For the purposes of the Data Protection Act 2018, the identity of our data controller shall be available upon enquiry by email to [email protected].
Information we may collect from you
We may collect and process the following data (“Personal Information”) about you:
(a) Any information that you provide by filling in forms on our site, including name and contact details, card details and special requirements. This includes information provided at the time of booking, registering to use our site, applying for a job, posting material, requesting further services or subscribing to any service offered by us on the site. We may also request further information should you report a problem with our site;
(b) We may keep a record of any correspondence should you contact us;
(c) Details of the resources you access and of your visits to our site;
(d) Details of transactions you may carry out through our site and of the completion of your orders.
IP addresses and cookies
We may collect information about your computer; this is statistical data concerning your browsing actions enabling us to tailor the site to match your interests and preferences, and does not identify you individually. This information includes your IP address where available, operating system and browser type, for system administration and to report collective information to our advertisers.
We may also collect information about your general internet usage using cookie files stored on the hard drive of all computers. The cookies contain valuable information that is transferred to your computer’s hard drive. In collecting this information we are able to improve our site and deliver a better and more personalised service.
You can refuse to accept cookies but note that in doing this you may be unable to access certain parts of our site. You can do this by activating the setting on your browser which allows you to refuse the setting.
In addition to this we use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), including its remarketing functions. Third-party vendors, including Google, show our ads across the internet.
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to your website. The information generated by the cookie about the use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for Pitchup.com and providing other services relating to website activity and Internet usage. This includes reporting on aggregate demographics and interest data based on use of third-party websites and tracking user activity across device usage, for example if users have Google or Pitchup accounts.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
If you have a Google Account, you can turn off personalized ads or amend the data used to personalize ads.
Where we store your personal data
We will do our best to protect your personal data, unfortunately, the transmission of information over the internet is not entirely secure and we cannot guarantee the security of data transmitted to our sites. Any transmission of data is at your own risk.
Pitchup.com regards the databases of site visitors’ information (which may include your Personal Information) as a valuable asset. Should Pitchup.com sell or transfer any of Pitchup.com’s business assets this may include the sale or transfer of such databases of information to third parties. Such a transfer or sale may mean that your Personal Information is transferred to countries outside the EEA. In using the Website and accepting the Terms you consent to such use of your Personal Information.
Legal basis for processing personal data
Consent: consent forms will store the user's agreement to processing their personal data
Contract: to fulfil our agreements, including but not limited to making holiday bookings, with customers, partners and suppliers, we need to disclose personal data
Legitimate interest: subject to overriding privacy interests of the subject, if there is a shared interest between the subject and Pitchup.com we may use personal data in our sales and marketing
We may retain your personal data for a reasonable period of time after your last contact with us. This is to enable us for us to provide our booking service, to resolve problems that may arise in connection with our services, including disputes and litigation, to answer your questions. Data is securely deleted when no longer needed.
We may use the information held about you in the following ways:
(a) To notify you of any changes to our service;
(b) For incorporation in files of existing personal data of Pitchup.com and to the treatment of such for the purpose of management, administrations, mediation and contracting of the services offered by Pitchup.com;
(c) For the management of bookings, incidences, statistics, commercial publicity and other promotions by means of electronic mail, SMS, MMS or any other similar means, and the subscription to news bulletins;
(d) To ensure that the content of our site is presented in the most effective manner for you and your computer;
(e) To allow you to participate in interactive features of our service, should you choose to do so;
(f) In allowing ourselves to carry out any obligations concerning any contracts entered into between you and us;
(g) Process your online job application;
(h) To assist us with crime and fraud prevention such as identity checking;
(i) Where you have consented to be contacted, to provide you with the information, products and services requested from us or in the event that we feel will be of interest to you. We may also also permit selected third parties to provide information on goods and services that may be of interest to you. If you do not want your data used in this way or passed onto third parties for marketing purposes please tick the relevant box on the form in which we collect your data. You have the right to revoke such consent by being in touch with Pitchup.com, and Pitchup.com will stop transmitting your information.
Disclosure of your information
We may disclose your personal information to third parties:
(a) To relevant suppliers of your travel arrangements that are campsite providers or affiliates;
(b) To organisations contracted by Pitchup.com to manage aspects of the Website;
(c) To security, credit checking or fraud prevention agencies;
(d) To any relevant public authorities or law enforcement agencies;
(e) To agencies to check candidates for jobs;
(f) To the prospective buyer or seller of any business or assets in the event that we sell or buy;
From time to time our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies.
Access to information
Under data protection legislation, you have the right to request access to information about you that we hold. To make a request for your personal information, contact [email protected].
You also have the right to:
- object to processing of personal data that is likely to cause, or is causing, damage or distress
- prevent processing for the purpose of direct marketing
- object to decisions being taken by automated means
- in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
- a right to seek redress, either through the ICO, or through the courts
If you have a concern or complaint about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office.