Pine Cones Caravan and Camping

Liked The pitch was clean and nice size
Really liked the hut on pitch
Toilets was clean
The staff was great

Recommend to friends Visit again

From the manager: Thank you so much for your wonderful review and for awarding us such positive feedback.

We're delighted to hear that you enjoyed your stay and that you found your pitch clean and a good size. It's great to know that you made the most of the heated picnic hut on your pitch – they have become a real favourite with many of our guests, providing a comfortable space to relax whatever the weather.

We're also pleased that you found the toilet facilities clean and that our team helped make your stay enjoyable. We take great pride in maintaining high standards across the site, and your kind comments will be shared with the staff.

Thank you again for choosing Pinecones. We hope to welcome you back again soon for another relaxing stay.
Martin

Liked Control of noise

Disliked Poor shop selection and dog walking enclosure

Recommend to friends Visit again

From the manager: Thank you for taking the time to leave us a review. We're really pleased to hear that you appreciated the control of noise on site. Maintaining a peaceful atmosphere is something we work hard to achieve, with our quiet hours and evening warden patrols helping ensure everyone can enjoy a relaxing stay.

We're sorry to hear that you felt our shop selection and dog walking enclosure didn't meet your expectations.

While our enclosed dog exercise area is intended as a convenient space for a quick off-lead run, one of Pinecones' biggest attractions for dog owners is the fantastic selection of walks available directly from the campsite. Guests can enjoy four excellent routes without needing to drive:

Sandringham House and Visitor Centre
The Watermill ("King Charles III Way")
Snettisham Beach and Nature Reserve
Our extended pub walk, taking in the local countryside

In addition, Dersingham village is only around a 10-minute walk away, where you'll find a Co-op supermarket and other amenities. Just a little further (around 20 minutes on foot) are two dog-friendly pubs and two dog-friendly tea rooms, giving guests plenty of options during their stay.

Regarding the shop, we appreciate that everyone has different expectations. We have tried to stock a wide range of everyday essentials and convenience items for our guests, including fresh bread, milk, butter, eggs, bacon, frozen foods and ice creams, cereals, tinned foods, sauces, snacks, confectionery, hot and cold drinks, toiletries, medicines, camping accessories, electrical items, toilet chemicals, cleaning products and household essentials. In total, we carry around 110–130 individual product lines, which we feel provides a good selection for a campsite shop while the village supermarket is only a short walk away.

Thank you again for your feedback. We always welcome constructive comments and hope to welcome you back to Pinecones again in the future.
Best Wishes
Martin

Liked Pod was very comfortable and offered hob, microwave kettle and toaster. Didn't need for anything.
Shower room was a joy, plenty of hot water and room to get dressed.

Disliked Only being able to stay 2 nights due to work commitments

Recommend to friends Visit again

From the manager: Thank you for your wonderful 10/10 review.

We're so pleased to hear you found the pod comfortable and well equipped with everything you needed for your stay. It's also great to know you enjoyed our individual shower rooms and appreciated the plentiful hot water and spacious facilities.

We're sorry your work commitments meant you could only stay for two nights, but hopefully next time you'll be able to enjoy a longer break with us. We'd love to welcome you back to Pinecones Caravan & Camping again soon.

Best wishes,
Martin

Liked Clean toilets and shower facilities
Good WiFi connectivity
Spacious pitches

Disliked Poor customer service - had an incident with a member of staff that said I was travelling too fast when leaving the site. I have no issue with this being said but the way it was said was aggressive and confrontational. At this time I was taking my young son to the hospital.

If your on the fully serviced pitches there is a lot of traffic noise.

The external code for the barrier is different to the internal barriers however the signs on barriers and code pad said they are the same. The external barrier code is in the leaflet that is given out but it’s not obvious and i know I’m not the only person on the site who had the same issue. This should have been mentioned on arrival.

Recommend to friends Visit again

From the manager: Thank you for taking the time to leave your feedback. We're pleased to hear that you enjoyed our clean toilet and shower facilities, good WiFi connectivity, and spacious pitches.

We're sorry to hear that you were unhappy with your interaction with our site warden. I have spoken to him regarding the incident, and he assures me that he did not speak in an aggressive manner. He did, however, confirm that your speed was considerably above what is appropriate for the site. Given the speed you were travelling, he needed to raise his voice above a normal conversational level to ensure he could get your attention. The safety of all our guests is our highest priority, particularly during the school holidays when there are many children and adults walking around the park.

