Lady's Mile Holiday Park

A aimé Nice site, kept quite clean. Good shop.

N'a pas aimé Taps and showers. could be a lot cleaner, the taps would go off as soon as you press the tap so washing your hands properly were a pain, showers were very low pressure and were going off shortly after pressed too, same with the wash basins.
Really dislike this on sites and the toilet facility are very important to camping and touring guests. outdoor seating could be better covered, the facility was there but when raining you had to find staff to ask them to put the cover over which seems silly, staff should be on the ball with this.

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Réponse du gestionnaire : Thank you for taking the time to leave us your feedback Richard. 😊

We’re pleased to hear that you enjoyed the park, found it well maintained overall and were happy with our on-site shop.

We appreciate your comments regarding the taps, showers and wash basins. We understand how important good-quality washing facilities are to our touring and camping guests, and your feedback regarding the push-button timings, water pressure and cleanliness has been acknowledged.

Thank you also for your comments regarding the covered outdoor seating. We appreciate your point that this could be managed proactively when the weather changes.

It’s great to see that you would still recommend us and visit again, and we hope to welcome you back to Lady’s Mile in the future. 💙

A aimé The playground is okay.

N'a pas aimé We stayed at Lady’s Mile Holiday Park from Friday to Sunday over the bank holiday weekend, and unfortunately our experience was very disappointing.

On Friday night, from around 10pm, there were extremely loud arguments and fighting between different families on the campsite. It went on for hours and we barely managed to sleep. We hoped it was just a one-off, but Saturday night was even worse. There was more fighting between campers, this time becoming much more aggressive and violent, and the noise continued until around 2am.

What concerned us most was that there seemed to be no intervention or control from management. It honestly felt as though there were no proper nighttime rules being enforced. We were camping with children and did not feel safe or comfortable staying there.

The toilet and shower facilities were also very disappointing. They were dirty and did not feel properly cleaned or sanitised — it seemed as though they had simply been rinsed with water.
We had paid around £240 for three nights, but because of how uncomfortable and unsafe we felt, we decided to leave on Sunday morning instead of staying until Monday.

For that price, especially on a bank holiday weekend, we expected a much better standard of cleanliness, security and management. Unfortunately, based on our experience, it was not worth the money and we would not return

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Réponse du gestionnaire : Thank you for taking the time to share your feedback Maureen. We’re very sorry to hear that your Bank Holiday stay did not meet your expectations.

We are particularly concerned to hear about the behaviour and noise you describe. We expect all guests to behave respectfully and observe our nighttime rules, and our security team are available to respond to incidents reported during the night. We would always encourage guests to contact the team at the time so that concerns can be investigated and dealt with appropriately.

We’re also disappointed to hear your comments regarding the toilet and shower facilities. Our facilities are cleaned regularly throughout the day, and any issues brought to our attention can be addressed by our housekeeping team.

Bank Holiday weekends are amongst our busiest periods and our prices reflect the demand at these peak times, along with the facilities and entertainment available across the park. However, we appreciate that the experience you have described was not what you expected from your stay.

We’re sorry that you chose to leave a day early and would not be recommending us or visiting again.

Thank you again for your feedback.

A aimé Everything. Clean staff were very friendly

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Réponse du gestionnaire : Thank you for your lovely review! 😊

We’re delighted to hear that you enjoyed everything about your stay, found the park clean and our team friendly and welcoming.

It’s wonderful to see that you would recommend us and visit again. We look forward to welcoming you back to Lady’s Mile for another enjoyable stay! 💙.

A aimé Excellent overall

N'a pas aimé Paying £200 more than the next tent family if the same 2adults 2children

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Réponse du gestionnaire : Thank you for taking the time to leave us a review Elaine. 😊

We’re delighted to hear that you found your stay excellent overall and that you would recommend us and visit again.

We appreciate your comments regarding the difference in price compared with another family. Our prices can vary depending on a number of factors, including when the booking was made, dates of stay, pitch type and any offers available at the time of booking, so two similar bookings will very rarely be the same price.

Thank you again for your feedback, and we hope to welcome you back to Lady’s Mile soon. 💙

A aimé Very disappointing and definitely not worth the price. We paid over £230 for three nights during the bank holiday. The campsite was overcrowded, the facilities were old, and the swimming pool was tiny.

The pitches were very steep and uneven, making it difficult to pitch our tent properly or even place our tables on a level surface. It was also very noisy at night, with people shouting and arguing and groups of teenagers gathering around the site. Some were messing around in the toilets and trying to scare people, which made us feel uncomfortable.

Far too expensive for the quality and experience. We wouldn’t stay again.

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Réponse du gestionnaire : Thank you for taking the time to share your feedback Sze.

