Mid Wales Caravan Holidays at Aberystwyth Holiday Village

Positiv The water wasn't hot, just slightly warm, no internet connection, there was someone else's food still left in the freezer, the bin was dirty, I was told to move my car down the hill and carry all my stuff to the caravan. Which was quite difficult as I have cancer and I'm quite weak. I won't be going back again.

Negativ It's not run very professional 😞

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Vom Platzbetreiber: Thank you for taking the time to leave your review. We are sorry to hear that your stay did not meet your expectations, and we are particularly sorry to hear about your health circumstances and the difficulties you experienced.

We would, however, like to clarify a few points raised in your review.

Hot Water: The caravan is fitted with a water heater rather than a conventional boiler, and the water temperature can be adjusted directly on the unit. It is possible that a previous guest had turned the temperature down. Had you contacted us, we could have easily guided you through adjusting it to provide hotter water.

Wi-Fi: Our caravans use a mobile network Wi-Fi system, which can occasionally require a restart or reboot to restore the connection. In this particular case, the Wi-Fi equipment is located in another caravan, so we would have needed to attend and reboot the unit. This is something we could have resolved quickly had you contacted us during your stay.

Cleanliness: We apologise for the food left in the freezer and the condition of the bin. This is not the standard we expect from our professional cleaning contractors. Had you reported these issues, we would have arranged for our cleaners to return and rectify them promptly.

Parking: We would also like to clarify that there is parking available at the caravan itself, and Mid Wales Caravan Holidays did not instruct you to move your vehicle or park further down the hill. This instruction may have come from another caravan owner or the holiday park management, as parking on grassed areas can sometimes be restricted. We appreciate that carrying your belongings uphill would have been particularly difficult given your health circumstances, and we are sorry for the inconvenience this caused. Had you contacted us regarding the parking situation, we could have looked into this for you.

Reporting Issues During Your Stay: As clearly stated in our guest information, we ask all guests to report any problems directly to us within the first 12 hours of arrival. This allows us to investigate concerns and arrange for any necessary issues to be resolved promptly.

Unfortunately, you did not contact us at any point during your stay, including within the first 12 hours of arrival. We therefore had no knowledge of the problems you were experiencing and were not given any opportunity to investigate or attempt to resolve them.

We cannot address issues that have not been brought to our attention, and we would much rather have the opportunity to put things right during a guest's holiday than learn about them afterwards through a negative review.

We are a family-run business and take great pride in providing clean, comfortable holiday accommodation alongside friendly and professional customer service. We work hard to ensure our guests have an enjoyable stay and always aim to deal with any genuine concerns as quickly as possible.

Whilst we fully respect your right to leave an honest review of your experience, we do feel it is important to clarify that we were never contacted or given the opportunity to assist you with any of the concerns raised.

We are genuinely sorry that your experience left you disappointed, particularly given your personal circumstances. However, we would also like to reassure future guests that we are approachable, contactable and always willing to help resolve any problems reported to us.

Thank you again for your feedback. We will certainly raise the cleanliness concerns with our professional cleaning 3rd party contractor

Positiv I liked the price and location.

Negativ Nothing, very happy with everything.

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Vom Platzbetreiber: Thank you for your review we are glad you happy

Positiv We had such a lovely stay and would definitely recommend this caravan. When we arrived, everything was absolutely spotless and ready for us. We were told beforehand that we only needed to bring our own linen and towels, and everything else we needed was already there, including all the kitchen equipment and cutlery.

The caravan is in great condition and really comfortable. There were seven of us staying and we all had a great time. Everything worked perfectly and we didn't have any problems at all during our stay.

Communication with the owner was great too — just the right amount. Everything we needed to know was explained clearly, and we knew we could get in touch if we needed anything.

The site itself felt very safe, clean and well looked after. It wasn't overcrowded while we were there, which made the stay even more relaxing. It was also easy to find and everything was very straightforward.

Overall, we all really enjoyed our stay and felt very comfortable here. We'd happily come back and will definitely be looking to book again for next season. Thank you for a lovely weekend!

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Vom Platzbetreiber: Thank you so much for taking the time to leave such a lovely and detailed review! We really appreciate your kind words and are delighted to hear that all seven of you had such an enjoyable and comfortable stay.

It's wonderful to know that you found the caravan spotless, well-equipped and in great condition. We take great pride in maintaining our holiday homes to a high standard, and our professional cleaning team works hard to ensure everything is ready for our guests' arrival.

We're also pleased to hear that you found our communication clear and helpful. As a family-run business, we believe it's important that our guests have all the information they need before arriving, whilst knowing we're always just a phone call or message away should they need anything.

It's great to hear that you enjoyed the holiday park too and found it clean, safe and relaxing.

Most importantly, we're delighted that you all had a fantastic weekend and are considering returning next season. Repeat guests and recommendations mean so much to us, and we'd be more than happy to welcome you all back for another memorable holiday in 2027!

Thank you once again for choosing Mid Wales Caravan Holidays and for your wonderful recommendation.

