Birchington Vale Holiday Park

We had wonderful time

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It was all perfect for us.

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Staff were brilliant. Very friendly and welcoming. Camping pod was cute, clean and a great experience. Swimming pool was clean and great fun. Shop was great value with helpful staff. Segways are a must! Toilets and shower block were clean and tidy. Food in restaurant was great value for money and tasty. Also had a great choice.

Crazy golf needs an update.

Great outdoor space for children

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The pods and the area around was not over crowded. Children loved the pool slide not the pool.
Bar staff very friendly.
Drinks were a decent price.
Shower block was clean.
Washing up area was clean.
Bbq area was good but could be better with maintenance to the seating area, bbqs and field.

Pool was small and packed, you couldn’t swim in it. There has been some clever photography on the adverts.
Crazy golf that is pictured in the club house is a different parks. It was charged at £14, 4 out the 9 holes couldn’t be played due to poor maintenance, the course is a concrete and should be closed for health and safety reasons. There is a decent crazy golf 2 miles down the road.
Glass and stones were thrown over the game area and picnic tables. Broken glass was purposely put between the cracks of tables, just slightly sticking out. Very dangerous. Reported to staff straight away checked 2 days later, still the same! Says everything!
Arcade was poorly maintained and machines were broken, ticket based win system but only machine for under 9s was drop ball at 30p a go. The rest were fruit machines for kids to win tickets! Talk about starting them young!
2p machines were clogged, changed machine broken.

Broken glass in kids playing area, footpath going to shower block, again seemed deliberate. I reported these several times and a piece ended up going through a shoe into my littles one foot. It was reported to 4 members of staff, along with the golf course on day 2 and 3. No one did anything. It’s shocking as the broken glass on the playing field is by the football area.
You can forgive the footpath somewhat, but not the children’s play areas and amenity sites. Staff told me they had passed details on to the GM. Who I hold responsible for not doing anything to make sure guest safety is maintained.

Golf course is not complimentary as stated, it costs £10 per person, then £10 per club hire which are kids club, family of 4 was £80. There are better courses at Manston and stonelees for less money.

Tables at the venue were not cleaned we did a test on table 59 and 303 with sauce. We dropped ketchup on an area of the tables and checked in the evening and next day. Still there! Seems petty, but when staff say they disinfect tables after each use but it clearly does not happen we thought we would highlight it specially around Covid.

Pods were not clean with dirty laundry pushed under the bed, ants with no signs of ant traps as stated. Electrical light hanging down from the ceiling, again reported. Single sheath live cables on show. Earth cables not connected to earthing rods. C3 all day long!

The entertainment team try hard. They have poor equipment and trying to be this technology hip hop crew while still stuck in 2000’s. The entertainment manager for the brand needs to do some market research and look at Hobourne and shorefields entertainment. Ditch the technology cheese, sort levels out on the mics or train staff in stage management and sound engineer. You have talented staff that are restricted by cheap props and equipment. Invest in staff and equipment and you will turn it around.

The “cheap” sums it up. The whole place lacks attention to detail and has a cheap feel. But the cost of units to buy at £129999, for a glenmore and £84999 for a ABI, is no different to away resorts, hobourne, and shorefields. The site fees are same range as well. Cost of stay is also only slightly different. We paid £105 per night. That’s not cheap and doesn’t represent the level of service and the state amenities.
This is at most a £40 a night place in a pod, and £60 in a caravan.

If you are going stay here be self efficient and have low expectations. But if you can find another place that doesn’t mislead in their advertising.

Clean pods nice friendly staff

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Really clean and great facilities, great family place, would definitely go again.

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Entertainment

Restaurant quality food poorly for the price

Minnie bay

The staff

Location and staff were friendly

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