Coldstream Holiday Park

A aimé Nice tidy site, clean facilities. Lovely area would highly recommend. Stunning scenery.

N'a pas aimé The caravan pitch i was situated in was tight to get caravan reversed in and on a wee bit of a slope, would say was more for a campervan but apart from that was brilliant

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Réponse du gestionnaire : Thank you so much for the brilliant review and for highly recommending us! We’re absolutely delighted that you loved our tidy site, clean facilities, and the stunning local scenery.

We appreciate your feedback regarding the pitch. For future reference, that particular pitch is actually accessible from both sides, meaning you can drive right in head-first if required, which completely removes the need for any tricky reversing!

Thank you again for choosing to stay with us, and we look forward to welcoming you back for an even smoother stay next time!

Warm Regards
The Coldstream Team

A aimé The location and site are ideal for a quiet break. Very clean and tidy and the staff were very nice

N'a pas aimé I believe the site would benefit with a restaurant or even a snack bar/van to provide food for tourers as the village has few places to sit in for food, there is however, a couple of takeaway places

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Réponse du gestionnaire : Thank you so much for taking the time to review your stay, and for your kind words about our clean site and helpful staff! We’re thrilled you enjoyed a quiet, relaxing break with us.

We really appreciate your feedback regarding a restaurant or snack van. To give you a little background, our planning permission was specifically granted with the goal of bringing regeneration to our local town. Because of this, we made a commitment not to have cafes or restaurants on the park itself, so that we can actively encourage our guests to visit and support the wonderful local businesses just a short walk away.

Thank you again for staying with us, and we hope to welcome you back to Coldstream soon!

Warm Regards
The Coldstream Team

A aimé Lovely little campsite

N'a pas aimé State of toilets and shower facilities. Had not been properly cleared all weekend

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Réponse du gestionnaire : Thank you for your feedback. We are glad to hear that you found our campsite lovely, but we are very sorry to learn that the condition of the toilet and shower facilities fell short during your stay.

To ensure our facilities stay fresh, our team cleans and checks the amenity block twice daily. We also leave mops available for guests to tidy up after themselves after using the showers—though sadly, not all guests do this.

We appreciate you bringing this to our attention, as it helps us monitor busy periods more closely. We hope to welcome you back for a much improved experience in the future.

Kindest Regards
The Coldstream Team

A aimé The site was good, clean, the playground for the kids was really nice. The amenities were great, clean and the added bonus was the fridges and freezers.

N'a pas aimé The ground was really hard, and we struggled a bit to peg our tent, luckily we had hard ground tent pegs.

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Réponse du gestionnaire : Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed what we have to offer and that the kids loved the playground. It's great providing those extra fridges and freezers to make our guests' stays a bit easier!

We appreciate your feedback about the ground. Summer sun can certainly bake the terrain quite hard, so we are incredibly glad you came prepared with hard ground pegs! We hope to welcome you and your family back for another great stay soon.

Warm Regards
The Coldstream Team

A aimé Place

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Réponse du gestionnaire : Thank you for leaving a review. We hope to welcome you back to Coldstream In the future.
Kindest Regards
The Coldstream Team

A aimé The site was big, so we had privacy. Staff were friendly and accommodating

N'a pas aimé My husband is visually impaired, so he couldn't access the keypad on the toilet door as there were no braille or tactile numbers. I did mention this at the time, but it is a reason we won't return to this particular site.

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Réponse du gestionnaire : Thank you for sharing your feedback with us. We are glad to hear you enjoyed the spacious site and found our team friendly, but we are incredibly sorry for the accessibility barrier your husband experienced with our toilet door keypad.

While we appreciate you bringing this to our attention during your stay, we completely understand why this impacted your experience and your decision to return. Accessibility is incredibly important to us, and we are actively looking into solutions—such as adding tactile and Braille signage—to ensure our facilities are welcoming and usable for everyone. Thank you for helping us identify this crucial area for improvement, and we wish you both the very best in your future travels.

Kindest Regards
The Coldstream Team

A aimé Friendly staff
Adequate facilities

N'a pas aimé Lack if toilet roll in ladies toilet
Floors swimming in water after people shower
But that cant be helped

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Réponse du gestionnaire : Thank you so much for taking the time to share your feedback. We are really pleased to hear that you found our staff friendly and our facilities adequate for your stay!

We also appreciate you bringing the issues in the ladies' washrooms to our attention. While you are right that people showering will inevitably bring in some water, we always want to keep our facilities as comfortable and tidy as possible for the next person.

Please be assured that our manager is currently reviewing the cleaning and restocking schedules with the accommodation team. We are adjusting our walkthrough times to ensure that toilet rolls are topped up more frequently and floors are mopped down more regularly during peak times.

Thank you again for helping us improve, and we hope to welcome you back for an even better stay in the future!

Kindest Regards
The Coldstream Team

A aimé Everything, shower blocks were great, very clean and warm, great washing up facilities. Lovely well maintained site with great friendly staff. Will definitely be returning.

N'a pas aimé Nor a dislike as such but may be better to have 2 x large shower rooms with accessibility for larger people and families to use instead on 2 smaller cubicles which were a little cramped

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Réponse du gestionnaire : Thank you so much for the wonderful review! We are absolutely thrilled to hear that you found the site well-maintained and that our friendly team looked after you so well. It is great to know you enjoyed the warmth and cleanliness of our facilities and will be returning.

Regarding your feedback about the shower sizes, we completely understand that the standard cubicles can feel a little cramped for families. We wanted to let you know that our accessible shower room is actually available for anyone to use—it is the perfect space for larger families with small children who need that extra room to get ready.

Thank you again for the helpful suggestion, and we look forward to welcoming you back soon!

Kind Regards
The Coldstream Team

A aimé Everything, third time we’ve stayed her and really can’t fault it, the site is kept clean and tidy and the staff are always very friendly..

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you for the fantastic review! We love welcoming returning guests, and we're thrilled that your third stay with us was just as good as the last. It’s wonderful to hear you enjoyed the clean site and our friendly team. See you again soon for your next break!

Kindest Regards
The Coldstream Team

A aimé Everything

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you for leaving a review for us. We hope to see you back at Coldstream again in the future.
Warm Regards
The Coldstream Team