Pine Cones Caravan and Camping

Liked Lovely, friendly campsite. We stayed in a pod and it was spacious, well maintained and provided us with the break we needed.

Nothing was to much to ask, staff went above and beyond and the glowing shower head was the biggest hit with our kids.

Disliked Nothing

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From the manager: hank you so much for your wonderful 10/10 review. We're delighted to hear that you and your family enjoyed your stay in one of our pods and found it spacious, comfortable and well maintained.

It's especially lovely to hear that our team went above and beyond to make your stay enjoyable. We always want our guests to feel welcome and know that we're here to help whenever needed.

We're also very pleased to hear that the glowing shower head was such a hit with the children – sometimes it's the little things that make the best holiday memories!

Thank you again for your lovely comments. We're so pleased Pinecones provided the relaxing break you needed, and we hope to welcome you and your family back again soon.

Martin

Liked Fab family run campsite everyone is so friendly. This was our second stay will definitely be returning 😊

Disliked Nothing to dislike

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From the manager: Thank you so much for your fantastic 10/10 review! We're delighted you chose to stay with us again and that you enjoyed another great visit.

As a family-run campsite, it means a lot to hear that you found everyone friendly and welcoming. There's no better compliment than guests choosing to return, and we're thrilled to know you'll be back again.

Thank you for your continued support, and we look forward to welcoming you back to Pinecones for your next stay. 😊
Martin

Liked Facilities were clean and easily accessible. On site has everything you need for a trip we had a great couple of days

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From the manager: Thank you for your fantastic 10/10 review. We're delighted to hear you had a great couple of days with us.

It's wonderful to know you found our facilities clean and easily accessible, and that having everything you needed on site helped make your stay enjoyable. We work hard to provide a relaxing and convenient experience for all our guests, so your kind comments mean a great deal to us.

Thank you again for choosing Pinecones. We hope to welcome you back for another great stay soon
Martin

Liked The Pinecones is a very good situated camp site, excellent pitches with loads of room for all your needs.

Disliked Absolutely nothing to dislike about this place

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From the manager: Thank you so much for your fantastic 10/10 review. We're delighted to hear you enjoyed your stay at Pinecones.

It's wonderful to know you found our location ideal and appreciated the spacious pitches with plenty of room for everything you needed. We work hard to provide generous, well-maintained pitches so our guests can relax and enjoy their time with us.

Hearing that you found absolutely nothing to dislike is the best compliment we could receive. Thank you for taking the time to leave such kind feedback. We really appreciate your support and look forward to welcoming you back to Pinecones again soon.
Martin

Liked Nice toilets and shower rooms

Disliked Next to noisey road, not much woody areas as hoping for , shop shut early to which was very small, bike hire?? Don’t look like the bikes been used in a while, shame the pitches were either side off the track road and no noice from 9.45 pm where a man come round and checked to ,

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From the manager: Thank you for taking the time to leave your review. We are pleased that you liked our private shower and toilet facilities.

However, I must say I am rather astonished by the number of inaccurate statements and assumptions made within your review.

Firstly, our quiet policy is one of the aspects of the campsite that receives the most positive feedback from guests, and it is something many people specifically choose Pinecones for. For accuracy, our policy is low noise from 9:15 pm, meaning quiet conversation is welcome but no music or loud noise, followed by no noise from 10:45 pm, meaning no noise should be audible outside your accommodation. Our wardens patrol the site to ensure these standards are maintained, and this is generally regarded as a positive feature by our guests.

Regarding the cycle hire, our bikes are serviced regularly. They are ex-city hire bicycles, chosen because they are robust and reliable for the local area. In fact, we have hired out four bikes today alone, so the suggestion that they are unused is simply incorrect.

With regard to the road noise, our address is Pinecones Caravan & Camping, A149 Bypass, Dersingham, Norfolk, so our location adjacent to the bypass is made clear before booking. Whilst some road noise can occasionally be heard, many guests find it far less noticeable than they had expected.

You also mention the roadway. Our internal roads are constructed from granite stone, providing safe, all-weather access to every pitch. Without a suitable roadway, vehicles simply would not be able to reach their pitches safely.

Finally, our shop is open daily from 9:30 am until 3:00 pm, with extended opening until 5:00 pm on Fridays and Saturdays. For anything outside those hours, there is also a large Co-op supermarket approximately a 10-minute walk from the campsite.

