.

We hope to welcome you back again soon hopefully with a little more sunshine next time! ☀️

Ik was blij met Gorgeous views and amazing beach cove if you are brave enough to make the journey. Excellent shower facilities. Lovely food with brilliant staff in a dog friendly restaurant. How refreshing!!

Ik was niet blij met No fully serviced touring pitches, everything is either up or down a massive hill.

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Van de manager: Thank you for your review. We’re delighted you enjoyed the beach cove, facilities, food, and the warm welcome from our team especially our dog-friendly atmosphere.

We do appreciate your feedback regarding the touring pitches and the hilly terrain. Our coastal location does mean the park is steep in areas but this does allow all to get great sea views but we understand that this may not suit everyone. Your comments are valuable and help future guests decide if they would choose to come to the park.

We hope to welcome you back again.

Ik was blij met beautiful location and lots of activities on site for the whole family.

Ik was niet blij met Pitches were quite small, we couldn’t fit our awning on it even though we gave our size specifications when booking. Not all the pitches are level either. Not to mention the ground was full of stones and rock hard making it difficult to put the pegs in.
Very limited showers, so can imagine it would be extremely busy trying to use them during peak times.

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Van de manager: Thank you for taking the time to share your feedback. We’re very pleased to hear that you enjoyed our beautiful location and the range of activities available for families on site.

Sorry to hear that your pitch did not meet expectations. We will always look to relocate if pitches are not suitable but we will review this with our team to see where improvements can be made.

Your feedback about the shower facilities is also valued, particularly regarding availability during busier periods, as this helps us identify areas where we can improve the guest experience.

We do hope to have the opportunity to welcome you back again in the future.