Stream Valley Holiday Park

Gostou Decent pitch size. Ok facilities including a freezer for ice packs (wish I had known about this before hand). Close to local shop and to the town of Penzance. Owners have a code for the gate and a pitch number via text. Reception was not manned, but they answered phone right away and were helpful when we needed help.

Não gostou Guests repeatedly tied the (usually combination locked) gate open using a bungie cord that had been left there, which was not ideal as our pitch, where our young children were playing was by the gate. At one point a stranger wondered in and looked around. Wifi was poor, but this was not a big issue as only a short stay. Found some dog poo on our pitch.

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Gostou Very small so little noise

Não gostou Pitches aren't clearly marked which led to people setting up their second tent, chairs and cooking equipment on top of our tent. It felt dangerous and more like being crammed in at a music festival. No hand soap in the toilets for the entire stay and no one on site to speak to about issues, phone wasn't responded to.

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Gostou Secured locked gate at the entrance (code operated), friendly staff on site.

Não gostou Septic tank onsite very bad smells all the time, grass pitch not suitable for pegging, solid ground under 3 inches of soil. Most of my pegs bent. Very small area of camp site not much options to change pitch. Pitching area too small for a family tent. £1 charge for a shower which do not always work. My 3 bank cards didn’t work on the shower.

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Gostou Quite small park with about 20 pitches of a good size. It reasonably close to main town and small village just down the road.

Não gostou There is No tv signal, and the toilets are very small, but clean.

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Gostou Great friendly site, we have been going there for years. No problems in going back. We have seen improvements over the years.

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Gostou Quiet site.

Não gostou Small pitches, with a caravan struggle to park the car.
Constant smell of sewerage .
Only 1 small toilet and 1 small shower and you have to pay £1 for a shower, ladies, don’t try and shave anything in the shower, you will be left high and dry, literally.

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Do gerente: Thank you for taking the time to leave your feedback.

We're sorry to hear that your stay didn't meet your expectations. The sizes of our pitches are clearly stated on all of our listings to help guests choose the most suitable pitch for their setup. If you were experiencing difficulty parking, we would have been happy to assist had we been made aware during your stay.

We're also sorry to hear about the sewerage smell you mentioned. We always aim to provide a pleasant environment for our guests, and if this had been reported to us at the time, we would have investigated and done our best to resolve the issue as quickly as possible.

Our facilities are described in our listings, including the shower charge, which helps us cover the cost of providing hot water. We appreciate that facilities may not suit everyone's preferences, and we value all constructive feedback as it helps us continue to improve.

Thank you again for your comments, and we wish you all the best in your future travels.

Gostou Quiet site, friendly staff, great location, good facilities.

Não gostou Nothing to dislike

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Gostou Quiet well maintained site. Owner very helpful and friendly.

Não gostou Nothing

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Gostou Lovely small site, well maintained and good toilet and shower facilities. Only a short walk to local shop and pub. There is also a chip shop, which is mainly open on weekends. It's a 15 minute walk into Penzance or there is also a bus stop which is a 5 minute walk from the site. The site owner is very friendly and helpful. Overall a very enjoyable stay and will definitely return.

Não gostou Nothing really.

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Gostou Great pub within walking distance

Não gostou The shower and loos are really poor. There is only one shower and it is a weak domestic electric shower that is temperamental and can go hot and cold leaving about 3 seconds at a time to stand under. The shower is a trickle. The showers were not cleaned properly regularly. The shower was £1 a tile and I was expecting something decent. A proper shower is fundamental when you are showering
We were told when we arrived that they did not like cats being parked on the grass with a tent but as the website suggests you park with your tent we did, but we were told we’d be asked to move them if it rained

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Do gerente: Thank you for taking the time to leave your feedback.

We are sorry to hear that you were disappointed with the shower and toilet facilities during your stay. We were not made aware of any issues with the shower while you were on site, as we would always do our best to investigate and rectify any problems as quickly as possible. We also take cleanliness very seriously, and any concerns raised during a stay would be addressed immediately.

Regarding parking, cars are absolutely welcome to be parked alongside tents on the grass. As part of our arrival information, we simply advise guests that during periods of wet weather we may suggest moving vehicles closer to the tarmac areas. This is to help prevent vehicles from becoming stuck and to avoid damage to the grass, which can impact the experience of subsequent guests.

We appreciate your comments, as they help us review and improve our facilities and guest experience.