Riddings Wood Holiday Park

A aimé Hot tub was fantastic, was clean upon entry plenty of kitchen bits available for any occasion

Main bed for comfortable, very warm inside which was good

Customer service prior was prompt via email answering any questions.

N'a pas aimé The artificial grass near front door was soaked throughout our stay due to recent rain, once stepped on was essentially a black muddy sponge, no sweeping brush or mop supplied, naturally with 2 children it was difficult to keep the limited floor area dry, That said if there was somewhere dry to remove shoes near the front door it wouldn’t of been an issue, maybe a raised deck area would of prevented this.

No WiFi available on site, limited 4/5G signal, autism parents, heads up!

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Réponse du gestionnaire : Thank you for taking the time to review your stay with us, we welcome all feedback.

We are glad to see that you were comfortable in your lodge and we do hope we can welcome you back in the future.

We are looking into the artificial grass surface to the lodges, there is decking underneath but we found this became slippery when wet, we are currently looking into alternatives.

We will look at providing mops for the lodges, there should have been a brush and we apologise if this was missing.

Thank you for all your feedback, from all the Riddings Wood team.

A aimé Short walk to local pub.

N'a pas aimé There was only 1 shower/toilet block for the whole site. On a busy wet bank holiday weekend they were pretty dirty most of the time. No gray waste disposal, had to empty into the hedges.

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Réponse du gestionnaire : Thank you for taking the time to review your stay with us, we welcome all feedback.

We are sorry to see that you will not return in the future.

The toilets were cleaned frequently over the bank holiday, they were mopped almost hourly. We do supply basic cleaning tools for guests to clean after themselves.

The grey waste is by reception.

Many thanks for the feedback and we wish you well in your future travels.

A aimé Location. Fairly central for places of interest

N'a pas aimé Toilet facilities very poor and often dirty. With the number of tents on site, it would have been prudent to have these facilities cleaned several times a day over the bank holiday.

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Réponse du gestionnaire : Thank you for taking the time to review your stay with us, we welcome all feedback.

We are sorry to see that you will not return to us in the future.

The toilets were cleaned 3 times per day over the bank holiday, 6.00am was the first clean, 11.00am the second clean and 6pm the third clean, they were also mopped and checked between these time, the last check was 9.30pm. We did notice that due to the heavy rain the floors were becoming dirty very quickly and we tried hard to keep on top of this.

We thank you for your feedback and wish you well in your future travels.

A aimé Clean staff friendly nice family site

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Réponse du gestionnaire : Thank you for taking the time to review your stay with us, we welcome all feedback.

We are glad to see that you enjoyed your stay and we do hope we can give you a warm welcome back in the future.

Many thanks from all the Riddings Wood team.

A aimé Peaceful, chilled out camping in magnificent scenery.
Food vans and local takeaways delivered which took the pressure off cooking in the rain. 10 minute walk up or down the hill to towns with pubs and shops. Nice wood to explore just outside campsite.

N'a pas aimé Awful weather meant toilets got muddy and wet but hey what can you do when it gets torrential.

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Réponse du gestionnaire : Thank you for the taking the time to review your stay with us, we welcome all feedback.

We are glad to see that you enjoyed your stay with us and took advantage of the food vans on site and locally and were able to enjoy our local beauty spots. The local pubs are an added bonus.

We did struggle with the toilets during the heavy rain and we mopped up the mud every hour which did still seem not to make a difference.

Thank you for the feedback we do hope to see you again in future, from all the Riddings Wood team.

A aimé The size of the pitch, the area and the facilities

N'a pas aimé There was an awful smell, which I think was coming from a septic tank or drains. The pitch was on a slope.

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Réponse du gestionnaire : Thank you for taking the time to review your stay with us, we welcome all feedback.

We are sorry to see that you will not return in the future.

Thank you for your feedback and we wish you well in your future travels.

A aimé Not much

N'a pas aimé Site is on a big slope . Not level at all . Roadway around the site potholes and in need of TLC . Staff rude and not helpful or interested once you are on site. If it rains cars struggle to drive from lower field no help or advice given to customers. Keeping 6 metres distance from next pitch not possible with tents and rules broken to please bigger family's with lots of tents. Toilet block not big enough if site is full . There is a ramp up to gents side toilet block for those in need of accessible facilities. However this is very slippery when it is wet and I slipped and witnessed other people also slipping. No WIFI

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Réponse du gestionnaire : Thank you for taking the time to review your stay with us, we welcome all feedback.

We are sorry to see that you did not enjoy your time with us and will not return in the future.

We are sorry if felt staff were rude and not interested once you are on site this was not intended and we apologise.

The cars coming from the bottom field due to the extremely heavy rain we had were struggling we only had one guest come to say they were worried that they may not get off the lower field and they were advised to come back if they were struggling. We did have a person on site ready to tow off if any guest had problems. The following day when the rain eased the road was dry and we did not have a single guest come to us stuck in the lower field. We were on hand to help any guest who needed assistance.

When family and friends pitch together the 6 metre rule does not apply it becomes a 2 metre rule this is why sometimes tents appear close together. We take 1 in every 4 pitches off the system to allow spacing between tents.

Thank you for pointing out the ramp we will look at this to see whether we can put some grippers on the ramp.

Many thanks for all your feedback and we wish you well in your future travels.

A aimé Very clean and the couple that run the site are brilliant nothing is to much great location to alot of pubs shop restaurants supermarkets pitch size is good

N'a pas aimé People on the pitch next to us very loud every morning from 6am maybe atleast have a quiet time until 8 as alot of children do sleep in later in fresh air let alone adults

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A aimé Lovely site with open views across a valley
Toilet facilities very clean and tidy

N'a pas aimé Some pitches are sloping so ramps required (for campervans/motorhomes

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Réponse du gestionnaire : Thank you for taking the time to review your stay with us, we welcome all feedback.

We are glad to see that you enjoyed our site and we do hope we can give you a warm welcome back in the future.

Thank you for your feedback from all the Riddings Wood team.

A aimé The play park being right near our tent pitch, it helped with packing and putting up the tent.
The lady went over the best spots to pitch up regarding young kids she couldn’t be more helpful.

N'a pas aimé The hill hike to the toilet but it is what it is.

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Réponse du gestionnaire : Thank you for taking the time to review your stay, we welcome all feedback.

We are glad that you enjoyed your time with us and we hope to welcome you back in the future.

We are sorry about the slope to the facilities.

Many thanks from all the Riddings Wood team.