Hillcroft

Positiv This is by far the best camping experience we have ever had. The site is well maintained, has impressive bathroom facilities, and a games room which is great for teenagers. We booked a camping pod which was clean and spacious enough for a family of 5 to fit sleeping bags and luggage. The heaters were great for colder mornings. We also enjoyed our breakfast from the camp kitchen on the morning of our departure. Good value for money. Beautiful views of the lake from our pod as well. Wished we could stay longer. We will be back again! Thank you for a great stay!

Negativ Nothing! It was perfect! The only qualm was the wifi access which is pay as you go. £5 for 10 megabytes.

Positiv Location, general ambiance, facilities, access, parking and accommodation (camping pod).

Negativ Nothing.
Note that Pitchup's site description does not make it clear that the site's wifi is Pay-as-you-go. Hillcroft's own site description does make this clear. Used mobile monthly allowance as 4G reception was fine.

Positiv After such a disappointing experience, there's absolutely nothing to like about this site

Negativ Title: Disappointing Experience and Poor Customer Service

I recently stayed at Hillcroft Camping Park, and unfortunately, it was a deeply disappointing experience. After a long 500km journey, I arrived at the site to find my assigned camping pod (#13) uninhabitable due to an overwhelming paint smell. Upon reporting the issue, I was offered several alternative pods, but all had the same strong odor.

While discussing this with a painter on-site, I was informed that all the pods had either been recently painted or touched up, which explained the pervasive smell. Despite my clear discomfort and explaining that I was recovering from a chest infection, I was told to contact the booking platform (Pitchup.com) for relocation—a completely impractical solution after such a long journey. Left with no other viable option, I had to pay an additional £120 to upgrade to a glamping pod, which was the only habitable accommodation.

The response from Hillcroft Camping Park following my complaint has been dismissive and unhelpful. They insist their pods meet a "high standard," yet my experience and the painter's comments clearly suggest otherwise. Suggesting that the fault lies with me for declining accommodations that were unsuitable is unacceptable.

It’s not about "criticising maintenance"—it’s about accountability for providing a habitable environment for guests. The additional cost I was forced to pay was not a luxury upgrade; it was a necessity due to the unsatisfactory conditions of the camping pods.

I expected better customer service and a willingness to resolve the issue fairly. Unfortunately, Hillcroft Camping Park has shown no interest in taking responsibility or providing compensation for the inconvenience caused.

I cannot recommend this site and will be sharing my experience across review platforms to ensure others are aware of the potential risks involved in booking here.

Positiv Great customer service, wonderful facilities, glamping pods are warm and a great size, site was quiet, great location

Positiv Beautiful surroundings. Facilities were very clean. Staff very friendly. Pod was comfortable & warm.

Positiv Very friendly and helpful staff, pod was very clean on arrival. Toilets and showers were tidy and extremely clean. Booked straight away for next year

Negativ We couldn't stay longer!!

Positiv Facilities and accommodation brilliant and the park is spotless

Negativ Couldn't get access to drying room and my gear was soaked

Positiv immaculate showers and toilets, very friendly staff, everything was lovely

Negativ hard to even think...maybe just some new table tennis rackets and ball ha

Positiv The site was clean and spacious. The toilet and shower facilities were excellent. Staff were friendly and helpful.

Negativ Nothing

Positiv The site and staff at Hillcroft gave a family feel, like they cared about people being comfortable and looked after. Everything was really kept clean and the site is in a beautiful spot with views of the ullswater from our pod.