Cenarth Falls Resort

Ik was blij met: Lovely location, good sized pitches.
The site is well looked after and exceptionally clean!
Restaurant is relaxed lovely place to have a drink and relax! The food was delicious and reasonably priced for such good quality!
Spa was a delight!

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Ik was blij met: Staff friendly
Site well maintained and clean
Amazing home cooked food at restaurant

Ik was niet zo blij met: Not a dislike....but neighbouring Cockerell didn't allow relaxing weekend but that is something Site can't control

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Ik was blij met: Quiet site, scenic area, toilet and shower blocks clean and tidy. Everything you needed. Was very relaxing, and a nice walk into the town and the waterfalls. Dog friendly with a spa and restaurant. A big thank you to the grounds guy and the guy in the sales office who couldn't do enough for us. Waterfalls nearby (short walk) were beautiful and had cream tea at the waterfalls café, very friendly place and accommodating. Stunning area.

Ik was niet zo blij met: There were staff shortages, so took a bit of time to get someone to check us in. Local shop on site wasn't open much and also restaurant on site closes Mon/Tue which were the days that we were there, so didn't use the onsite facilities much which was a shame. Same in local town, everything seems to close early or not open Mon/Tues.

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Ik was blij met: Fantastic place to stay nice flat pitches lovely surroundings staff friendly and professional great restaurant on site too. What more can I say other than will definitely return

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Ik was blij met: Quiet place, good pool,gym,hot tube and sauna on site.

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Ik was blij met: Nice site, good restaurant

Ik was niet zo blij met: Need to book spa 24 hours in advance which we couldn't as we didn't know till the day we arrived and were only staying 1 night

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Ik was blij met: Friendly check in and perfect pitch everything we needed.
Facilities clean and tidy
Onsite pub /restaurant lovely staff

Ik was niet zo blij met: Sadly spa fully booked but horrible weather meant everyone wanted to use the pool

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Ik was blij met: NOTHING - WE WERE MADE TO FEEL UNWELCOME AND EVENTUALLY LEFT BEFORE THE END OF OUT 10 DAY STAY DUE TO ANXIETY AND STRESS CAUSED BY THIS EXPERIENCE

Ik was niet zo blij met: TOTAL DISREGARD and NO RESPECT towards customers who had cause to raise a complaint for NO HOT WATER every day for the first 4 days of our stay. Made to feel unwelcome and unvalued to the point where we eventually abandoned our stay before our last stay.

Team at reception did not acknowledge or accept our complaint, refused to acknowledge via email despite several requests, were patronising when approached and at one point, VERY RUDE.

A simple appology or a small token gesture would have been suffice but absolutely NOTHING BUT CONTEMPT from the reception team.

All we had was "well it was OK last night", or "we'll send somone over" but it transpired that the Boiler is on a timer and was too short a time to cater for the demand of a full site but they didn't seem to care.

At no point were we advised that hot water is only available between the hrs of X and Y but when you pay, you should expect basic hot water at anytime of the day or night.

A DREADFUL EXPERIENCE and we'll NEVER VIST AGAIN so BE WARNED my fellow travellers.

Will be writing to their MD direct but doubt we'll receive a reply as we were advised our mail had been forwarded to the owner but still NOTHING!

Do yourself a favour and look elsewhere and avoid this site unless they address their customer relations skills.

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Ik was blij met: Good bar & restaurant with nice food. Great gym / swim facilities on site. Large pitches.

Ik was niet zo blij met: Showers could do with improving and the changing room for the swim / gym are small but nice to have regardless.

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Ik was blij met: Very clean and organised site, smaller than the big named resorts so easy to navigate with a young child. Nice clubhouse/bar/restaurant with a good choice of drinks and food available. Free camp WiFi throughout kept the iPad working for the little one with no issues.

Ik was niet zo blij met: Only small number of spaces so was unable to book swimming. Worth noting we arrived mid afternoon and only stayed the one night as we were passing through so it was most likely our timing of the trip.

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