Scoutscroft Leisure Park

Понравилось The cosy warm pods, well kept grounds

Не понравилось Nothing

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Понравилось Pod was clean and cosy. Lovely surroundings. Toilets and showers were clean. Lovely location. We'll be back 😁

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Понравилось The manager was absolutely choked with the cold but bless her was still in work and made us so welcome, she even went the extra mile and had my friend and I in pods next to each other as requested but hadn’t been put through by assume head office. There was also another lady there who had dark hair who was absolutely brilliant and as there was no entertainment scheduled organised some arts and crafts for our children. They two were absolutely wonderful and hope they are recognised.

Не понравилось I hate to be negative but it was quite inconvenient when both the young staff members went for break at the same and was considerable wait for service, I had to go looking for someone. The mattresses in the pods are absolutely horrific, it was so bad I wouldn’t return again purely because of this. My neighbour had been the week before and warned me so I brought and extra duvet just to sleep on but it was still awful.

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Понравилось The actual park was lovely

Не понравилось The pod-the bed was rock hard, never slept!
The bistro-no food was on as the kitchens were closed! Had to order from the fish and chip shop !
The smaller pub was shut and we were told there wasn’t enough staff to open it!
Came out the back way to go to the pod and there was no lights at all, extremely dangerous!
The walk to the toilets and showers was quite a way, they should have been nearer the pods or even another lot made for the pods,
The receptionist had no idea what was on , if meals were available and was a waste of time!

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От менеджера: Thank you for your detailed feedback. We're glad you enjoyed the park itself, but we're sorry to hear that several aspects of your stay didn’t meet expectations. Your comments about the pod comfort, lighting, facilities, and staff communication are important and will be shared with the team to help us improve. We really appreciate you taking the time to let us know.
Best wishes,
Team Verdant

Понравилось Location and staff

Не понравилось Toilets are a bit of a walk

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От менеджера: Thank you for your feedback! We're glad you enjoyed the location and our team. We’ll keep your comment about the toilets in mind as we look to improve guest comfort.
Best wishes,
Team Verdant

Понравилось Peace, privacy, chill time. Great base to walk from & return to. Easy access to public transport. Friendly obliging staff. Local fish menu.

Не понравилось Can't think of anything I actually disliked.

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От менеджера: Thank you for your lovely feedback Don! We're so pleased you enjoyed the peaceful setting, friendly team, and local touches like the fish menu. Hope to welcome you back soon!
Best wishes,
Team Verdant

Понравилось Didn’t manage to go

Не понравилось We never managed to get on our holiday as my husband was very ill and taken to hospital unfortunately and the experience from trying to get our money back or put on hold to go another time was unsatisfactory there was no effort made to help just told nothing can do and to pass it to a friend. Not something that should have been suggested considering the situation even though it states in medical emergencies refunds can be given. This was our first time going and it wasn’t the best start especially since we never got. Not sure we will book again to go here we might look elsewhere now. I understand refunds can’t just be given but under the circumstances of my husband being very ill in hospital I would of expected a bit more communication and help with either refunding or holding for another date that we can go.

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От менеджера: Thank you for sharing your experience. We're truly sorry to hear about your husband's illness and the stress it caused during what should have been a special time. Your feedback is important and will be shared with the team to help us improve how we handle sensitive situations in the future. Please do get in contact with us directly in order for this to be looked into.
Wishing you and your husband all the best in his recovery.
Best wishes,
Team Verdant

Понравилось Location, ease of check in, friendly staff

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От менеджера: Thank you for your lovely feedback — we’re delighted you enjoyed the location, smooth check-in, and our friendly team. We look forward to welcoming you again.

Best wishes,
Team Verdant

Понравилось The pod was very nice and there was a kettle and a fridge and a heater

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От менеджера: Thank you for your kind feedback — we’re delighted you enjoyed the pod and its amenities. We hope to welcome you back for another comfortable stay.

Best wishes,
Team Verdant

Понравилось staff - excellent
location- excellent
pod-excellent

Не понравилось long walk to toilet/shower block when raining

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От менеджера: Thank you for your wonderful feedback — we’re delighted you enjoyed the staff, location, and pod. We appreciate your note about the walk to the facilities and will keep it in mind as we look at ways to improve guest comfort.

Best wishes,
Team Verdant