Eden Leisure Village

A aimé Spacious well thought out pitches across the site with fantastic views. The site and facilities as a whole are absolutely spot on. Well maintained, organised and spotless.
We booked for one night and ended up coming back again the flowing night after traveling as it was so good.
Good communication from owners well in advance to arriving with evrythjng that we needed. We will be back

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A aimé Really good scenery and facilities, well looked after. Was a really good relaxing weekend with a good big walks for the dogs

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Réponse du gestionnaire : Thank you so much for doing this review. We really appreciate you taking time to help us. Our on-site team are available daily from 9am to 5pm and love to welcome guests, showing you the facilities and being on hand to help. With you arriving later, you may not have crossed paths with the tam this time.

We would love you to come back again, if you arrive before 5pm, we would be delighted to welcome you. Thank you again for staying with us. It means a lot.

A aimé Simply one of the best :-)

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Réponse du gestionnaire : Really appreciate your review. When we read this we can't help but sing Tina Tuner. :) Thank you for taking the time.

A aimé The view

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Réponse du gestionnaire : We were surpised to read this review and the scores given in this review, as they do not align with the level of service and assistance provided during your stay.

In relation to customer service, we were happy to assist on several occasions, inclduing washing and drying laundry, thawing out frozen pipes with the extreme weather and helping with photocopying.

The washing and drying was quoted £20 for 2 loads for 2 x wash and 2 x dry. You asked us to just wash them for the £10, which we did but then as a gesture of goodwill we did the full service and dry them and fold them neatly for you too. You were so thrilled that we did this you asked was it ok if you gave a hug to thank us.

Cleanliness is something we take seriously. Shared toilet and shower facilities are checked regularly, and the wider site is checked daily, including throughout the holiday period. A cleanliness score of 1 does not reflect the standards or condition of the site we maintain here at Eden.

With regards to the photocopying; when asked about the cost for a single sheet, we ultimately provided this free of charge due to card payment minimums.

We don't understand why you didn't raise these concerns when you were on site and waited until now.

Wifi is accessible from the main building and shared areas. Due to our rural location, it does not extend fully to the pitches.

In terms of value for money, our pricing was increased for the first time in several years (after you stayed) to reflect on rising operational costs. We believe our rates remain fair and competitive for the location, facilities and level of service provided.

We welcome constructive feedback, but we are shocked that the scores given do not reflect your stay or the experiece offered at our site.

It is with regret that we write this but feel it was important to explain where we are coming from.

A aimé The pitches were a good size and well spaced out . The view was fantastic All facilities were spotless . There is also a great wee swing park for the kids aswell as loads of walks . Reception staff were lovely .

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Réponse du gestionnaire : Thank you for a fab review. We are so thrilled you gave us a 10. This really encourages us and apprecaite you took time to do this for us.

A aimé Lovely site spotless showers would definitely go back

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Réponse du gestionnaire : So good! We appreciate you doing this.

A aimé We just spent a 5 days here over new year, in our caravan. We had travelled from South Wales and were visiting Scotland for a few days, doing some sightseeing.

On the day of our arrival we had a text in the morning with all the info for our pitch, the best way to get to the site (and avoid a low bridge with some sharp bends) and a map of the site. This was very helpful. The pitches were all level, very clean and the site in general is lovely. Being December in Scotland, it was freezing so we had some issues with the water but the staff were very helpful with getting things sorted for us quickly. We expected these issues so it wasn’t a problem.

Janet and the other staff are friendly and helpful, the facilities are immaculate and the site is amazing. We had a gift for New Year’s too, great touch. Highly recommended for anyone visiting the area or like us, using it as a base to explore Glasgow (25 minutes away) or Edinburgh (45/60 minutes away). We will definitely be retuning later in the year.

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Réponse du gestionnaire : Amazing! Thank you so much for your review and kind words.

A aimé Fantastic facilities, good hosts, well located.

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you for your review apprecaite it.

A aimé Nice quiet campsite

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Réponse du gestionnaire : Thank you.

A aimé The view from pitch 9 was lovely & toilet/ shower facilities were really good & very clean.
The area with the glamping pods on & lodges was very pretty and well looked after

N'a pas aimé The upper touring pitches were very tired, not in keeping with the smart glamping area at all.
The only toilet emptying & grey waste disposal was located on the lower pitch area, unfortunately this was on the opposite end of the site, which was a long long way to walk with full toilet/grey water. We took ours in the car!!!
However the lower pitches had no view at all, it looked like a caravan parking area of a service station.
Our pitch was half covered in deep rainwater when we arrived as it had been raining. This meant that we had to wind our legs down while stood in a very deep puddle. Suggest drainage improvements.
Looks like a lot of money has been spent on glamping pods and pretty huts, but the touring pitches and area need to be a lot better for me to want to return here

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Réponse du gestionnaire : We are sorry to read your comments, especially given that you mentioned the views, clean facilities and well-kept area. Unfortunately, the heavy rain during your visit did cause some temporary surface water wheich we work hard to manage sometimes it is difficult in extreme weather.

Our touring pitches are set apart from the glamping area to give guests different styles of stay. We continue to make improvements to drainage and landscaping as part of our regular maintenance.

WiFi coverage in rural areas can be challenging. We have recently installed fibre at our main building and awaiting the network to be split for customers to be able to use. I am afraid, at the moment the signal, won't be able to stretch to the pitches.

Most sites say they offer wifi but it is commonly at the main reception and facilities, very few actually manage to give strong full site coverage especially in rural wooded areas.

To wire wifi fully for whole site usage is very costly and would not be sustainable for us to provide this.

With Regret