Shepherds Retreat

On-site accommodation

Changes to your holiday

• Bookings cannot be amended within 28 day(s) of arrival.

Admission

• At least one of the party members must be aged 18 or over.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• The park will send you further check-in information 7 day(s) before your arrival.

Extras

• Facilities/activities including periodic themed events will be advertised. are subject to extra charges payable on arrival.
• Motorcycle(s) can be brought instead of the car(s) included.

General

• Bookings are nominative and non-transferable.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Refunds within the indicated cancelation period are only possible if the park is able to relet your unit/site.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.
• The park is not liable for any refund in the event of force majeure.

Hired accommodation

• Hired accommodation: a £125.00 ($168.92) damage/cleanliness/bracelet deposit is required within 28 days of arrival and will be refunded within 28 day(s) of departure after inspection of your unit, should no damage/losses be found.
• No naked flames are allowed inside the hired accommodation units.
• Your unit must be left clean and tidy; a fine of £125.00 ($168.92) will be charged for unclean units upon departure.

Occupancy

• Bookings must not consist of more than 2 different households.
• No bachelor/bachelorette parties permitted via Pitchup.com.
• The park caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality flashlight with them as parts of the park are unlit.
• If making a fire, the fuel, logs and coal have to be purchased on site.
• No electric barbecues allowed.
• No gas barbecues allowed.
• Open fires are prohibited.
• Please do not touch or feed the animals.

Taxes

• This area is not subject to city tax.

Vehicles

• No cars/motorcycles at the site. All cars must be parked in the designated area.
• No vehicle movement between 11 p.m. and 6 a.m..
• Units heavier than 2500 kg are not allowed.
• Units longer than 5 metres are not allowed.

Visitors

• Visitors must leave the premises by 11 p.m..