Eden Valley Holiday Park

Positiv Nice, clean facilities
Quiet with great dog exercise area

Negativ Unfortunately our one night away to join friends on their camping trip turned into a bit of a nightmare. We are two couples in our 40’s and 50’s - all professionals and just wanted a relaxed evening with some food, a few drinks and some quiet, background music. We were hunted down by fellow resident campers who told us to put out our bbq due to the recent government announcement, which we highlighted that in fact had not banned bbqs, only disposable bbqs. We had an off the floor small bbq on gravel and feel that these people who approached us in an aggressive manner was completely uncalled for. They then told us to keep the noise down, it was 19:30, we then felt that we couldn’t enjoy any more of our evening so turned the music off and went to bed. Although this campsite seems lovely on the face of it, there are a lot of rules and we did feel we were being watched and couldn’t really relax or switch off.
We don’t live in a dictatorship and we are happy to accept that rules have to be in place, however, this site seems extreme and we renamed R&R - rules and regulations, not rest and relaxation.
Safe to say we won’t be returning and not sure we would be welcome anyway as were made to feel like trouble makers when all we wanted to do was have a relaxed night away without being watched or judged!
There appear to be a number of resident campers that either live here or spend a lot of time here, they don’t seem to like outsiders or anyone that might like to enjoy themselves a bit.
The owner dealt with this amicably and respectfully so it is a shame to leave a bad review, we did highlight that no communication was sent out prior to our stay stating that bbq’s were not allowed so to turn up with a lot of food and potentially not being able to eat wouldn’t have been great!

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Vom Platzbetreiber: Thank you for taking the time to leave this review. We are sorry that your stay did not provide the relaxed evening you had hoped for, and appreciate that you have acknowledged that we dealt with the situation amicably and respectfully.
We would, however, like to clarify a few points for the benefit of future guests. We do have rules around BBQs, noise and considerate behaviour, particularly during periods of heightened fire risk. These rules are there to protect our guests, the site and the surrounding countryside, and we ask everyone to follow them for their own safety and for the enjoyment and safety of others.
We are a quiet site, but that certainly does not mean that nobody enjoys their time here. The majority of our guests, whether seasonal or staying for a night or two, enjoy the tranquillity of the site, as well as the friendships and sense of community that can develop here. We appreciate, however, that different people look for different experiences from a holiday, and there are many wonderful sites in Cornwall offering a range of atmospheres to suit everyone.
We are also sorry that you felt uncomfortable after being approached by other guests staying on seasonal pitches. We certainly do not want anyone to feel watched, judged or unwelcome, and it is disappointing to hear that this was your experience. Our expectation is that any concerns about another guest’s behaviour are raised with us, the owners, rather than guests confronting one another directly. On this occasion, however, we understand that the height of the flames may have caused concern amongst other guests, particularly given the exceptionally dry conditions we have been experiencing.
We do take the current fire risk extremely seriously. The last few months have been exceptionally dry and hot, and we have all seen how quickly a fire can spread. We are therefore asking everyone to be particularly careful with naked flames and to consider the surrounding environment, as well as following the guidance being widely communicated regarding fires, BBQs and discarded cigarettes.
We do, however, take on board your comment about communicating our BBQ guidance more clearly before arrival. We will review how this information is provided to guests so that expectations are as clear as possible before they arrive.
We are pleased that, despite your frustrations, you recognised that we handled the situation respectfully. It is a shame that your overall experience was not a positive one, but we appreciate your feedback and wish you all the best for your future holidays.
Regards
Ginny

Positiv Loved the site. Very peaceful. Perfectly clean. Everything that you need is on site. Perfect location to lots of places to visit. Mevigissey, Fowey, Padstow, Eden project, Bodmin to name a few. We will be staying here again and cannot wait

Negativ Nothing to dislike. It’s perfect!

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Vom Platzbetreiber: Thankyou for your lovely comments and look forward to seeing you again
Regards
Ginny

Positiv Lovely really hot showers, the best we’ve experienced. Everywhere spotlessly clean and tidy. Site monitored to ensure everyone adheres to rules which is refreshing.

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Vom Platzbetreiber: Thankyou for this lovely review. We are so pleased you enjoyed your stay and hope to see you again.
Regards
Ginny

Positiv This is a very well maintained site, cleanliness is excellent with all provisions provided for your stay. Very peaceful, very quiet surroundings.

Negativ We were on pitch (58) The pitch itself was lovely with a small Brooke running behind it.. The pitch next to us in the corner seemed to be a seasonal pitch? And the occupier of that pitch seemed to think he owned his pitch and everyone around him. So decided to park his car infront of our grass area where we were sitting under our canopy. Plus infront of us on the middle grass area a large tent was pitched the occupiers thought it was ok to park their car on the access road infront of us, making it difficult to park our car on our pitch. Surely this is unacceptable and pitches need to be marked out better as to where you can and cannot park your car!!

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Vom Platzbetreiber: Thank you for your review. I’m sorry to hear that the parking situation affected your stay with us.
The seasonal pitch next to you is aware of the boundaries of their pitch, and there was space available for the tent occupants to park their car. However, we appreciate that having vehicles parked around your pitch may have made you feel less comfortable and relaxed during your stay.
Had we been made aware of the situation at the time, we would have been more than happy to come and take a look and resolve any issues straight away. We are always available to listen and help with any concerns that arise during your stay, so please don’t hesitate to come and have a chat with us.
Thank you again for your feedback, and we hope you will consider staying with us again in the future.
Regards
Ginny

Positiv Beautifully peaceful, very well maintained, pitches perfectly set out ,owners and staff very friendly and helpful especially when we got stuck on the road 🤪🤦‍♀️ great area for Eden project and transport links via train to all of Cornwall and cheap too £30 for 2 adults return to lands end wonderful ! facilities were excellent very clean !

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Vom Platzbetreiber: We are so pleased you enjoyed your stay. Fantastic photos too. We hope you will return again.
Regards
Ginny

Positiv Fabulous site. Peaceful, super facilities and lovely people running it. We'll definitely return for a 3rd visit!

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Vom Platzbetreiber: Thankyou. We are so pleased you enjoyed your stay and look forward to your return

Regards
Ginny

Positiv Lovely and quiet
staff (Owners) very welcoming and friendly
Very clean site and toilets excellent
WiFi service was great all over, which was great as poor network connection.

Negativ None

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Vom Platzbetreiber: We are so pleased you enjoyed your stay with us and the investment we made to upgrade and enhance our WiFi, is working well.
We look forward to seeing you again.
Regards
Ginny

Positiv Beautiful well kept site
Staff are great Dave really helped us with some local knowledge
Excellent facilities all one shower en-suite cubicles
Site free WiFi was good as hardly any phone reception
Brilliant location for touring the area
Avoid local sat nav short cut ‘Iron Bars’ road was very narrow

Negativ Nothing apart from leaving

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Vom Platzbetreiber: Thankyou for this lovely review. Sat Navs in Cornwall are notoriously unhelpful. We are so pleased you enjoyed your stay and hope to see you again.
Regards
Ginny

Positiv Sehr ruhiger und sauberer Platz.

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Vom Platzbetreiber: We are so pleased you enjoyed your stay and hope to see you again.
Regards
Ginny

Positiv very very clean and quiet site.
People were very nice. showers really surprised me.

If your looking for night life it’s not the place to be for a bar etc but luckily we wasn’t.

Negativ nothing to dislike.

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Vom Platzbetreiber: Thankyou for your lovely comments. We look forward to seeing you again soon
Regards
Ginny