Briarfields Touring Park

A aimé Welcome by Angelle warm and instructive. Clean well kept site and facilities. Location and easy access to both Gloucester and Cheltenham.

N'a pas aimé Our belongings being left alone whilst we we were out for the day and being able to return to our plot without finding it occupied by some one else smelling of alcohol. Support from Michael in resolving the problem. We gained the impression it was a free for all and the bullies on site win.

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Réponse du gestionnaire : Thank you for taking the time to share your feedback following your stay at Briarfields.

Firstly, I'm genuinely sorry that an unfortunate situation with your pitch left you feeling so disappointed and upset. Reading your review has saddened me, particularly as providing a safe, welcoming and well-organised environment for all our guests is something we take enormous pride in.

I'm pleased you received such a warm welcome from Angela and appreciated our clean, well-maintained facilities and convenient location. However, I completely understand that the incident with your pitch overshadowed those positives.

I would just like to gently clarify what happened, as I wouldn't want you or anyone reading your review to be left with the impression that guests are free to occupy whichever pitch they choose.

All pitches at Briarfields are carefully allocated, and guests are expected to remain on their designated pitch unless a change has been agreed with our team.

On this occasion, a guest attending a rally had been given specific instructions to occupy one pitch on Thursday evening before moving to another on Friday. Unfortunately, they moved onto their Friday pitch without first checking with us, despite that pitch still being allocated to you. This created a very unfortunate situation that should never have affected your stay.

As soon as Michael was made aware of what had happened on Friday morning, he did his best to resolve the situation. I am genuinely sorry that you felt unsupported during this process, as that is certainly never how we want any guest to feel.

Please be assured that we do not operate a first-come, first-served system, nor do we tolerate guests disregarding pitch allocations or behaving in a way that makes others feel uncomfortable. We take the comfort and security of everyone staying with us extremely seriously.

Although the original misunderstanding arose from another guest moving without authorisation, I recognise that you were the ones inconvenienced, and for that I am truly sorry.

We will certainly be taking this experience on board and looking at how we can reinforce our pitch allocation instructions, particularly when accommodating a small rally to help prevent anything similar happening again.

It genuinely saddens me that this incident has left you with such a negative impression of Briarfields, especially when so much care and effort goes into making the park somewhere people feel happy, comfortable and welcome.

Thank you again for your feedback. I hope that, despite this unfortunate experience, you were still able to enjoy some aspects of your time with us.

Warm Regards,
Jo

A aimé Perfect location, well looked after. Everything you need for a stay.

N'a pas aimé Na

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Réponse du gestionnaire : Thank you so much for your lovely review Mark :)

We're delighted you enjoyed your stay at Briarfields and found our location so convenient, with everything you needed for a comfortable visit.

It's especially nice to hear you felt the park was so well looked after. Our team put a great deal of care and pride into keeping Briarfields looking its best, so your kind words really do mean a lot to us.

Thank you for choosing Briarfields, and we hope to have the pleasure of welcoming you back again soon.

Jo, Scott & the Briarfields Team

A aimé Clean, comfortable, warm pod in a dedicated area with well thought out interior and exterior. Great bathroom facilities on site and great value for money. Would definitely stay again.

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you so much for your wonderful review Vanessa!

We're absolutely delighted you enjoyed your stay in one of our glamping pods and found it so clean, cosy, warm and comfortable.

It's especially lovely to hear you appreciated the thought that's gone into both the interior and exterior of our pods. We've put a great deal of love and care into creating a little home from home, with everything our guests need for a relaxing stay, so knowing those extra details were noticed really does mean a lot to us.

We're also thrilled you found our bathroom facilities excellent and felt your stay represented such great value for money. Our team work incredibly hard to keep everything spotless, so we'll be sure to share your kind words with them.

Thank you for choosing to glamp with us, and we look forward to welcoming you back to Briarfields for another cosy getaway soon.

Jo, Scott & the Briarfields Team

A aimé Clean quite friendly people and easy access to Cheltenham

N'a pas aimé Everything is good as it is

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Réponse du gestionnaire : Thank you so much for your lovely review Gerald :)

We're delighted you enjoyed your stay at Briarfields and found the park clean, quiet and welcoming. It's also great to hear you appreciated how easy it is to get into Cheltenham from the park.

And we absolutely love your comment that “everything is good as it is” what a wonderful compliment! We put a great deal of care into making Briarfields somewhere our guests can relax and feel at home, so it's lovely to know we got things right for you.

Thank you for choosing Briarfields, and we hope to have the pleasure of welcoming you back again soon.

Jo, Scott & the Briarfields Team

A aimé The pitch up at Briarswood was a great stay, close to public transport either to go into Cheltenham or Gloucester running approximately every 15mins 24hrs a day.
The people managing the pitch up are friendly and extremely knowledgeable and helpful.
The place is clean and amenities are excellent with both disabled and normal facilities.

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you so much for your wonderful review!