We always welcome genuine, constructive feedback, but we also believe it is important that reviews accurately reflect the facilities and information provided to guests.
Pinecones

Liked The facilities are fantastic . Spacious and clean . Staff are super friendly and knowledgeable a beautiful well maintained site . Love coming and can’t wait to go again

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From the manager: hank you so much for your wonderful 10/10 review. We're delighted to hear how much you enjoyed your stay.

It's fantastic to know you found our facilities spacious, clean, and of a high standard, and that our team made you feel welcome with their friendly and knowledgeable service. We all work hard to keep the site looking its best, so it's especially rewarding to hear your kind comments about how well maintained it is.

The biggest compliment we can receive is hearing that you love coming to Pinecones and can't wait to return. Thank you for your continued support, and we look forward to welcoming you back again very soon.
Pinecones

Liked a beautifully set up camping experience. We particularly liked the defined boundaries of each pitch. Sometimes other sites are not as defined and this can cause issue. We also rate a site on its bathroom facilities. It was great to have all necessary amenities in the one room, making it easier. . We didn’t use the bar or cafe facilities but they appeared to be well used and welcoming looking in from the outside.

Disliked One thought would be to consider the gravel road, particularly on a bend where we were pitched. Banking of the gravel makes for an amplified ‘crunch’ even at 5mph as vehicles round the bend

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From the manager: Thank you for your fantastic 10/10 review. We're delighted to hear you enjoyed your stay and appreciated the way our pitches are clearly defined. We know having well-spaced, clearly marked boundaries helps everyone enjoy their own space, so it's great to hear this stood out to you.

We're also pleased that you rated our private bathroom facilities so highly. Having the toilet, shower and wash basin all within one individual room is something many of our guests really value, and we're glad it made your stay more convenient.

Thank you as well for your constructive feedback regarding the gravel roadway. We'll certainly take a look at the section you mentioned, as we appreciate that gravel can naturally build up on bends over time. We regularly grade and maintain the roadways, and your comments will help us identify if any additional attention is needed.

We hope you'll have the opportunity to try Ben's Bar and café on your next visit, and we look forward to welcoming you back to Pinecones again soon.
Pinecones

Liked Very clean and tidy nice staff friendly

Disliked The overall site was not scooter friendly did not say when booked .should disclose 5his as wife really struggled to get around

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From the manager: Thank you for taking the time to leave your review. We're pleased to hear that you found the site clean and tidy and that our team were friendly and welcoming.

As the site manager, I did have the opportunity to speak with your wife whilst she was in reception during your stay. It was evident that the mobility scooter being used was a very lightweight model, more suited to smooth surfaces such as shopping centres and town pavements than to outdoor campsite roadways.

We completely understand that transporting a larger, wider-wheeled scooter may not always be practical. However, for future visits we would recommend hiring a more suitable all-terrain mobility scooter from one of the local hire companies, as these are much better suited to granite roadways and uneven outdoor surfaces.

Whilst we do not specifically describe the composition of our roadways within the booking information, the photographs on the website clearly show that the site roads are finished with granite stone, which is a common and practical surface for campsites.

Thank you again for your feedback. We appreciate your comments and hope this explanation is helpful for future visits, whether to Pinecones or other campsites with similar roadway surfaces.
Pinecones

Liked Great for a quiet break, location perfect for a number of beaches. Staff lovely, onsite bar, great dog walks.

Disliked Queuing for the shower/toilet facilities, lovely to have private bathrooms, but could do with a few “just toilets” especially in peak season

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From the manager: Thank you so much for your fantastic 10/10 review. We're delighted to hear you enjoyed your stay, especially Ben's Bar and our private shower and toilet facilities. It's great to know you found them convenient and well located for all of the pitches.

We do agree that the site has been dustier than we would like this summer. Unfortunately, we've experienced the driest summer on record since records began, and the prolonged lack of rainfall has left the ground exceptionally hard and much drier than normal. This has also made pitching more challenging, and we would certainly recommend stronger pegs for these conditions.

We appreciate your understanding and your balanced feedback despite the unusual weather conditions. Thank you again for your kind review, and we look forward to welcoming you back to Pinecones soon—hopefully with a little more rain before your next visit
Martin

Liked We loved the site, everyone was friendly, it was easy to find, bathrooms brilliant and everything we needed on site.

Disliked Sadly, our tent pitch was obviously an old camper pitch as it was covered in gravel. Which has put a small hole in a couple of places in our groundsheet of a brand new tent.

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From the manager: Thank you for your review. Some of the tent pitches do have very small gravel on them to reduce wear. We have not experienced this problem but we will take a look at the area.
Martin