California Chalet and Touring Park

Positiv Everything stay was brilliant, everyone was pleasant, pick was lovely, site was very clean and well maintained, and always carrying out maintenance work, the father and son doing ground work on site were fantastic with my 2 boys (3year old and a 6year old with brain damage and autism) big thank you

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Positiv Lovely camp site. Ablutions clean and warm. Loved the scenery and walks around the canpsite

Negativ Nothing

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Vom Platzbetreiber: We really appreciate you taking the time to share your experience and hope to welcome you back again soon!

Positiv Ease of use
Reception was polite and helpful
Facilities are clean
Lovely surroundings

Negativ No communication about WiFi

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Vom Platzbetreiber: Thank you for your feedback and for highlighting the aspects of your stay that you enjoyed, including our helpful reception team, clean facilities, and beautiful surroundings. We’re really glad these made a positive impression.

We’re sorry for any inconvenience caused by the WiFi situation. Our paid WiFi service is currently out of operation, and we do note this on our website to help set expectations before arrival. We’re actively working with alternative providers to restore a reliable service as soon as possible.

We appreciate you bringing this to our attention and value your understanding while we work on a long-term solution. We hope to welcome you back again soon.

Positiv Thanks short stay but very organised clean site thx

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Positiv Surrounding country park

Negativ Information email sent on morning of travelling. No text rcd. Warden was far from welcoming. Pitch was good but very difficult to access as road narrow, curb to gravel pitch high, potholes. You definitely need a motor mover. Woken from 6.15am by quite a few residents leaving site for, what we think, workers. Security gate broken Saturday and no wardens onsite Sunday, no site if security to cover. What site has no wardens on a Sunday - totally closed. Facilities open to general public. Shame as this could be a good site by we won't be back.

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Vom Platzbetreiber: Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t fully meet expectations.

We would like to reassure you that we have two maintenance team members on site at all times, ensuring that any issues are dealt with promptly. Regarding the security gate, this was unfortunately damaged in an accident; we are actively working to have it repaired as quickly as possible, as site security remains a priority for us.

Our office hours are clearly displayed on the door, and while we are not open 24/7, our on-site teams are available when needed to assist guests. As mentioned in the information email sent on the morning of your arrival, our reception team may not be visible at all times but are always contactable during operating hours.

We appreciate your comments about access to the pitch and site layout — we will take these on board for future improvements.

Thank you again for your feedback, and we’re sorry that your stay didn’t reflect the high standards we aim to maintain.

Positiv Very nice site .very clean will come back again

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Vom Platzbetreiber: Thank you so much! We're glad you enjoyed the site and look forward to having you visit again soon.

Positiv Beautiful campsite next to beautiful park, pitches set up really well, good security to get into campsite. Facilities very clean and nice looking. Customer service very good.

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Vom Platzbetreiber: Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our beautiful setting, clean facilities, and well-laid-out pitches. It’s great to know you felt secure and well looked after during your stay — our team really appreciates your kind words about our customer service. We hope to welcome you back for another relaxing visit soon! 🌿✨

Positiv The fully serviced pitch was great - well maintained and easy to access. Location was good with easy access to walks.

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Vom Platzbetreiber: Thank you so much for your kind feedback! We’re really glad you enjoyed your fully serviced pitch and the convenient location for walks. We also appreciate your understanding and encouragement regarding the toilet block — the upgrades will be underway very soon, and we’re confident you’ll notice the improvements on your next visit. We hope to welcome you back soon!

Positiv Good sized pitch - level with water and electric - nice location next to the country park?

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Vom Platzbetreiber: Thank you for taking the time to share your feedback. We're really pleased to hear you enjoyed your pitch and the location next to the country park, as well as the security and communication during your stay.

Regarding your comments — our shop is usually well stocked, but during the winter months we do reduce stock levels slightly to help avoid wastage. The showers and facilities are currently being refurbished over the winter period to improve comfort and cleanliness for next season.

As for the WiFi, this is currently noted on our website as being out of order, and we’re actively working to have it back up and running in the very near future.

We really appreciate your understanding and hope to welcome you back again soon once the upgrades are complete.

Positiv The surroundings

Negativ Receptionist was very rude from the interaction

Chemical waste area needs work.

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Vom Platzbetreiber: Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience at reception did not meet expectations — that is never the impression we want our guests to leave with.

I was the receptionist on duty that day and apologise if I came across as unhelpful or unfriendly. That certainly wasn’t my intention. I was simply trying to clarify why the entry code messages hadn’t been received, as our system showed they had been sent the previous day. However, I completely understand that this could have been communicated more warmly, and I’m sorry for any frustration this caused.

I’m not sure why your booking appeared to have been moved, but I’ve raised this with management so we can look into it and prevent similar confusion in the future.

Thank you also for your comments regarding the chemical waste area - this is being refurbished during the winter — your feedback has been passed on to our maintenance team for review. I’m glad to hear you otherwise enjoyed the site’s surroundings and facilities, and I do appreciate you taking the time to share your thoughts to help us improve.