Coldstream Holiday Park

A aimé first time solo camper had a grass with electric pitch everything was clean and tidy and well organised the facilities free wifi even a fridge freezer to store items ill be booking again in the next month for a return trip

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Réponse du gestionnaire : Thank you so much for the fantastic review! Braving your first solo camping trip is a big milestone, and we are absolutely thrilled that you chose to spend it with us. It’s great to hear that you found everything clean, tidy, and well-organized, and that you made good use of the free Wi-Fi and fridge-freezer! We can't wait to welcome you back next month for your return trip—see you soon!
Warm Regards
The Coldstream Team

A aimé Pitch, amenity blocks, location.

N'a pas aimé Nothing really, club bar with snacks would take it to another level. Just an observation.

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Réponse du gestionnaire : Thank you so much for the fantastic review! We’re delighted that you loved your pitch, the amenity blocks, and our location.

We really appreciate your observation about a club bar, too. To give you a little background, our park was actually built with a mission to bring regeneration to our lovely local town. Because of this, we purposely choose not to have an on-site bar or restaurant so that we can encourage our guests to visit, support, and breathe life into the wonderful local pubs, cafes, and businesses just down the road.

We hope you managed to catch a good bite to eat in town, and we’d love to welcome you back again soon!
Kindest Regards
The Coldstream Team

A aimé Nothing

N'a pas aimé Arrived to pitch 13 to find we had to stay on a terrible slope. No mention of this on the website or when booking. Pitches 1-4 seem flat but all others 5-14 are on terrible slopes. No good for large motorhomes. Steer clear of pitch 5 it’s located right next to the bins.

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Réponse du gestionnaire : Thank you for your feedback. While we note your comments regarding the gradient of the pitches, we must address the manner in which this was handled.

Our receptionist politely invited you into the office so we could discuss your concerns and provide a solution. Instead, you chose to scream at our staff member over the phone and refused to meet with us. We do not tolerate the abuse of our team under any circumstances.

Had you come to reception as requested, we would have been happy to inform you that we keep levelling ramps on-site for guests who do not have their own, which easily resolve the slight slope on pitches 5–13. We always aim to help our guests have an enjoyable stay, but we expect our staff to be treated with respect in return.

With Regards
The Coldstream Team

A aimé Facilities were fantastic, the area was lovely and peaceful. Views were lovely. Exactly what we needed to come back to after a long day out with our dogs.
Communication via email etc was great also.

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Réponse du gestionnaire : Thank you so much for your wonderful review! We are absolutely delighted to hear that you enjoyed our facilities, the peaceful area, and the lovely views. It sounds like you had some great days out exploring with your dogs, and we are so glad the caravan provided the perfect, relaxing space for you to return to each evening.

Thank you also for your kind words about our communication. We look forward to welcoming you and your dogs back for another peaceful stay in the future!

Warm Regards
The Coldstream Team

A aimé Nice tidy site, clean facilities. Lovely area would highly recommend. Stunning scenery.

N'a pas aimé The caravan pitch i was situated in was tight to get caravan reversed in and on a wee bit of a slope, would say was more for a campervan but apart from that was brilliant

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Réponse du gestionnaire : Thank you so much for the brilliant review and for highly recommending us! We’re absolutely delighted that you loved our tidy site, clean facilities, and the stunning local scenery.

We appreciate your feedback regarding the pitch. For future reference, that particular pitch is actually accessible from both sides, meaning you can drive right in head-first if required, which completely removes the need for any tricky reversing!

Thank you again for choosing to stay with us, and we look forward to welcoming you back for an even smoother stay next time!

Warm Regards
The Coldstream Team

A aimé The location and site are ideal for a quiet break. Very clean and tidy and the staff were very nice

N'a pas aimé I believe the site would benefit with a restaurant or even a snack bar/van to provide food for tourers as the village has few places to sit in for food, there is however, a couple of takeaway places

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Réponse du gestionnaire : Thank you so much for taking the time to review your stay, and for your kind words about our clean site and helpful staff! We’re thrilled you enjoyed a quiet, relaxing break with us.

We really appreciate your feedback regarding a restaurant or snack van. To give you a little background, our planning permission was specifically granted with the goal of bringing regeneration to our local town. Because of this, we made a commitment not to have cafes or restaurants on the park itself, so that we can actively encourage our guests to visit and support the wonderful local businesses just a short walk away.

Thank you again for staying with us, and we hope to welcome you back to Coldstream soon!

Warm Regards
The Coldstream Team

A aimé Lovely little campsite

N'a pas aimé State of toilets and shower facilities. Had not been properly cleared all weekend

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Réponse du gestionnaire : Thank you for your feedback. We are glad to hear that you found our campsite lovely, but we are very sorry to learn that the condition of the toilet and shower facilities fell short during your stay.

To ensure our facilities stay fresh, our team cleans and checks the amenity block twice daily. We also leave mops available for guests to tidy up after themselves after using the showers—though sadly, not all guests do this.

We appreciate you bringing this to our attention, as it helps us monitor busy periods more closely. We hope to welcome you back for a much improved experience in the future.

Kindest Regards
The Coldstream Team

A aimé The site was good, clean, the playground for the kids was really nice. The amenities were great, clean and the added bonus was the fridges and freezers.

N'a pas aimé The ground was really hard, and we struggled a bit to peg our tent, luckily we had hard ground tent pegs.

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Réponse du gestionnaire : Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed what we have to offer and that the kids loved the playground. It's great providing those extra fridges and freezers to make our guests' stays a bit easier!

We appreciate your feedback about the ground. Summer sun can certainly bake the terrain quite hard, so we are incredibly glad you came prepared with hard ground pegs! We hope to welcome you and your family back for another great stay soon.

Warm Regards
The Coldstream Team

A aimé Place

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Réponse du gestionnaire : Thank you for leaving a review. We hope to welcome you back to Coldstream In the future.
Kindest Regards
The Coldstream Team

A aimé The site was big, so we had privacy. Staff were friendly and accommodating

N'a pas aimé My husband is visually impaired, so he couldn't access the keypad on the toilet door as there were no braille or tactile numbers. I did mention this at the time, but it is a reason we won't return to this particular site.

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Réponse du gestionnaire : Thank you for sharing your feedback with us. We are glad to hear you enjoyed the spacious site and found our team friendly, but we are incredibly sorry for the accessibility barrier your husband experienced with our toilet door keypad.

While we appreciate you bringing this to our attention during your stay, we completely understand why this impacted your experience and your decision to return. Accessibility is incredibly important to us, and we are actively looking into solutions—such as adding tactile and Braille signage—to ensure our facilities are welcoming and usable for everyone. Thank you for helping us identify this crucial area for improvement, and we wish you both the very best in your future travels.

Kindest Regards
The Coldstream Team