Pen Y Bont Touring and Camping Park

喜欢: Loved the camping

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来自经理: Thank you Andrew! Come and see us again soon! 😊

喜欢: Lovely tidy site and friendly helpful staff

不喜欢: Packed in too close together. Actually felt claustrophobic! Shower facilities actually not great. Water so hot it could burn you or so tepid you were cold. No control over temperature. Signs of mold and plenty of spiders to keep you company. Expensive for what it was. On a busy main road!

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来自经理: We're glad you enjoyed the site and staff here at Pen Y Bont but understandably we are disappointed by the rest of your review.
Sorry to hear you felt claustrophobic however the pitches do have the standard spacing required for touring pitches and if you were unhappy, maybe you should have come and spoken to us to see if there was an alternative pitch that you were more comfortable on? There is absolutely nothing we can do to resolve a problem after you have left but if we are made aware at the time, we will try our hardest to rectify the issue.
The temperature of the water in the amenity block is set to one temperature (approx. 40C I believe) to avoid scalding and this is to ensure the safety of everyone including young children, so no there is no control of this for guests. Sometimes the showers do run cold if we have a full site and everyone is trying to use them at the same time and this is something we are working on with our plumber to improve and hopefully fix.
Again, did you bring the issues you had with mould and spiders to the attention of the staff while you were staying? The amenity block is cleaned at least 3 times a day and we take great pride in it - with most guests commenting on how it looks brand new. I'm afraid spiders are part and parcel of camping really...the windows are open in the amenity block to allow for ventilation and we can't really stop our eight legged friends coming and going as they please, however we do try and remove and unwanted visitors as well as their webs. 🕷
The site is located off a B-road with a 40mph limit, admittedly it can become busy, especially during peak season but not to the extent that it affects the peace and quiet of the site.
Sorry to hear that you would not recommend us or visit again but we hope any prospective guests looking to stay with us, reading this review, take note and come and talk to us with any issues so that we can try our hardest to make their stay as fantastic as possible!

喜欢: The site is immaculate. Amazing.

不喜欢: Nothing. Needs possible a cafe

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来自经理: Thank you for taking the time to leave us a review, very much appreciated. Not sure why you think we need a cafe on site when there are plenty of eating places 10 minutes down the road, but we appreciate your thoughts.

Kind Regards

Team PYB

喜欢: Everything about the site, clean, tidy, well laid out and landscapes. Staff are fantastic, willing to sort out problems without hesitation. Low flying area, no need to go to the Mach loop. Steam railway outside the site. Bala town a short stroll away, for food shopping etc.

不喜欢: Nothing really, its by the side of a main road but the road noise not too intrusive.

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来自经理: Thank you so much for your fabulous review! We're so glad you enjoyed your time with us and we hope to see you again very soon!

Kind Regards, Team PYB

喜欢: Beautiful site and amazing facilities

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来自经理: Thank you Philip! Please come and see us again soon!

喜欢: Beautiful area lots to do and see from
walks , the little train, Bala town and the setting of the site was so peaceful and the wildlife was amazing.

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来自经理: Thank you so much for your kind words, very much appreciated. Please come and see us again.

Kind Regards

Team PYB

喜欢: Lovely facilities, quiet at night, perfect location to Bala Lake, clean

不喜欢: Dogs not on leads, luckily we didn't bring our dog however owners should keep dogs on lead at all times. Constant barking of dogs

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来自经理: Thank you for taking the time to leave us a review Yasmin - we're glad you enjoyed your stay and the facilities we have to offer here at Pen Y Bont.
I can only apologise for other guests not keeping their dogs on a lead but if it is not brought to our attention at the time, there is little we can do. We always urge people to come and talk to us straight away about any problems and usually they can be rectified easily. Unfortunately, leaving the comments in a review won't resolve anything.
We are a pet friendly site and love welcoming four legged friends to the site but we do expect their owners to respect the site, our rules and fellow campers 🐾
We hope to welcome you back in the future.

Kind Regards,
Team PYB

喜欢: The setup the layout of the pitches the friendly greeting on arrival the location the facilities all top drawer willl definitely be coming back

不喜欢: Absolutely nothing

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来自经理: Thank you so much for your kind words, very much appreciated by us. glad you have enjoyed your time with us. Please come and see us again.

Kind Regards

Team PYB

喜欢: Fantastic views! Clean site,we stayed in one of the pods, fantastic views dog friendly. Hot tube while watching the sun set was a bonus!

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来自经理: Many thanks for your kind words and we are very happy that you enjoyed your stay with us. We are so lucky to be living in such a fantastic place. Hopefully we will see you again.

Kind Regards

Team PYB

喜欢: Showers / toilet facilities excellent.
Friendly staff
Well kept park
Short walk into town- pubs/shops etc
Decent pitch

不喜欢: WiFi didn’t work
Could have had more open grass space for ball games etc away from motor homes/carsvans etc

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来自经理: Thank you so much for your kind words, very much appreciated. sorry about the Wi-Fi but by our own admission it is not very good and this is something we are trying to work with the owner to improve.

Please come and see us again.

Kind Regards

Team PYB