Thank you also for highlighting the issue with the barrier codes. Following your feedback, the arrival signage has now been updated to clearly show the correct information. The external and internal barrier codes were intentionally separated to improve the security of the park; however, the sign on the entrance barrier was unfortunately not updated at the same time, and this was an oversight on our part. We appreciate you bringing this to our attention and apologise for any confusion this caused.

We value all guest feedback as it helps us improve the experience for everyone, and we thank you for taking the time to share your comments.
Pinecones

Liked This has to be one of our favourite sites and love everything about it! Been here twice this year already and will definitely be back!

Recommend to friends Visit again

Liked Site was lovely.
Great bar and outside seating, takeaway and the staff were all lovely. Individual toilets with a shower in each, really clean. We loved it, will be going again

Disliked Nothing

Recommend to friends Visit again

From the manager: Thank you so much for your fantastic 10/10 review!

We're delighted to hear you had such an enjoyable stay and that you loved the site. It's wonderful to know you enjoyed Ben's Bar, the outdoor seating area and takeaway, and that our team helped make your visit a memorable one.

We're especially pleased that you appreciated our individual private bathroom suites. We know many guests enjoy having their own private toilet, shower and wash basin, and it's great to hear you found them spotlessly clean.

The best compliment we can receive is knowing you'll be returning, and we can't wait to welcome you back to Pinecones Caravan & Camping for another relaxing stay.

Best wishes,
Pinecones

Liked Efficient welcome pack, instructions and clearly marked pitch location. Very clean and tidy spacious pitch with the seating hutch a very welcome addition.
Shower block very clean and tidy. Ben’s bar very welcoming and ability to order food a bonus. Excellent friendly staff and good to see a warden at night too.

Disliked Having to come home ?

Recommend to friends Visit again

Liked Spacious pitches and helpful staff.

Recommend to friends Visit again

From the manager: Thank you for your 8/10 review.

We're pleased to hear you enjoyed our spacious pitches and found our team to be helpful. We work hard to provide a welcoming atmosphere and plenty of room for guests to relax, so it's great to know these aspects of your stay stood out.

Thank you for taking the time to leave your feedback. We hope to have the opportunity to welcome you back to Pinecones Caravan & Camping again soon

Martin

Liked I loved it

Disliked Nothing to dislike

Recommend to friends Visit again

From the manager: Thank you so much for your fantastic 10/10 review!

Sometimes the simplest comments say it all, so we're delighted to hear that you loved your stay and that there was nothing to dislike.

We really appreciate your kind words and hope to welcome you back to Pinecones Caravan & Camping again very soon for another perfect stay.

Martin

Liked Dogs made welcome

Disliked Toilet block mixed with the shower and sinks. Bar area restrictions on opening times. Hardly any shade. Close to a main road noisy at times

Recommend to friends Visit again

From the manager: Thank you for taking the time to leave your review and for your feedback.

We're pleased to hear that you and your dogs felt welcome during your stay, as being dog-friendly is something we take great pride in.

Regarding the bathroom facilities, our layout is a little different from many campsites. We have individual private bathroom suites, each with a toilet, shower and wash basin, which many of our guests really appreciate as they offer complete privacy and comfort. In addition, each of our two amenity buildings also has a dedicated male bathroom and a dedicated female bathroom, both of which include a toilet, shower and wash basin, giving guests a choice of facilities to suit their preference.

With regard to the bar, opening hours do vary depending on the time of year. During the summer holidays, Ben's Bar is open daily from 9:00am until 9:00pm. Outside of the school holidays, it is open daily from 9:00am to 3:00pm, with evening opening until 9:00pm on Wednesdays, Fridays and Saturdays. We also have two excellent pubs just a short walk from the campsite for guests who would like additional options.

Thank you also for your comments regarding shade and road noise. Our location is noted before booking, and while some guests are aware of the nearby road, many find it blends into the background during their stay and enjoy the convenience of being within easy walking distance of the village and local attractions.

Thank you again for your feedback. We appreciate you taking the time to share your experience and hope to welcome you and your dogs back to Pinecones Caravan & Camping again in the future.

Best wishes,
Martin