Cenarth Falls Resort

Tyckte om: Lovely location, good sized pitches.
The site is well looked after and exceptionally clean!
Restaurant is relaxed lovely place to have a drink and relax! The food was delicious and reasonably priced for such good quality!
Spa was a delight!

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Tyckte om: Staff friendly
Site well maintained and clean
Amazing home cooked food at restaurant

Tyckte inte om: Not a dislike....but neighbouring Cockerell didn't allow relaxing weekend but that is something Site can't control

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Tyckte om: Fantastic place to stay nice flat pitches lovely surroundings staff friendly and professional great restaurant on site too. What more can I say other than will definitely return

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Tyckte om: Quiet place, good pool,gym,hot tube and sauna on site.

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Tyckte om: Nice site, good restaurant

Tyckte inte om: Need to book spa 24 hours in advance which we couldn't as we didn't know till the day we arrived and were only staying 1 night

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Tyckte om: Friendly check in and perfect pitch everything we needed.
Facilities clean and tidy
Onsite pub /restaurant lovely staff

Tyckte inte om: Sadly spa fully booked but horrible weather meant everyone wanted to use the pool

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Tyckte om: NOTHING - WE WERE MADE TO FEEL UNWELCOME AND EVENTUALLY LEFT BEFORE THE END OF OUT 10 DAY STAY DUE TO ANXIETY AND STRESS CAUSED BY THIS EXPERIENCE

Tyckte inte om: TOTAL DISREGARD and NO RESPECT towards customers who had cause to raise a complaint for NO HOT WATER every day for the first 4 days of our stay. Made to feel unwelcome and unvalued to the point where we eventually abandoned our stay before our last stay.

Team at reception did not acknowledge or accept our complaint, refused to acknowledge via email despite several requests, were patronising when approached and at one point, VERY RUDE.

A simple appology or a small token gesture would have been suffice but absolutely NOTHING BUT CONTEMPT from the reception team.

All we had was "well it was OK last night", or "we'll send somone over" but it transpired that the Boiler is on a timer and was too short a time to cater for the demand of a full site but they didn't seem to care.

At no point were we advised that hot water is only available between the hrs of X and Y but when you pay, you should expect basic hot water at anytime of the day or night.

A DREADFUL EXPERIENCE and we'll NEVER VIST AGAIN so BE WARNED my fellow travellers.

Will be writing to their MD direct but doubt we'll receive a reply as we were advised our mail had been forwarded to the owner but still NOTHING!

Do yourself a favour and look elsewhere and avoid this site unless they address their customer relations skills.

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Tyckte om: Good bar & restaurant with nice food. Great gym / swim facilities on site. Large pitches.

Tyckte inte om: Showers could do with improving and the changing room for the swim / gym are small but nice to have regardless.

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Tyckte om: Very clean and organised site, smaller than the big named resorts so easy to navigate with a young child. Nice clubhouse/bar/restaurant with a good choice of drinks and food available. Free camp WiFi throughout kept the iPad working for the little one with no issues.

Tyckte inte om: Only small number of spaces so was unable to book swimming. Worth noting we arrived mid afternoon and only stayed the one night as we were passing through so it was most likely our timing of the trip.

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Tyckte om: The site had good pool, restaurant and bar facilities

Tyckte inte om: The shower / toilet block could do with some improvements

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