Eden Leisure Village

A aimé : Our very first night in a MotorHome and Eden village was quiet so we were able to work things out without "experts" looking on. Eden Village is tucked away and was quiet but I guess it was early in the season. Offered everything we needed, and would happily return.

N'a pas aimé: Nothing

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A aimé : Toilets were all very clean and tidy. We arrived late (8pm) having mentioned this while booking the site was very accommodating. We got given our pitch number with excellent directions in and arrived brilliantly. We didn’t even have to go to reception through the stay which made it easy for our short break while we was very busy. Pitch layout took a bit of working out in the pitch black but we got there! :)

N'a pas aimé: Nothing

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Réponse du gestionnaire : Thank you so much for doing this review. We hope to see you again at Eden. Appreciate your comments.

A aimé : Great place and great walks also great facilities like kitchen, very clean toilets and a nice and friendly staff.

N'a pas aimé: I bit too expensive especially you cannot bring your own logs and only option is to buy them on site. That wouldn’t be the worst however when office was closed there were no logs available and we had to phone an emergency number to get more logs. That’s not the ideal for relaxing evening. For that kind of the money you can easily book a lovely weekend break in Spain. WIFI not the best.

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Réponse du gestionnaire : Thank you for taking the time to leave a review—we’re so pleased to hear you enjoyed the beautiful surroundings, great walks, and our clean facilities. Our team always strives to provide a warm and welcoming experience, so it’s lovely to know that stood out to you.

We appreciate your feedback on the log availability. While we do have logs for sale on-site to ensure they are suitable for our fire pits, we understand that it wasn’t ideal having to call the emergency number. We’ll take this into account as we look at ways to improve guest convenience.

Regarding pricing, we aim to provide a unique and immersive stay in nature, and we feel our facilities, setting, and overall experience reflect this. That said, we appreciate your perspective and will continue to review our offerings to ensure they provide great value.

As for the WiFi, given our rural location, open reach hasn’t yet given us fibre. We believe it’s nearly there. We will then be able to offer WiFi in the communal area.

Thanks again for visiting Eden.

Janet

A aimé : Lovely place to stay, toilets and showers were very clean and well kept. The communal kitchen and sitting area was also a nice surprise we would definitely stay again.

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Réponse du gestionnaire : Thank you for your amazing review. So pleased you would stay again. Your kind comments are appreciated and feel encouraged with your acknowledgement and your rating.

A aimé : Everything, site was great, facilities were great, even pitch and amazing location

N'a pas aimé: Nothing

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Réponse du gestionnaire : Fantastic! Thank you. Really appreciate your comments and for your rating. We do put a lot of effort into our business and are encouraged with your review.

A aimé : Remote and quiet location beside Eden valley. Very convenient and central for Scottish cities and Highland touring.

N'a pas aimé: Nothing but we stayed in low season. Might be busy in summer.
No Tv reception and no WiFi found.

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Réponse du gestionnaire : Thank you so much for doing this review. We really appreciate it. We are working on the Wifi situation and hopefully find a solution to this soon.

A aimé : Beautiful views
Modern

N'a pas aimé: The neighbors

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Réponse du gestionnaire : Thank you for your review. I am sorry about the neighbours. We are always contactable by mobile if you needed us to have a word with neighbours. We hope to see you again.

A aimé : Les services et l’accueil

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Réponse du gestionnaire : Thank you for your great review. It was good to have you.

J'ai hâte de vous voir très bientôt. Avec un peu de chance.

A aimé : High standard of pitch. Very spacious site. Being late October, it was perfectly quiet but it looks like a well manicured site.

Cleaning facilities were superb.

Customer service was excellent.

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Réponse du gestionnaire : Thank you for your review. Your comments are appreciated and we are so glad you would visit again. We hope to see you again in the near future.

A aimé : Pleasant view

N'a pas aimé: The £30 charge for 3 family members to visit us in our own motorhome
They were with us for approx 2 hrs didnt use any Edens facilities
We only stayed there to see family
Will Not be back

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Réponse du gestionnaire : That’s a shame. We see from our records you have stayed twice with no complaints before and we felt this time that it was time to explain nicely that there is a cost for visitors even although it is very clear to the customer there is a cost.

There were 4 cars and the motorhome all parked with no regard to other pitches. We charge for extra cars actually too for those who have brought on a motor home; we usually charge £5 for an extra car too for staying customers. It is very clear on our booking texts that we charge for visitors coming on (not staying) to visit. We have had to put a time on the stay so that customers don’t abuse the system. If visitors stay for up to 4 hours it is £10 per person and if visitors stay for up to 8 hours it is £20 per person. The facilities we have are quality, well looked after and if parking, staying for a bit, using the facilities and enjoying Eden then there is a cost to this.

The 3 people all came in different cars just to be clear too. We didn’t charge you for one of the days either. We know that cars were coming and going on the Thursday as well as the Friday. We charged for one of those days.

We are actually sad about the situation but feel justified and relieved that you wouldn’t come back. We never want customers staying and disregarding our site rules.

We haven’t mentioned the fact that we actually need to know who is present on our site as a matter of health and safety. All customers have a note of our out of hours numbers to contact us when reception is closed.

We also, if we were made aware of the visitors, would have asked the cars to be parked elsewhere.

With regret…