Riddings Wood Holiday Park

A aimé The play park being right near our tent pitch, it helped with packing and putting up the tent.
The lady went over the best spots to pitch up regarding young kids she couldn’t be more helpful.

N'a pas aimé The hill hike to the toilet but it is what it is.

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A aimé Good family campsite. Nice woodland close by. My 4 year old loved the giant guess who and play area. He was kept entertained for hours.

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A aimé Campsite was great, child friendly with a playground. It was a good base for exploring the Peak District.

N'a pas aimé There weren’t any cleaning materials in the lodge which I thought was odd/ should have been mentioned. If they didn’t want to provide the soap then fine, but I would have expected a cloth to be able to clean the dishes with. There weren’t any oven trays either.

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Réponse du gestionnaire : Thank you for taking the time to review your stay with us, we welcome all feedback.

We are glad to see that your family enjoyed their stay on site and the surrounding areas which are beautiful. We hope we can welcome you back in the future.

We do not provide toiletries on site, this is something we can look at for the future. the kitchen does come with a washing up sponge and scourer for washing the dishes. The grill pan does double up as baking tray.

Thank you for your feedback we will look at the points you raised to improve our guest experience.

A aimé site was great

N'a pas aimé The toilet block was shut in the middle, and the caravan chemical toilet was blocked and smelt of urine and was leaking all over the path

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Réponse du gestionnaire : Thank you for taking the time to review your stay, we welcome all feedback.

We are glad you enjoyed your time with us and we hope we can welcome you back in the future.

We apologise for the chemical waste, we were made aware and the tank was emptied the same day within the hour.

Thank you for the feedback from all the Riddings Wood team.

A aimé Lovely views, excellent showers and toilets. Decent price for facilities offered.

N'a pas aimé Not made to feel very welcome on arrival and beyond; more interested in enforcing rules than wishing us and hoping we have a good weekend.

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Réponse du gestionnaire : Thank you for taking the time to review your stay with us, we welcome all feedback.

We are sorry to see that you will not return again in the future.

When we check guests in we do give a map and basic information regarding site rules. We have found in the past that guests do not read this and are then not aware of our site rules, we are now pointing out the important ones on check in, we are sorry if you felt this unwelcoming it was not our intention, we are trying to make every guests stay comfortable.

Thank you for the feedback we will try and deliver check in more positively and we wish you well in your future travels.

A aimé The weather, the food vans in the evening

N'a pas aimé The main negatives for us were the somewhat over-officious approach of some of the staff and the unpleasant smell from the chemical toilet disposal area.

In particular, a member of staff came to our pitch at 10.01pm and told us to be quiet and to “have some respect for the other campers” because we were apparently making too much noise beyond the curfew. This felt unnecessarily confrontational, particularly as the music curfew was 10.00pm but the campsite’s quiet curfew was not until 11.00pm. We felt the situation could have been handled in a much friendlier and more proportionate way.

There was also a noticeable and unpleasant smell coming from the chemical toilet disposal facilities, which affected the surrounding area.

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Réponse du gestionnaire : Thank you for taking the time to review your stay with us, we welcome all feedback.

We are sorry to see that you will not be staying with us again.

when we spoke to you regarding the excessive noise, we were responding to many complaints from fellow campers who had experienced excessive noise through the evening from yourselves and up to 10.00pm. Our quiet time starts at 10pm and we do allow quiet chatter that does not impact on others until 11pm. We spoke to you at just turned 10pm as other campers may have got involved and we wanted to prevent this situation occurring. We are sorry if when we spoke to you, you found this offensive.

Thank you for your feedback and we wish you well in your future travels.

A aimé Clean site in general

N'a pas aimé On a slope, no soap in the toilets a lot of the time.
Female owner very abrupt

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Réponse du gestionnaire : Thank you for taking the time to review your stay, we welcome all feedback.

We are sorry to see that you will not return in the future.

Thank you for your feedback and we wish you well in your future travels.

A aimé Very friendly and accommodating hosts.

N'a pas aimé There was nothing to dislike.

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A aimé Hosts/owners - helpful
Very clean

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you for taking the time to review your stay, we welcome all feedback.

We are glad that you enjoyed your stay with us and we hope to welcome you back in the future.

Thank you from all the Riddings Wood team.

A aimé Enjoyed our stay and would come again. Clean toilet block. Great little shop. Nice park and woodland area for children.

N'a pas aimé The website needs to state no bikes or scooters allowed on site so people don’t fetch them. Cars drive round too fast. Pitch’s need marking out properly. The person who had pitch before us was too far over which made our pitch really tight.

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