We're absolutely delighted you enjoyed your stay at Briarfields and found our location so convenient for exploring Cheltenham and Gloucester. Having such excellent public transport links close to the park really does make getting out and about so much easier.

It's especially lovely to hear your kind comments about our team. We take great pride in offering a genuinely warm welcome and being on hand to help with anything our guests might need, so knowing you found everyone so friendly, knowledgeable and helpful means a great deal to us.

We're also pleased you appreciated our clean, well-maintained facilities, including our accessible facilities, and that there was absolutely nothing to dislike.

Thank you for choosing Briarfields, and we hope to have the pleasure of welcoming you back whenever your travels bring you to Gloucestershire again.

Jo, Scott & the Briarfields Team

A aimé Lovely site, great staff.

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Réponse du gestionnaire : Thank you so much for your lovely review!

We're delighted you enjoyed your stay at Briarfields and found our team so friendly and welcoming.

We're especially pleased to hear you'd recommend us to friends and would happily visit again :)

Thank you for choosing Briarfields, and we look forward to welcoming you back again soon.

Jo, Scott & the Briarfields Team

A aimé Lovely friendly staff, clean orderly site with excellent facilities. Convenient for Cheltenham and easy to find

N'a pas aimé WiFi was a little glitchy

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Réponse du gestionnaire : Thank you so much for taking the time to leave us such a lovely review!

We're delighted you enjoyed your stay at Briarfields and found our team friendly and welcoming, the park clean and well organised, and our facilities excellent. Our team work incredibly hard, so your kind comments really do mean a lot to us.

It's also great to hear you found us easy to reach and conveniently located for exploring Cheltenham.

We're sorry the Wi-Fi was a little glitchy during your stay. We invested in a complete upgrade of our Wi-Fi system at the end of last season, and it's generally been performing very well, so we're disappointed it wasn't quite as reliable as it should have been for you. We do wish you'd mentioned it while you were here, as we'd have been more than happy to investigate and see if we could resolve the issue.

Thank you again for choosing Briarfields and for sharing your feedback. We hope to have the pleasure of welcoming you back again in the future.

Jo, Scott & the Briarfields Team

A aimé The welcome at reception the grounds the shower block an the pod az amazing we will be back again

N'a pas aimé Nothing the all stay was top notch

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Réponse du gestionnaire : Thank you so much for your fantastic review Chris!

We're absolutely delighted you had such an amazing stay at Briarfields and that everything was “top notch” from start to finish!

It's lovely to hear you received such a warm welcome at reception and enjoyed our beautifully maintained grounds, spotless shower facilities and, of course, your glamping pod. We put a great deal of love and care into every part of the park, so knowing you appreciated it all really does mean a lot to us.

Best of all, we're thrilled to hear you'll be coming back, that's the biggest compliment we could ask for.

Thank you for choosing to glamp with us. We can't wait to welcome you back to Briarfields for another stay!

Jo, Scott & the Briarfields Team

A aimé It's clean, quiet with good facilities. A decent pitch space

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you so much for your lovely review!

We're delighted you enjoyed your stay at Briarfields and found the park clean, quiet and well equipped, with plenty of space on your pitch.

Our team work incredibly hard to keep everything looking its best, so your kind comments really do mean a lot to us.

Thank you for choosing Briarfields, and we hope to have the pleasure of welcoming you back again soon.

Jo, Scott & the Briarfields Team

A aimé Location
Clean bathrooms and toilets
Orchard bar was a bonus

N'a pas aimé If we were there longer we would have put our Awning up , which would have not been good . Our pitch and others have a small area to the side of the caravan but not enough which meant the awing would be spread across grass and gravel.

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Réponse du gestionnaire : Thank you so much for your lovely review Mick!

We're delighted you enjoyed your stay at Briarfields and appreciated our convenient location, spotless shower and toilet facilities, and our newly opened Orchard Bar & Kitchen. It's wonderful to hear the bar was an added bonus!

Thank you also for your comments about the space for an awning. Our fully serviced pitches are approximately 11.5m x 8.2m overall, with a designated gravel hardstanding area, and we do advise in our booking information that we can accommodate awnings up to a maximum depth of 2 metres.

The majority of our caravan guests are able to use their awnings successfully, although positioning the caravan correctly on the pitch can make quite a difference to the space available. The adjoining grass areas need to remain clear for fire safety reasons, so awnings must be contained within the designated hardstanding area.

We're sorry you felt there wouldn't have been sufficient room on your particular pitch, and we do wish we'd had the opportunity to have a look with you during your stay, as we may have been able to offer some helpful advice.

Most importantly, we're absolutely delighted to hear you loved Briarfields and are already looking at returning in December!

Please do get in touch with us before your next visit if you're planning to use your awning. We'd be more than happy to discuss your requirements and help you choose a suitable pitch, subject to availability.

Thank you again for your lovely feedback, and look forward to seeing you again in December!

Jo, Scott & the Briarfields Team