Glamping at The Avenue

On-site accommodation

Admission

• At least one of the party members must be aged 18 or over.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.

General

• Bookings are nominative and non-transferable.

Changes to your holiday

• Bookings cannot be amended within 2 day(s) of arrival.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.

General

• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.

Dogs

• Dogs are not allowed if you are staying in the accommodation units.

Safety

• Firearms are not permitted.
• Firepits are permitted but must be raised off the ground and attended by an adult at all times.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.

Dogs

• Guide dogs are allowed on site free of charge.

Hired accommodation

• Hired accommodation: £25.00 (€28.37) damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.

Safety

• If making a fire, the fuel, logs and coal have to be purchased on site.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.

Hired accommodation

• No naked flames are allowed inside the hired accommodation units.

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.

Safety

• Open fires are prohibited.
• Please do not touch or feed the animals.

General

• Please note that the shower facilities are unisex.
• Please note that the toilet facilities are unisex.
• Please note that the toilet/shower facilities are unisex.
• Public areas are non-smoking.
• Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.

Vehicles

• The charging of electric vehicles is not permitted on site.

Hired accommodation

• The damage/cleanliness/bracelet deposit required on arrival can only be paid for in cash.

General

• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

Arrivals and departures

• There is no reception at this site. Please check in at the House on site instead.

Reception

• There is no reception on-site: on arrival please contact the number provided on your booking confirmation.

Occupancy

• The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

General

• The site is not liable for any refund in the event of force majeure.

Arrivals and departures

• The site will send you further check-in information 3 day(s) before your arrival.

Admission

• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Units will be allocated on arrival.

Visitors

• Visitors are not permitted on site.

Hired accommodation

• Your unit must be left clean and tidy; a fine of £25.00 (€28.37) will be charged for unclean units upon departure.