Kind regards,

Matt, Amy & the Team
Mid Wales Caravan Holidays

Positiv Had very good stay and close to the town

Negativ Did dislike any think

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Vom Platzbetreiber: Thank your for your review we are pleased that your had a lovely stay

Positiv clean and well presented

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Vom Platzbetreiber: Many for the review glad you were happy

The wifi is only a 4G mobile network that's my is supplied as complimentary and not as reliable as home broadband

Positiv Lovely caravan, very spacious. Comfy beds. I liked the outdoor area, enclosed so great for letting kids and dogs.The site was great for us. Loads for kids to do. Nice base for sightseeing and exploring West wales. Would definitely stay again.

Negativ Only negative thing was the WiFi wasnt great. Nothing major as we were out most of the time.

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Vom Platzbetreiber: Thank you for your review and for sharing your feedback.

Regarding the WiFi, we would just like to clarify that the caravan uses a 4G mobile internet connection, rather than fixed home broadband. As with any mobile network, the speed and reliability can vary depending on signal strength, network coverage and the number of people using the network at the time.

Because of this, it may not always be as fast or as reliable as a fixed broadband connection at home. However, we appreciate your feedback and will continue to monitor the service provided.

We hope you still enjoyed the rest of your stay and thank you again for your feedback.


Here the main review

Of course — please send or upload the main review (a screenshot or copy and paste the text here), and I’ll write a full, polite and professional response that addresses the WiFi issue appropriately.


Liked: Lovely caravan, very spacious. Comfy beds. I liked the outdoor area, enclosed so great for letting kids and dogs.The site was great for us. Loads for kids to do. Nice base for sightseeing and exploring West wales. Would definitely stay again.

**Disliked:**Only negative thing was the WiFi wasnt great. Nothing major as we were out most of the time.


Thank you so much for your lovely review and for recommending the caravan. We are delighted that you found it spacious and comfortable, and that you enjoyed the enclosed outdoor area for both the children and dogs. It's also great to hear that you enjoyed the holiday park and found it a good base for exploring West Wales.

Regarding the WiFi, we appreciate your understanding. The internet in the caravan is provided via a 4G mobile network rather than fixed home broadband, so the speed and reliability can naturally vary depending on mobile signal, coverage and network usage at the time. Unfortunately, this means it may not always be as fast or reliable as broadband at home.

We're pleased that this didn't affect your holiday too much and that you were able to enjoy your time exploring the area.

Thank you again for staying with us, and we would love to welcome you and your family — including the dogs — back again in the future!

Positiv Caravan was comfortable and had most of the kitchen utensils we needed.
Kids loved the swimming pool and made the most of the arcades (although you need cash which worked out well as parents when we ran out)!.
Tescos is a short walk (around 15 mins) down the hill although good climb back up.
Good location for seeing the surrounding area, three bridges, red kite feeding which is pretty impressive all roughly 20 min drive from the holiday village.
5 min drive to the beach.
Laundry room with fast machines. It was £4 cash for their use at the point of writing this.
A friendly neighbour let me use their drying line!
Wi-Fi seemed to work okay.
Shower is amazing.
We did need the heating on first thing in the morning and the boiler kicked in quickly and the caravan warmed up quickly.

Negativ Would be useful to have a drying line / rack for clothes. I didn't think about it when I did the laundry after arriving after a few days camping. Borrowed another families.
That was the only suggestion I had.
Can be a little noisy with the music from the " club" in the evening but we were so tired from camping it didn't stop us from sleeping or getting to sleep.
Generally quite a quiet campsite at the time we stayed (August 2026) if quite dated.

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Vom Platzbetreiber: Thank you for you review, the machines and arcards are not operated by us as we dont own the holiday park, August is main season so the holiday is in full swing, so the site will be busy they holiday doesnt take camping texts etc. the suggest will be noted.

Positiv Location
Well equipped
Clean

Negativ Parking
Mattress covers
Unable to connect to wifi

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Vom Platzbetreiber: Many thanks for taking the time to leave us a review. We really appreciate your feedback and are sorry to hear that a few things during your stay weren’t quite as expected.

Regarding the Wi-Fi, it may be that the holiday park’s Wi-Fi was used during your stay. Unfortunately, the park’s Wi-Fi has not been working reliably for some time. Our own Wi-Fi system covers five of our caravans, and thankfully we haven’t received any reports of problems from our other guests using it.

With regards to parking, all of our caravans do have parking available. However, depending on the location of the caravan, the parking can sometimes be either directly in front of or behind the caravan, as each pitch is slightly different.

We’re always happy to help our guests if they experience any issues during their stay, so please feel free to contact us directly and we’ll always do our best to help.

Thank you again for choosing to stay with us.

Positiv Clean
Pool is v warm and clean

Negativ N/a

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Vom Platzbetreiber: Many thanks for you wonderful review about the caravan and the holidays parks facilities, the holiday owner do work hard to keep all it condition it should be

Positiv Everything !! the owners were lovely the caravan was spotless . Was there for my son's university tour , great location nice stroll into town not to taxing on the old legs thanks Amy

Negativ The site wasn't the best club house and pool could do with a update . Food onsite was expensive.

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Vom Platzbetreiber: Hi think this review isn't meant for us as we don't have a kim or nikki that works for us and we don't own or operate that park we only own and operate 5 static caravans on the holiday park