Coldstream Holiday Park

Понравилось Very clean tidy site. Very welcoming. Great facilities.

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От менеджера: Thank you for the wonderful review! We are delighted to hear you enjoyed the clean site, welcoming atmosphere, and great facilities. We look forward to seeing you again.
Warm Regards
The Coldstream Team

Понравилось Holiday park is well maintained and clean

Не понравилось EV charging point is ridiculously overpriced!

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От менеджера: Thank you for taking the time to leave us a review. We're delighted to hear that you found the holiday park to be well maintained and clean! We always strive to provide a high-quality environment for our guests.

We understand your frustration regarding the cost of using the EV charging point. We appreciate you bringing this to our attention and wanted to clarify its operation: The EV charger does not belong to Coldstream Holiday Park. It is managed and operated by an external, third-party company. Coldstream Holiday Park does not set or control the prices for charging. The external provider manages all aspects of the pricing structure and tariffs.

We offer the charging point as an added convenience for our guests who drive electric vehicles, but unfortunately, the pricing is entirely out of our hands.

We sincerely apologise if the pricing caused any inconvenience during your stay. We aim to offer the best possible experience, and we are disappointed that this external service detracted from your otherwise positive visit.

Kind Regards
The Coldstream Team

Понравилось A lovely well kept camp site with keen helpful staff.

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От менеджера: Thank you for the wonderful feedback! We're delighted to hear that you found the park lovely and well-kept.

It's great to know our keen and helpful staff made a positive impression during your visit. We work hard to ensure a great experience for all our guests!

We hope to see you again soon!
Kindest Regards
The Coldstream Team

Понравилось I feel at home here, the campsite, the hirsel, the walks around Coldstream. The campsite is the perfect combination of surrounding and service!

Не понравилось Nothing

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От менеджера: What a lovely sentiment! There's no greater compliment than knowing you feel at home here.

We are so pleased that you appreciate the perfect combination of beautiful surroundings and great service at the park. It sounds like you've really enjoyed the local area, especially The Hirsel and the wonderful walks around Coldstream.

Thank you for your kind words. We look forward to seeing you again soon!
Warmest Regards

The Coldstream Team

Понравилось Freindly reception and a very clean site with all of the facilities that we were looking for.

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От менеджера: Thank you so much for your wonderful review!

We are absolutely delighted that you were really pleased with your warm and friendly welcome and found the site to be very clean. It's great to know we had all the facilities you were looking for.

We're so glad you enjoyed your short visit and we truly hope to welcome you back again soon!

Warm Regards
The Coldstream Team

Понравилось Nice holiday park with motorhome places, even, each their own small lawn, nice facilities building, clean and proper. also access to a riverside walkway, that brings you right to the village and the Hirsel Estate entrance. AND when I arrived I received a very tasty cup of hot soup 🍲🥰

Не понравилось Nothing, all good

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От менеджера: Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay with us.

We're glad you appreciated the motorhome pitches, , as well as our facilities. It's great to know that the riverside walkway was a convenient way for you to explore the village and the Hirsel Estate.

We're also delighted that you enjoyed the hot soup upon your arrival! We hope to welcome you back again soon.

Kind Regards
The Coldstream Team

Понравилось Reception lady was very welcoming

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От менеджера: Thank you so much for the fantastic 10/10 rating! We're thrilled to hear that you had such a positive experience and that our receptionist made you feel so welcome. We'll be sure to pass your kind words on to her. We hope to see you again soon!
Kindest Regards
The Coldstream Team

Понравилось Size and layout of pitches
Site location
Pot wash area (even has microwaves).
There is a standalone shower)toilet at the back of the block, which is very handy. Shower much warmer and more powerful than the main ones, though turns into an instant steam room!

Не понравилось Showers... The main ones at the front of the block were not great - very cramped with no obvious drain to squeegee water to. Not great heat/power either.

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От менеджера: Hello there! Thanks for leaving a review about your stay. We truly appreciate you taking the time to share your feedback.

It's great to hear you liked the size and layout of our pitches, our site location, and the convenience of the pot wash area (including the microwaves!). We're also glad the standalone shower/toilet at the back was so handy and provided a warmer, more powerful shower experience.

We're sorry to hear about your experience with the main shower block. We understand your frustration. Feedback like this is essential, and we will certainly look into the issues with the drainage and shower performance in that block to see how we can make immediate improvements.

We hope to welcome you back again soon!
Warm Regards
The Coldstream Team

Понравилось Great site with excellent facilities. The staff were friendly and very helpful. Would definitely recommend.

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От менеджера: Thanks so much for the wonderful review! We're so glad you enjoyed our facilities and found our staff to be friendly and helpful. We hope to welcome you back again soon!
Warm Regards
The Coldstream Team

Понравилось Nothing really

Не понравилось Noisy as close to main road
Small pitches too close together
Other customers walking across front of pitch to get to refuse area, instead of using road 2m away (ignorance is bliss)

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От менеджера: Thank you for taking the time to leave us a review. We're sorry to hear that you had a negative experience during your stay.

We understand your concerns about the proximity of the pitches and other campers. Our touring pitches are of regulation size, and we do provide a leaflet to all campers and touring guests that asks them to respect others' space and use the designated roads and paths.

We apologize that this was not your experience and will use your feedback to find a better way to communicate these guidelines to all our guests.

Kind Regards
The Coldstream Team