Sandford Holiday Park

A aimé Really nice park, mostly flat which is a big plus and has touring options which is also great.

N'a pas aimé Queues for pools

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Réponse du gestionnaire : Hi Lauren,

Thanks for the great review!

We hope to see you again soon. ^SR

A aimé It's a lovely site, clean and well maintained, staff very friendly and helpful. Choice of eating places great and on the whole the food was good. There are laundry facilities there, great, however, there are three washing options available with different costs but only advertised for the eco wash. What we didn't realize Tescos will deliver to the site.

N'a pas aimé The amount of activities that was available had a cost to. Which can become Very expensive for families Very limited free items, to participate in, like swimming, the amount of time available not great especially with the numbers of people wishing to use the pools completely understand the safety aspect, however with the hot weather, instead of closing at 12-14.00 the staff availability should have been reviewed, to allow the pool to remain open. Which would have reduced the queuing time and disappoint for those not able to use the facility, when it closed at 16.00. shame the shower/toilet block near us was closed down, especially as that particular option was chosen due to medical conditions.

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Réponse du gestionnaire : Hi Sharon,

Thank you for taking the time to leave such detailed feedback following your recent stay.

We’re delighted to hear that you enjoyed the site overall and found our staff friendly and helpful.

We truly appreciate your constructive comments. We also appreciate your suggestions surrounding pool opening times during warmer weather and understand the disappointment caused when access was limited due to demand and operational schedules.

We are sorry to hear that the nearby shower and toilet block was closed during your stay. We completely understand how inconvenient this would have been and apologise for the impact this had on your holiday experience.

Thank you again for both your kind comments and helpful suggestions. We’re pleased to hear that, overall, you enjoyed your stay and would consider visiting us again in the future. ^EC

A aimé The evening entertainment is great for children.

N'a pas aimé The site was overpopulated, pitches for caravans where far to small, with far more people using the area than it was designed to accommodate. As a result, the grounds and facilities are showing clear signs of neglect and poor maintenance. Overflowing waste, damaged infrastructure, toilets and shower blocks dirty and lack of regular upkeep have negatively impacted both the appearance and overall experience of the site.

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Réponse du gestionnaire : Hi there,

Thank you for your honest feedback.

Please be assured that your comments will be shared with the relevant team for review.

We hope overall you have been able to enjoy your stay with us and we are able to welcome you back. ^SR

A aimé Lots to do

N'a pas aimé Cold showers

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Réponse du gestionnaire : Hi Scott,

We apologise for any disappointment you may have experienced during your holiday. Your feedback is extremely valuable to us as we continually strive to improve both our products and services.

By sharing your suggestions, you are helping to ensure that your comments are heard by our management team and considered for future improvements. We do hope to have the opportunity to welcome you back to one of our holiday parks in the future and provide you with a more enjoyable experience.

^JC

A aimé Beautiful pitch’s, lots for the children to do all of which (except the pools) are an extra expense. Friendly staff.

N'a pas aimé No hot water in the showers or to wash up. Toilets and showers un-clean one of the toilet blocks had waste coming back up the toilet and covering the floor.
Bins overflowing.
Multiple signs saying “ no e bikes/ scooters” yet no one in-forcing this.

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Réponse du gestionnaire : Hello,

Thank you for taking the time to provide your feedback today.

We understand that you may be disappointed with your experience, and we want to assure you that we take your comments seriously and have shared these with the park directly.

We would love to welcome you back to this or another resort so we can show you just how great a Parkdean holiday can be. ^JC

A aimé I was with my family, pitch was under a tree so had extra shade

N'a pas aimé Everything has gone downhill, been here multiple times. It was dirty in toilets, they were blocked and cold showers. Other people there were partying and singing loudly at 3am, and nothing was done to stop them. Had to book everything, huge queues. Will not be returning

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Réponse du gestionnaire : Hi Matthew,

Thank you for your honest feedback.

We apologise for any disappointment caused during your stay.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

A aimé Site is lovely
Nice lay out

N'a pas aimé Food chippy a rip off food quality very poor worst I’ve ever had !! After the first night load of food we didn’t eat at all after , here , also cost of drinks very high

Swimming pool a complete let down didn’t Evan manage to get in after queuing for 45mins gold to come bck at 2 still qued then told can’t take any more in complete let down

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Réponse du gestionnaire : Hi Nick,
Thank you for taking the time to leave your feedback following your recent stay. We’re pleased to hear you enjoyed the overall layout of the park and found the site lovely.

We’re very sorry to hear that several aspects of your visit did not meet expectations. We appreciate your honest comments regarding the food quality, drink pricing, and your experience with the swimming pool facilities. We understand how disappointing it must have been to queue for a long period and still be unable to access the pool, especially during a family break.

Your additional feedback regarding session management, maintenance of the roads and pitches, and the condition of some areas around the park has also been noted and will be shared with the relevant teams for review. Guest feedback is extremely important in helping us identify where improvements are needed.

Thank you again for your comments, and we do hope you may consider staying with us again in the future. ^EC

A aimé The showers were good, the chicken take away was good value and the arcade was good

N'a pas aimé The outside pool wasn’t open all day, and when it was you couldn’t get in as everyone wanted to use it, the fish and chip takeaway was a rip off for 3 cod and 3 half a dozen chips came to £45.00 their portions were terrible!
There were big rats running around the touring area!
It was too busy, With a lot of parents letting their very young kids just run riot, looked like out of sight out of mind, even while moving of the site the kids were running in the way, didn’t see any security anywhere

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Réponse du gestionnaire : Hi Gill,

We always strive to provide our guests with a positive experience, so we are genuinely disappointed to hear that we did not meet your expectations on this occasion.

Please be assured that your comments will be shared with the park team and carefully reviewed so that any necessary improvements can be made as quickly as possible. Guest satisfaction is extremely important to us, and we are very sorry that your experience fell below the standard we aim to deliver.

We do hope this will not discourage you from visiting us again in the future, as we are confident we could provide you with a much more enjoyable stay next time.

^JC

A aimé When we left

N'a pas aimé Children running through the pitches all the time knocking all the guide wires, werent able to take our children swimming the whole time we were there, also had a rat come to the back of our tent

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Réponse du gestionnaire : Hi Annelie,

We're sorry to hear that you're disappointed with your experience.

We would really appreciate it if you could provide us with more details about your feedback so that we can understand how to improve. Please feel free to reach out to us. Thank you! ^JC

A aimé A great welcome from all the staff. Great sized pitch, loved the fact there was hedges either side. Wonderful park, had great fun playing crazy golf & the 2p machines in the amusement arcade. The showers & toilets were spotlessly clean no matter what time you use them. Plenty of hot water. Good food at the on site restaurant.

N'a pas aimé A hedge along the rear of the pitch would be better. We didnt like the "vacate the pitch by 10am" why so early especially as the next person cant arrive until 2pm.

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Réponse du gestionnaire : Hi Deborah,

Thank you for taking the time to share such lovely feedback. We’re delighted to hear you received a great welcome from the team and enjoyed your pitch, the facilities, and the entertainment on park. It’s especially nice to know you found the showers and toilets consistently clean and that you had fun making the most of the activities and restaurant.

We also appreciate your comments regarding the hedge on the pitch and the 10am departure time. Feedback like this is really helpful and will be shared with the relevant teams as we continually review how we can improve the guest experience.

Thank you again for your kind words, and we hope to welcome you back to Sandford again soon.
^EC