We’re sorry to hear that your stay did not meet your expectations. Your booking was for four people over three nights making it just over £19 per person per night for the Bank Holiday weekend, which is naturally one of our busiest periods of the year.

We’re concerned to hear about the noise and behaviour you experienced, particularly around the toilet facilities. We do ask all guests to respect others, and our security team are available to deal with any disruptive behaviour when it is reported to us.

Lady’s Mile has both an indoor and outdoor swimming pool, and we believe both pools are adequately sized for the park and provide an enjoyable facility for our guests. Naturally, during peak periods such as Bank Holiday weekends, these facilities can be particularly popular.

Our grass pitches vary across the park, with some areas flatter than others, and guests are able to choose their preferred available pitch on arrival.

We appreciate your feedback and are disappointed to hear that, despite indicating you would recommend us and visit again, your comments suggest you would not return.

A aimé The site was clean with good facilities and spaces pitch sizes

N'a pas aimé Some off the people on site, camping! Swearing and threatening to hot Thier children if they didn't shut up. Also another incident where some young girls were reporting an indecent where they wanted security to which there was none they were told as they believed a young child was getting beaten, to which the receptionist said we are aware and the boy has done something really bad and the girls reporting it was like no it's not ok as we can here screaming, thudding and Simon's getting really hurt so then another receptionist said it's one of our season holders so maybe we should call the police- never seen police arrive.

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback.

We’re pleased to hear that you found the park clean, with good facilities and spacious pitches.

We are, however, concerned by the incidents you have described. We take the safety and welfare of everyone on our park very seriously, and any concerns regarding the wellbeing of a child are treated appropriately and in accordance with our procedures. Due to the sensitive nature of such matters, we are unable to discuss individual circumstances or any actions taken in a public response.

We’re sorry that the behaviour of some other guests affected your experience, as this is certainly not the environment we want for those staying with us.

Thank you for bringing your concerns to our attention.

A aimé We liked the variety of pitches available and being allowed to choose ourselves where we wanted to pitch our tent (some locations quieter than others)
The close proximity to the beach, enabling us to walk there and back.
The friendliness and helpfulness of the staff.

N'a pas aimé Some areas visible to visitors were very untidy.
There was no security at all to the site near the top of the dog exercising area (able to walk straight on!)

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Réponse du gestionnaire : Thank you for taking the time to leave us your feedback. 😊

We’re pleased you enjoyed the choice and freedom of selecting your own pitch, our location within walking distance of the beach, and especially the friendliness and helpfulness of our team.

We appreciate and acknowledge your comments regarding the appearance of some areas of the park and your concerns about access near the dog exercise area.

It’s lovely to see that you would recommend us and visit again, and we look forward to welcoming you back to Lady’s Mile. 💙

A aimé Outdoor pool, good size super pitches with privacy.

N'a pas aimé Showers poor due to not staying on for longer than 5 seconds and not powerful.
Not ideal with young children.

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Réponse du gestionnaire : Thank you for taking the time to leave us a review Charlotte. 😊

We’re pleased to hear you enjoyed our outdoor pool and the size and privacy of our fully serviced super pitches.

We appreciate your feedback regarding the showers, particularly the push-button timing and water pressure. We understand how this can be frustrating, especially when showering young children, and your comments will be passed on to the relevant team.

It’s lovely to see that you would recommend us and visit again, and we look forward to welcoming you back to Lady’s Mile in the future. 💙

A aimé This is a large centre with lots of nearby activities for families.

N'a pas aimé Some of the onsite facilities like the bicycle jumps was unavailable and that was one of the selling points why I booked this centre.

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Réponse du gestionnaire : Thank you for taking the time to leave us a review Calvin. 😊

We’re pleased you enjoyed our location and the variety of activities available for families.

We’re sorry that the pump track was unavailable during your stay, especially as this was one of the reasons you chose to book with us. Unfortunately, it had to be temporarily closed for essential maintenance to the equipment to ensure it remained safe and compliant with health and safety requirements. We appreciate how disappointing this must have been.

Thank you for recommending us, and we hope to welcome you back to Lady’s Mile again in the future. 💙

A aimé Cleaned, spacious pitches, helpful staff, great entertainment and activities. Local to a lot of attractions and centre point for different days out.

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Réponse du gestionnaire : Thank you for your lovely review Amy! 😊

We’re so pleased you enjoyed our spacious pitches, clean facilities, entertainment and activities, and that our team were helpful during your stay. It’s also great to hear you made the most of our location for exploring the local area and enjoying some days out.

Thank you for recommending us, and we look forward to welcoming you back to Lady’s Mile again soon! 💙