Beltonville Farm

Positiv Easy to find

Negativ No evening entertainment as advertised, clubhouse/restaurant was shut by 19:00 even though told by staff and sign on the door it was open till 20:00. Came back from being out to find no way of getting out evening meal. Advised the showers may not work due to weather, still took our money but the timer didn’t go down on the shower or have any water come out. In my opinion this means they are broken and not down to weather as hot water taps work for the toilets but no shower

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Vom Platzbetreiber: Hi there,

Thank you for your comments, and I apologise that you were not happy with our services.

Our evening entertainment runs seasonally, and generally only at weekends, to fit with the busier periods on the campsite. I feel with the word 'clubhouse', you may have an idea of us as a Butlins holiday park - we are a rural campsite which runs gigs in the summer as an extra.

Our opening hours are displayed as variable during the quieter seasons, again as demand ebbs and flows, and our staff take some necessary time off. If you had let us know you had plans to dine later, we would have stayed open for you.

On the showers, these are automatic and the pumps can easily freeze over the winter months in the Peak District, hence the reason we give notice. From your description, it sounds like you were forewarned about the issues and their cause but still surprised when these events played out.

In future I would encourage you to ask us any questions while on site so that we can address your problems at the time, which we are always happy to do.

Many thanks,
Thomas

Positiv Generally very clean , stayed on the small field due to snow great views easily accessible.

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Positiv helpfull staff, beautiful place,

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Positiv Camping space.
Farm shop and restaurant
Friendly staff
New year's eve event
Surrounding area and views

Negativ Lack of shower facilities that were working (but were informed on arrival).

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Positiv views, quiet, farm shop, good walking and cycling close

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Positiv Lovely views, easy access to the Monsal trail. Loads of walks. Great cafe!

Negativ Nothing.

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Positiv The girl who worked at reception was very helpful and pleasant. views from the campsite were quite nice, especially during sunrise.

Negativ Short version:
Friendly staff, unpleasant owner, wouldn't recommend giving them business.

Detailed version:
The listing states that between January and April, shower use is not guaranteed, which implies that at other times showers are guaranteed. Unfortunately, this wasn’t the case during our stay. We booked from the 23rd–25th of December and were informed on arrival that the showers were not available.

We decided to stay for one night and checked out early on the morning of the 24th. When we politely asked for a refund for the remaining night, the girl who worked on reception, who was very pleasant and helpful—asked the owner if this was possible. The owner outright refused, did not engage in any conversation with us, and simply shook his head repeating: "no" and walked past as if he couldn’t care less.

Problems can happen, and that’s understandable, but the owner’s dismissive attitude toward a reasonable and polite request for a refund due to unforeseen shower issues was frustrating. If no issues arise, I’m sure a good time can be had at this site. However, if problems do occur, it’s highly unlikely the owner is capable of handling them in a friendly or reasonable manner. For this reason, I can’t recommend this campsite.

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Positiv Good location in proximity to Peak District- Bakewell/Matlock.

Cosy but enough space for a couple and a dog.

Glasses, crockery, hop provided.
Sponge and washing up liquid also provided.

Cute bar/cafe/shop on site.

Toilets very close and clean.

Negativ The lamp was very dim and needed our phone torch to see anything. Asked and got some more batteries eventually but still quite dark.
The heater is on an ethanol burner but need at least 2 bottles (which they provide but asked for the second). Therefore, a little chilly in the morning, but blankets on top of duvet provided. This would not be an issue in the summer.

I would bring a bin bag for rubbish.

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Positiv The friendly atmosphere and great service. The owners are so welcoming. Lovely farm shop and great coffee and homemade cakes on offer.

Negativ The toilets are a bit cramped and I think the ladies toilet doors have a few issues but there's nothing I dislike about this place.

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Positiv Location

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