Box End Park

A aimé : Pitches...fine. Setting..lovely

N'a pas aimé: Toilets....disgusting and not very handicap friendly. Reception and restaurant closed. Didn't notify us.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi Thomas, Thank you so much for your review and it was a pleasure having you stay here with us. We're so happy to hear you loved the setting and the pitches. We really appreciate all your feedback and take this on-board. Please kindly note that our reception team did speak to you over the phone the evening before your arrival and explained that due to our Reception being closed on the Monday they would help arrange your stay as an 'out of hours check-in'. To follow up this phone-call the team then emailed you the same evening confirming all arrival details required for the following day allowing you to self check-in for your stay incl. campsite pitch number, map, facilities information and collecting/connecting your pre-arranged electric card. The following message was also highlighted in the email "Kindly note if you are planning to use our Corner 5 Restaurant & Bar facilities, please do make sure to check their opening hours via our website before your arrival. Our Restaurant & Bar opening hours vary throughout the year, as do our outdoors activities". We also made sure you were allocated the closest pitch to toilet block as per your booking request, to make it as easy as possible for you once pitched up on-site. One of our team members who happened to be on-site at the time of your arrival also helped you collect your electric card whilst passing by reception and also helped refund your £5 deposit back to you when you handed your electric card back to them the following day just as you were about to self check-out. We do hope this helps to address your concerns. If you need to get in touch with our team directly please feel free to send us an email at info@boxendpark.com where the team are always more than happy to help. Many thanks, the Box End Park team

A aimé : Open sites, access to lake.

N'a pas aimé: Toilet block wasn't clean even when site was quiet.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your feedback and your 10 out of 10 review. It's always great to hear about guests enjoying the Box End Park site. We have now made changes to our cleaning schedules and are planning an upgrade to the facilities block next season which will make it easier to keep cleaned to a high standard. We hope to see you again soon!

A aimé : Watching wake bording

N'a pas aimé: *Busy on site road. We got told the road on site wont be used on a night yet cars went past fast againt our caravan all night and day. Really worried for my 2 year old as they would go past so fast. *water fill up had no hose so filling your things up the water would go all over. *Very high class restaurant with a very expensive bar. 100% not caravan restaurant/bar. Dog friendly site yet you can't take your dog in the restaurant/pub and you are not allowed to leave them in your van. *£8 for a sandwich in the restaurant and £15 for 2 half paints and 3 fruit shoots! *Nothing at all for the little ones to do. Was advertising the golf for children but it want even built when we arrived. *£10 for electricity we only used £4 but didn't get the rest back like promised. *Advertised at barefoot area yet covered in poo. *Grass cutter man was up at 7am cutting around the van. *States no groups yet we had a group near us and they talked loudly all night. *WiFi and phone signal rubbish. Never left a bad review on a camp site but this one was not worth the £70!! I paid in April for 2 nights.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi, we are sorry you didn't have an amazing time with us during your stay. It's a shame you didn't mention anything to the many staff on hand during your visit. A few bits of feedback on your comments: We have lots of signage up advertising the sites 10mph speed limit. We will look at adding more signs - it's frustrating if other guests don't follow these rules We avoid providing hoses on the drinking water taps as it is not safe and hygienic to do so Our restaurant is open to all, however we ask that guests with dogs dine on the decking areas. We have a cafe open at weekends which is great for people who want a cheaper catering option. In terms of activities, we have lots of open grass spaces for football, frisbee and enjoying the outdoors. Our 5K walking trail is always popular with families with younger children, Our watersports are aimed at children from 6 years and older and there is loads to choose from - check out www.boxendpark.com to see what is on offer. We are a lakeside, natural site with beautiful swans and ducks. They can sometimes leave mess on the lake edge, this is natural and soon degrades. Our groundworks team work hard to keep the site looking amazing - they would never start on site before 08:00 and don't cut near caravans at this time. There is 4G phone service across most of the site for most carriers. We have WIFI in the main building for anyone who need it. Hopefully that helps clear up some of your concerns. Many thanks the Box End Park team

A aimé : Very helpful friendly staff. Good sized, flat and well drained pitch.

N'a pas aimé: No hot water in Wash up area. Just one up from stone cold. Area didn’t look like it had been cleaned at all.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you so much for your stay and sharing your campsite review with us. We're so happy to hear that you enjoyed your stay and that you found our staff helpful and friendly on-site and loved our pitches! We really appreciate your feedback and letting us know that the water was not quite hot enough in the washing up area on the day of your stay. Our team are always ready and willing to resolve small issues like this as quickly as possible if made aware of them on the day as we want to make sure everyone has an enjoyable stay with us. Thank you for letting us know and this issue has now been resolved by our on-site team. We hope to see you here with us again soon and wishing you a lovely summer! Many thanks, Box End Park

A aimé : Lovely,very friendly and helpful staff. Easy check in and gorgeous place. Restaurant on site with excellent food and drink. A great open space with all amenities close by.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your 10 out of 10 feedback, we are glad you enjoyed the site and had great service from the staff. We are proud of our site and glad you found it gorgeous!. Our restaurant is a great place to enjoy food and drink whilst watching the lake activities - we are glad you found it excellent. We hope to see you again soon.

A aimé : lovely and peaceful area, great food and drink facilities plenty of space anfd private.

N'a pas aimé: toilets could do with a make over but was told this is on the list,

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hello Paul, It was a pleasure having you here camping with us and thank you so much for writing such a lovely review! It's wonderful to hear you had such a lovely stay and we can't wait to see you back here with us again soon! Best wishes, Box End Park

A aimé : The site was lovely, location was good, on site bar was excellent, staff very helpful and friendly

N'a pas aimé: Toilet and shower facilities, spoke to staff and they said they are in the process of designing a shower block. Not enough bins and didn’t find any dog mess bins

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Réponse du gestionnaire : Hello, Thank you so much for your stay and sharing your campsite review with us. We're so happy to hear that you enjoyed your stay and that you found our staff helpful and friendly on-site! We appreciate the campsite toilet block is due an upgrade which will be taking place over this winter. If you have any further questions or would like to offer any further feedback, please don't hesitate to email our team. We hope to see you here with us again soon! Many thanks, Box End Park

A aimé : Friendly staff, big pitches, nice lakeside location, cheap

N'a pas aimé: Extremely basic facilities even for price - water barely hot enough to wash up, five shower cubicles for the whole site (2 male, 2 female plus an extra one thats open out of hours) - i have no idea how they will cope during peak time. Toilets by the pitches was a pair of run down portaloos which was rarely cleaned. Restaurant/bar was not dog friendly, despite what a misleading answer (by someone not affiliates with the site) on Google maps suggests. Probably would not return.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hello Tommy, Thank you so much for your stay and sharing your campsite review with us. We're so happy to hear that you found our staff friendly, lakeside pitches nice and spacious for the price. We have fed back all of your comments to our management team who will be able to look into the points raised further, so thank you for raising this with us after your stay. We are a dog friendly site however, the Corner 5 Restaurant & Bar do only offer an outside decked areas where you are able to sit with dogs and enjoy our lakeside setting. Kindly note that only guide dogs are allowed into the restaurant/bar area. We are sorry to hear that you may have come across an anonymous google review advising otherwise and will look into this as we work closely to monitor google reviews to provide correct information that matches our website. We appreciate the campsite toilet block is due an upgrade which will be taking place over this winter. If you have any further questions or would like to offer any further feedback, the team will be more than happy to help! Many thanks, Box End Park