Brook House Farm Camping and Caravan Site

Positiv Area and look of site when booking.

Negativ Arrived to find a 'Closed' sign, rang the two phone numbers with no reply. Eventually a man appeared and rang the owner who answered his call.
It appeared that their toilet/shower block had been burnt down a week before and the facilities contained of one builders portable toilet and one portable shower! We were not told about this in our booking and as we had no facilities in our campervan and the owner assumed we were in a caravan this wasn't ideal. A refund was i felt reluctantly offered. I never received the refund and my messages went unanswered.
Apart from not receiving a refund out of courtesy we should have been advised of the washing facilities etc when booking.
Disappointing to say the least!

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Vom Platzbetreiber: Thank you for your comment.The cafe/bar are closed on Mondays hence the closed sign.
Yes we have had a fire which has destroyed our shower block but we have got the one in the holiday let which people are using.
I tried to phone you earlier with no answer,to explain we were popping out to purchase the plaster for the new shower block.
When the gentleman who lives here,phoned me.We had a conversation regarding the portable toilet,that we would be back within half an hour and I would open up the holiday let which they could have sole use of for that evening.Which is newly all done out.
But you chose to leave before we got back.
Our new shower block will be all up and running by the end of this week 25 th/9.

Positiv Customer service, location

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Positiv We had such a lovely stay at Brook house Farm Camping and Caravan Site in one of their glamping lodges. The location was beautiful and peaceful, and the host was so welcoming and friendly. The lodge itself was spacious, spotless, and very comfortable and warm, with ready-made beds, plenty of electric sockets, and tea/coffee facilities – everything you could need for a relaxing break.

The on-site bar was a real highlight too, serving delicious pizza on our visit and there was a great selection of drinks.

Overall, Brook house Farm Camping and Caravan Site was the perfect combination of comfort and nature, and we would highly recommend it to anyone looking for a relaxing and enjoyable glamping or camping getaway.

Negativ Nothing.

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Positiv Camping pod was clean and tidy on arrival.

Negativ We booked a little last minute break away for the bank holiday and on arrival the host mentioned they recently had a fire so there was no shower block available and over 100 people would share I shower cubicle. The host mentioned it happened a few days ago but we found out it was at the start of August! Wouldn’t book again!

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Vom Platzbetreiber: Thank you for your review.Unfortunately our shower block went up in flames few days prior.I tried to contact everyone regarding this.Has it was bank holiday I only managed to get one shower cubicle and the holiday let shower was available from Sunday.5 portable toilets.The company cleaned them Friday and Sunday for us.
I also have offered everyone a free stay when our new block is up and running.
It is already up to having its roof on.
Has I stated to everyone it was beyond my control,and has you can see with the other reviews people wanted to come instead of cancelling there stay which I would of refunded.Sorry once again.

I mentioned

Positiv The lodge was a lot more spacious than expected, with comfy beds and a futon. Great to have a decent size fridge and some kitchen amenities.

The site was lovely and peaceful, apart from our kids :) great field for them to play and really liked the potting shed and beer garden where we enjoyed a breakfast roll and afternoon drink.

Had to use portaloos and portashower due to the new ones being built but this was fine with us and they were always topped up with toilet roll and sanitizer.

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Positiv Great location, amazing hosts. Landlord even helped us to park our caravan :)
Landlady is also very nice and lent us a bowl for our son's breakfast.

Negativ nothing, coming back for sure.

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Positiv Julia the host was great and her husband. Looked after us. My wife couldn't make it this time so myself and friends went there. The pizza night was awesome. The bar was great.

Negativ Nothing to dislike

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Positiv Everything, very pretty area

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Positiv Lovely evening camping on a great site followed by breakfast at the cafe which was spot on

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Vom Platzbetreiber: Glad you enjoyed your stay.

Positiv Beautiful place for a break, family friendly and peaceful. Cafe, bar and shop on site. Would recommend hiring a fire pit and wood is available on site. Owners are lovely and go above and beyond. Would highly recommend this place.

Negativ Nothing at all.

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