Oak View Holiday Park

Μου άρεσε Staff friendly and accommodating. Lovely large Oak trees to stay in the shade. Despite being busy it was peaceful.

Δεν μου άρεσε When filling the water roller you had to pick it up to bring to the tap as the water went everywhere, could do with a short hose to put into the roller while filling. Very low water pressure in the showers and would like the shower to be separate from the toilet rather than a wet room. Could do with some more hooks and a shelf to put your clothes on. Lots of spiders in the showers and toilets.

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Από τον διαχειριστή: Thank you very much for leaving us a10/10, Cheryl. There are some beautiful trees here and mid week and during quieter times, it is a lovely peaceful place.

I would like to address your concerns below.

Regarding the water roller, most customers bring their own hose, if we were to put hoses out, they would get taken.

No one has ever complained about the water pressure in the showers before and we are sorry that you didn't like the wet room arrangement. Our customers have always mentioned this in their reviews as being a good thing, obviously we cannot rip the whole lot out. These were there when the park was bought in 2020 and are relatively new.

There are hooks behind every door. We cannot drill hooks into the walls as this would compromise the walls being water tight.

Regarding the spiders, these are daddy long legs, this problem comes about because the doors get left open overnight even with the signs on the doors asking for them to be closed. The lights stay on, in come the moths and daddy long legs.

It was nice to have you stay and we can't be that bad as you booked an extra night. We would love to see you again one day. Happy Travels. The Oak View Team. 😊

Μου άρεσε Nice small site. Friendly welcome.

Facilities nice and clean. Close to M20.

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Από τον διαχειριστή: Thank you very much for leaving us a lovely review. We do appreciate it. See you again! The Oak View Team. 😊

Μου άρεσε Clean. Helpful staff. Close to nature. Feels safe and a short drive from a variety of places.

Δεν μου άρεσε Limited local places to walk to.

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Από τον διαχειριστή: Thank you very much for review David. We do our best to be helpful and keep everything nice for you all.

We are a good site if you want a day out with a car, we are near to Canterbury, Whitstable, the Isle of Sheppey, Herne Bay, Leeds Castle, Hever Castle, Lakeside and Bluewater for shopping and London is only an hour or so away.

There is a lot of countryside to explore around the park, but we do ask our customers to do their research before booking, there are the local shop and pub reachable by foot but a vehicle is needed for most other places. We do have a list of taxi numbers available on request. We hope that this did not put you off too much.

We would love to see you again soon. The Oak View Team. 😊

Μου άρεσε This site has become our go too place
Clean tidy and Ruth the manger is just awesome ... Kind friendly and knows how to run the place really well
Thank you Ruth

Δεν μου άρεσε The internet signal is poor ...
The only reason I say this is, we would pitch up here more often as my wife works remotely... But can't at this site due to lack of 5g or a good site internet

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Από τον διαχειριστή: Chris, thank you so much....head now not fitting out of the door, 😂

Regarding the wifi, we have made improvements but not really sure what more we can do, this is why we don't charge for it. I will try to put you nearer to the building next time, we do have a few pitches where the wifi is much better, I do apologise, I didn't realise Sally was working while you are here.

See you soon! The Oak View Team. 😊

Μου άρεσε Great little site, toilet block and facilities were in excellent condition. Check in was very fast and easy.

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Από τον διαχειριστή: All the 10's......whoooooo!

Thank you so much Timothy, please come and see us again! 😊

The Oak View Team 😊

Μου άρεσε A pleasant, well maintained site, with a nice woodland walk.

Δεν μου άρεσε Slightly disappointed the kids weren’t allowed to go to the loo by themselves.

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Από τον διαχειριστή: Thank you John. We are glad that you had some likes but sorry there was a dislike.

This is the reason why we recommend that the children do not go to the toilets on their own. Last bank holiday, we had a group of children who totally trashed the toilets, unravelled all the loo rolls and put them on the floor, and blocked the sinks up. We have had instances of children trying to set fire to the toilet rolls in the holders, and we have had groups of children blocking the sinks and flooding the floors.

We do not for one minute think that your children would do anything like this but it has happened. This is only a recommendation and not a hard and fast rule. We also live in a dangerous world and we want all our children to be safe. I see that your children are not really little, and so I'm sure that they would have been fine. If our customers have concerns with issues like this, please come and talk to us.

We hope that this does not put you off from returning again.

The Oak View Team. 😊

Μου άρεσε Schatten durch Bäume möglich

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Από τον διαχειριστή: Vielen Dank, dass Sie sich die Zeit für diese positive Bewertung genommen haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Gute Reise! Ihr Oak View Team. 😊

Μου άρεσε The warm welcome, facilities and surroundings. Really enjoyed the dog walking in a safe area.

However, we had problems with our van electrics. The staff could not have been more helpful. Offering fridge storage, try different leads and did everything in their power to enable us to stay.

Unfortunately we couldn’t take the risk due to not having communication should our phone batteries failed. Even then we were offered charging facilities in the wardens caravan.

On arriving home, we received an email from the owner, (Ruth) apologising for us not being able to stay, even though it wasn’t the fault of the site.

We cannot praise them enough!!!!

Δεν μου άρεσε Nothing

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Από τον διαχειριστή: Aww Charlie, thank you so much for this outstandingly kind review.

We were very disappointed that you had to go after only being here for a few hours and would be more than happy for you to come another time to use your booking, please call us when you are ready.

Just to point out for everyone for future reference, I (Ruth) am not the owner, but I am the park manager. We have Kirstie who is warden and Darren her partner, and our Lynsey who helps out in the Oak View office when we are busy. That's the Oak View Team. We look forward to seeing you soon and thank you again for the amazing review!
😊

Μου άρεσε Lovely little spot

Δεν μου άρεσε One grumpy old sod swearing at my kids for playing hide and seak (dont like kids dont go camping simple)

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Από τον διαχειριστή: Thank you for your review Craig. We are glad you found everything clean, that has been a challenge this weekend so it's nice when our customers mention that.

We are however a bit disappointed that you have marked us down on something that isn't really in our control. Every time a customer does this, our review score goes down and it takes an awful lot of 10/10 reviews to get it back up again. We can't control the weather, aeroplanes flying over or grumpy people. Having said that, if our customers are experiencing abuse from other customers, please come and find one of us straight away. We don't like that.

We do understand that you are angry and agree some customers should go to an adults only site. I do myself spend hours going through every booking trying to put our customers on the correct pitch for their needs and separating the children from the adults is one of the first things I take into consideration. Obviously children are not going to stay on their pitch and unfortunately, there are always going to be grumpy people in this world, especially when the weather is this hot.

We hope that this doesn't put you off from coming back, we would love to see you again. The Oak View Team 😊

Μου άρεσε Peace and tranquillity with excellent hosts in an amazing location

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Από τον διαχειριστή: Thank you very much indeed Peter, so kind. 😊

We can't wait to see you again! Happy Travels to you and your family. The Oak View Team. 😊