Hunstanton Camping and Glamping

A aimé : enjoyed our stay and will be using the site again in the future.. ideal location and facilities as you would expect for the price, very welcoming and friendly

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Réponse du gestionnaire : Thanks so much for your fantastic review! We're thrilled to hear you enjoyed your stay and found our location ideal with facilities that met your expectations for the price. It's especially rewarding to know that you found us welcoming and friendly.

We can't wait to welcome you back to the site again in the future!

A aimé : Location

N'a pas aimé: Everything else besides location
Site is a health n safety issue overgrown allotment is a great description by someone else

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We're glad to hear you appreciated our location.

We're truly sorry that other aspects of your experience fell short of your expectations, and we take your comments regarding health and safety and the site's condition very seriously. This is certainly not the impression we want to give, and we're actively working to address these concerns. We're already reviewing our maintenance procedures and taking steps to improve the overall presentation and safety of the site.

A aimé : Great location 5 mins walk to the beach

N'a pas aimé: Was like staying on an abandoned allotment, grass needs cutting, tidying up everywhere, washing facilities had no hot water, no roof, no plugs! There is so much glass on the road / path that is dangerous to dogs and children, soooo overpriced for what you get. Not value for money cost me £105 for 2 night £12 my 2 dogs for what? Glass in their paws ?

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Réponse du gestionnaire : Thank you for taking the time to share your feedback, and I sincerely apologize that your stay didn't meet your expectations – or what we aim to provide.

Regarding the location, we're glad you appreciated the proximity to the beach. However, it's clear we fell far short in other crucial areas.

We are very concerned to hear about the state of the grounds and the lack of essential facilities like hot water, a roof, and plugs in the washing area. That is simply unacceptable, and we will be looking into this immediately to understand what went wrong and to rectify these issues as a top priority.

We are aware of the issue with the road and we are having it rescreened shortly

A aimé : Chilled vibe. Campfires allowed. Location near beach.

N'a pas aimé: Facilities, showers cramped, dirty, cold.

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Réponse du gestionnaire : Thank you for your feedback. We're glad you enjoyed the chilled vibe, the allowance of campfires, and our location near the beach. We appreciate you highlighting these positives. We're also sorry to hear about your experience with the facilities, particularly the showers being cramped, dirty, and cold. This is certainly not the standard we aim for, and we will be looking into these issues immediately to make improvements. We hope you might consider staying with us again in the future to see the changes we make.

A aimé : 5 minutes walk from the beach where you can see amazing sunsets
Short walk from a convenience shop selling everything you need
Clean and peaceful campsite

N'a pas aimé: Nothing

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Réponse du gestionnaire : Wonderful! It makes our day to hear you enjoyed the proximity to the beach and those stunning sunsets. We're also delighted you found the convenience of the nearby shop helpful and appreciated the clean and peaceful environment we work hard to maintain. Thank you so much for your kind words!

A aimé : Location was perfect, right by the sea, very peaceful.

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Réponse du gestionnaire : That's wonderful to hear! We're so glad you enjoyed our perfect seaside location and found it so peaceful. We truly believe our spot by the sea offers a unique and relaxing experience. We hope you'll come back and enjoy the tranquility again soon!

A aimé : Close to beach .

N'a pas aimé: The whole campsite is a rubbish ground.
To drive to your pitch is old sharp harcore covered with glass.
The showers are dirty which are clogged up. Toilets are not that clean.
There is sewage comming up through the ground absolutely smells vile.
Even the chickens looked miserable.
We left early to go elsewhere.
I don't like writing bad reviews but people need to know how bad this place is .
I can't believe what we paid to stay here it's a total health hazard.

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Réponse du gestionnaire : Your feedback, while difficult to read, is invaluable in helping us to identify critical areas for improvement, and we are committed to making the necessary changes. Our road is being remade this week and we have reported your concerns with cleanliness to housekeeping. Our free ranging hens are loved by our guests and are sure friendly, some are in brood at present so may not be looking their best!

A aimé : Nothing

N'a pas aimé: The site was a danger. I am just glad I didn't have children or dogs. Our face dropped when we drove into site especially as we paid £68 per night (most expensive site we've been on and the worse. The paths were full of broken glass and rusty metal pieces. One man found a rusty knife blade . Toilets no toilet roll , 2 sinks and very slow cold water out of one. Was never cleaned while we we there. Showers mould in joints. One broken hook to hand everything on. Couldn't put things on the floor as water flowed over shower base . Didn't take my sliders off as floor filthy. Outside washing up sinks filthy and only one had warm water.
General site disgusting. Paid for 3 night only stayed 2 . To depressing. Nobody dare move their vans/caravan/motohomes incase they damaged wheel. So glad we weren't in a tent.
My husband said not all urinals had water connected.
Can you justify the price and safety or lack if it. It doesn't warrant any stars but I states I have to have to give one. Not worth the one star.

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Réponse du gestionnaire : Thank you for taking the time to share your feedback regarding your recent stay. We were concerned to read about the issues you encountered with site conditions and facilities, particularly regarding safety and cleanliness.

We take all guest feedback seriously and are currently looking into the specific points you raised, including the reports of broken glass, metal, and the knife blade on the paths. Ensuring a safe environment for all our guests is important to us, and we will be conducting a thorough site inspection as a result of your comments.

Regarding the toilet and shower facilities, we have general cleaning protocols in place, and we will be reviewing our procedures to ensure they are being consistently met and are effective. We will also be checking the functionality of the sinks and showers. Similarly, we will be looking into the condition of the washing-up areas and the availability of hot water.

We understand your disappointment with the site and the value for money experienced. We strive to provide a positive experience for all our guests, and your feedback highlights areas where we may need to focus our attention.

We appreciate you bringing these matters to our attention, as it provides us with valuable information for review and potential improvements to our site and services

A aimé : Location is perfect with just a 3 minute walk to South Beach.

The bathrooms are nice and well maintained.

Friendly staff.

Plenty of opportunities for exploration and beautiful views along the beach.

N'a pas aimé: Unfortunately they have used what looks like the cheapest builders rubble for the hardstanding parts of the location. Not ideal if you have pets or children as there was large parts of glass and plastic.

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Réponse du gestionnaire : Thank you so much for your lovely feedback! We're delighted you appreciated our perfect location with such easy access to South Beach, enjoyed our nice and well-maintained bathrooms, and found our staff friendly. It's also wonderful to hear you enjoyed the opportunities for exploration and the beautiful beach views!

We are, however, very concerned to read your comments about the hardstanding areas and the presence of builders' rubble, including glass and plastic, the road is being covered this week :)

A aimé : Proximity to beach!

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Réponse du gestionnaire : Great to hear you loved being so close to the beach! We hope you made the most of it. Thanks for your feedback! 😊