Marwell Resort

Polubione None

Niepolubione Booked hard standing pitch did not get it go put in a really muddy car park shower block was Really cold and staff was rude will not be going back

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you for your review. We do, however, need to clarify several inaccuracies.

You were allocated a hard-standing pitch in our overflow car park, which is gravel and the same surface as our standard pitches, and it included a full electric hook-up, exactly as booked. The overflow car park was closed to the public at the time, with no other vehicles parked there.

Unfortunately, access to the gravel pitch area was temporarily unavailable due to a collapsed access road, which was outside of our control. For safety reasons, vehicle access could not be permitted.

Regarding the shower facilities, there is no heating, and this is clearly stated on the Pitchup website prior to booking.

Finally, our staff were not rude. They responded calmly and professionally to what was, at the time, aggressive behaviour and language. Answering firmly in the face of aggression should not be confused with rudeness.

We always aim to provide a safe, fair, and welcoming environment for all guests, and we stand by how this situation was handled.

Polubione Splice and cafe

Niepolubione Nil - quite and just right

Polecane znajomym Odwiedź ponownie

Polubione A fantastic place, kids won't be bored here. There's a soft play area and a bar where you can sit and eat. There's also plenty to do outside, like mini golf and a forest. We've been there three times already and plan to go again.

Polecane znajomym Odwiedź ponownie

Polubione Spacious pitch

Niepolubione Showers could do with updating
Water nice and hot
In the winter could turn the heating up

Polecane znajomym Odwiedź ponownie

Polubione Warm welcome, good pitch size/location

Niepolubione Unisex toilet and shower block

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you for your feedback. We’re pleased to hear you enjoyed the warm welcome and were happy with the pitch size and location.

We completely understand your comments regarding the unisex toilet and shower facilities — it’s not our preferred setup either. This arrangement is temporary only while our shower blocks are undergoing refurbishment, and facilities will be returned to separate male and female areas as soon as the work is completed.

Thank you for your patience while we make these improvements, and we hope to welcome you back once everything is finished.

Kind regards,

Polubione A lovely campsite and a bonus being the soft play area for when it rained.
We will definitely visit again.
The owners were helpful and pitched us next to our sons motorhome.

Niepolubione There was nothing we disliked.

Polecane znajomym Odwiedź ponownie

Polubione Nice big pitches, lovely hot water in showers, friendly staff.

Even though out of season there's a great choice of activities for all the family in season. Right near marwell zoo

Lovely meal had in restaurant.
Great site.

Polecane znajomym Odwiedź ponownie

Polubione * Good sized gravel pitch which was essential as connecting roads and surrounding grass areas rapidly flooded due to poor weather
* Staff friendly at reception and in cafe area
* Cooked breakfast was good at cafe
* Close distance to surrounding facilities for food shopping, cafes, pubs, petrol station if staying for longer periods

Niepolubione * Many potholes in road areas, car parks. High water levels in ditches between field and pitches. Excessive rain would have worsened the flooding. This may have been a problem as only 1 access road identified. No check in from staff to update on conditions.
* Poor upkeep of toilet/shower facilities. No hot water. Mould apparent. Small shower cubicle.
* Both hand dryers in ladies and disabled toilet at cafe not working and no paper towels provided
* One toilet block was closed for maintenance and it was a long walk to next facility near cafe. This was too far away from camping area G1/G2 and certainly would not be suitable for anyone with mobility issues due to distance.
* Generally not disability friendly e.g. lack of handrails in cafe area and multiple steps plus poorly maintained roads.
* Not made aware at checking in that there would be regular and loud sounds of guns firing nearby. This may of been a problem for those with dogs.

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you for taking the time to leave a detailed review and for highlighting the aspects of your stay that you enjoyed, including the pitch size, our friendly staff, the café breakfast, and our convenient location.

We’re sorry to hear that other elements of your visit did not meet expectations, and we’d like to clarify a few points raised.

We are an activity centre, and as clearly stated on our pitch advertisement, shooting activities do take place on site. Unfortunately, we cannot be held responsible if this information was overlooked prior to booking, but we do encourage all guests—particularly those travelling with dogs—to review the site details carefully before arrival.

Regarding the flooding and potholes: we have experienced exceptionally heavy rainfall for the past three months, which has affected many areas locally and nationally. While this is outside of our control, our team works daily to manage drainage and repair potholes as conditions allow. The access road remained open and safe throughout your stay.

Our staff do not routinely check in with guests during their stay unless a concern is raised with us. We are always happy to assist, but issues such as access, water, or facilities must be reported so we can act on them promptly.

The toilet block you mentioned was temporarily closed for essential maintenance and installation of heating. However, the disabled toilet remained fully open and accessible, and this was clearly communicated at check-in. We acknowledge the longer walking distance for some guests and appreciate your feedback on this.

If there had been any issue with hot water, we would have resolved it immediately had it been reported to our team. Likewise, faults such as hand dryers are best brought to our attention on-site so they can be addressed without delay.

We are continually working to improve accessibility across the site and appreciate constructive feedback, though we do wish to clarify that accessible facilities were available during your stay.

Thank you again for your comments. Guest feedback—both positive and critical—helps us continue improving, and we hope this response provides helpful context.

Polubione Would be handy for the activity centre

Niepolubione No locks on the toilets or showers. Restaurant closed

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you for your feedback.

The facilities are primarily provided to support our activity centre, which is clearly stated in our site information.

At the time of your stay, the main shower block was closed for essential maintenance, as explained at check-in. An alternative shower and toilet block was available and was clearly pointed out to you on arrival.

Regarding the restaurant, you arrived after it had closed for the day. It reopened at 9:30am the following morning, before you would have left your pitch.

Polubione Absolutely great i took my 8 Yr old in our campervan and she loved it. Ehu is 1st class. The bar/restaurant /soft play was very busy but shows how popular it is.

Shower and toilet block pristine hot water clean was great!

Clean drinking water
Kitchen etc

No wifi on pitch but showed my daughter life is better interacting!

We will definitely be back

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you so much for your lovely review — we’re delighted to hear you and your daughter had such a great stay 😊

It’s fantastic to know she loved the experience and that you found the EHU, facilities, and shower/toilet block to be first class. We’re also pleased you enjoyed the bar, restaurant, and soft play — it certainly does get busy, but as you say, that reflects how popular it is.

We especially love your take on the lack of Wi-Fi on the pitch — sometimes a bit of real-world interaction really is the best connection!

We really appreciate you taking the time to share your experience and look forward to welcoming you both back again very soon.

Kind regards,