Eastview Caravan Park

Понравилось I had to change my dates and this site was more than happy to accommodate.
I recieved a call in the afternoon of my arrival date to check I was still attending.
Staff I came in contact with were very polite and accommodating.
I was pre-allocated my space and was given a map and a fob on arrival. (Don’t forget your £10 refundable deposit)
There were two shower block options, one was more used than the other so we used the ‘other’ a lot more.
Site was fairly peaceful, apart from the last night we had a family with teenage girls that spent the night laughing, walking the site late talking loudly. You can’t blame the site for ignorant behaviour of others and lack of parenting but that was the only thing that irritated me and my children.
Site is in a great location for travelling around. Close to the beach. Not far from
ingoldmells fair. Shops are local.

Не понравилось WiFi is not free.
I paid £15 for a weeks WiFi - it was not great and my devices kept disconnecting. You do have to set up an account and then pay to use the WiFi.

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От менеджера: Dear Rebecca,

Thank you for taking the time to leave your review, we do appreciate your feedback.

With regards the Wifi, we only provide the phone line, the service and equipment are owned and provided by an outside company, we have no control over their pricing I'm afraid

We are pleased to hear that you enjoyed your stay with us and hope you decide to visit uis again.

Kind regards,

Lisa

Bookings Team

Понравилось Clean and friendly

Не понравилось Nothing

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От менеджера: Dear Betty,

Thank you for taking the time to leave your review, we do value your feedback.

We are pleased to hear that you enjoy your stays with us and look forward to seeing you again.

Thank you for your continuing custom.

Kind regards,

Lisa

Bookings Team

Понравилось Nice location and only a short walk to the centre of chapel

Не понравилось Unfortunately the bad outweighs the good...

1) The site had a strange rule of 'no ball games or scooters'.

2) Having to use a key fob every time you need to use the toilet or shower can prove very problematic with a family of 4.

3) Don't bank on using the wifi - it's charged by the day.

4) They have a strict check out time of 10.30 which we think is very early - I requested a late check out on arrival and was told "no as we have a large party arriving on your departure date".

Prior to us leaving, we noticed there were a lot of empty pitches so this didn't seem to ring true.

5) The staff wasn't very polite or welcoming either - maybe they need to realise people are there to have a holiday and enjoy themselves.

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От менеджера: Dear Andrew,

Thank you for taking the time to leave your review, we do value you comments.

We are sorry to hear that you did not enjoy your stay with us.

We have a no ball games/scooter policy in place to ensure that peoples tents/caravans do not get damaged and that other guests are not disturbed.

We have a fob system in place so that only people staying on our site can access our facilities. If you had spoken to reception we would of been more than happy to provide you with an additional fob key for a £10.00 deposit.

With regards to the Wifi, we only provide the phone line, the service and equipment are owned and provided by an outside company, we have no control over their pricing I'm afraid.

We are sorry that we could not offer you a late checkout. As you can appreciate it is the school holidays and we have a high turnover of guests this time of year. Pitches that may look empty when you are departing can quickly fill up again as our arrival time is from 11.30am.

Again I can only apologise that you did not enjoy your stay with us.

Kind regards,

Lisa
Bookings Team

Понравилось close to beach, shops, amusements etc.

Не понравилось kids play area needs some work as is broken and past its best

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От менеджера: Dear Carl,

Thank you for taking the time to leave your review we do value your feedback.

I will pass your comments regarding the play area onto our Management Team.

Kind regards,

Lisa

Bookings Team

Понравилось staff were very accommodating,
We had a nice pitch & was very clean & tidy.

Не понравилось Only one picky negative I have was that there were some queuing for the ladies toilets in the morning but was in the 6 week school holiday so very busy period.

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От менеджера: Dear Kerry

Thank you for taking the time to leave your review, we do appreciate your feedback.

We are pleased to hear you enjoyed your stay with us and hope to see you again sometime.

Kind regards,

Lisa

Bookings Team

Понравилось Clean and tidy close to the beach

Не понравилось Toilets need to be more of compared to the size of the park play area for the children pretty poor. Also high charge for wifi so didn't use the facility.

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От менеджера: Dear Tracy,

Thank you for taking the time to leave your review, we do value your feedback.

As you may be aware, we have two toilet/shower blocks onsite, one by reception and the other by the field, however, it is peak season and people often want to shower at the same time. Maybe you could of tried the other block if the one closest to you was busy.

With regards to the Wifi, we only provide the phone line, the service and equipment are owned and provided by an outside company, we have no control over their pricing I'm afraid.

I will pass your comments about the children's play area onto our management team.

We do hope the above issues did not spoil your trip to much and hope you decide to come and stay with us again.

Kind regards,

Lisa
Bookings Team

Понравилось Well laid out site with good facilities.

Не понравилось Nothing

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От менеджера: Dear Peter

Thank you for taking the time to leave the review. we do value your feedback.

We are pleased to hear that you enjoyed your stay with us and hope that we will be seeing you again in the future.

Kind regards
Stephanie

Понравилось The toilets are very clean, staff friendly and professional and accommodating to my requests.

Не понравилось Nothing

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От менеджера: Dear Paul,

Thank you for taking the time to leave your review, we do value your feedback.

We are pleased to hear you enjoyed your stay with us and hope you decide to visit us again.

Kind regards,

Lisa

Bookings Team

Понравилось How clean the site was,the pitch was nice and the grass was short,the facilities were very nice and good it was cleaned all the time, definitely visiting again soon.

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От менеджера: Dear Caroline,

Thank you for taking the time to leave your review, we do appreciate your feedback.

We are pleased to hear you enjoyed your stay with us and hope you visit us again sometime.

Kind regards,

Lisa

Bookings Team

Понравилось 2nd time at this campsite very clean staff on hand if you need anything and very friendly will be returning again next yr

Не понравилось Tap opposite f only drips but there is a tap nearby that worked fine

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От менеджера: Dear Shirley

Thank you for taking the time to leave your review and share your lovely photo's, we do appreciate your feedback.

I will ask our maintenance team to check the tap near pitch F.

We are pleased to hear you enjoyed your stay with us and hope to see you again sometime.

Kind regards,

Lisa

Bookings Team