Care Ashore Campsite

A aimé Our 3rd visit here and just love it, nice sized plots, quiet and peaceful yet short driving distance to many places, grounds beautiful but most of all the people are all so very friendly, booked to return

N'a pas aimé Toilets and showers need updating but wouldn’t stop me returning and rarely get WiFi in your van

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Réponse du gestionnaire : Thank you for your lovely review and for choosing to stay with us for a third visit.

We're delighted to hear that you enjoy the spacious pitches, peaceful surroundings and beautiful grounds. What means the most to us, however, is your comment about the friendliness of the people here. Creating a warm and welcoming atmosphere is something we take great pride in, so it's wonderful to know that this keeps bringing you back. We're also thrilled that you've already booked your next stay!

Thank you for your constructive feedback regarding the toilet and shower facilities and the WiFi. We appreciate these comments and will consider them as we continue to improve the campsite experience for our guests.

We look forward to welcoming you back to Care Ashore very soon.

Best wishes from the Care Ashore Team

A aimé Excellent site, beautiful setting, good facilities. Our stay was only marred by the presence of a number of travellers who, although polite, did not monitor their children. Unfortunately there was also a power cut on the morning we left and no not water for washing up. However, this wouldn’t have stopped us staying an extra night if there had been a pitch available, and won’t stop us staying again in the future.

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Réponse du gestionnaire : Thank you for your lovely review. We're delighted to hear that you enjoyed the site, its setting and facilities, and that you would consider staying with us again.

We're sorry that your stay was affected by the behaviour of a group of guests and appreciate your understanding of what was an unusual situation for the campsite. Please be assured that once the booking had ended and the group refused to leave, we took the necessary steps to resolve the matter as quickly as we legally could.

We'd also like to apologise for the power outage on the morning of your departure. Unfortunately, this was beyond our control, but we appreciate the inconvenience it caused.

Thank you again for your feedback and support. We look forward to welcoming you back to Care Ashore in the future.

Best wishes from the Care Ashore Team

A aimé Scenery great, pitches good, Ladies washrooms ok

N'a pas aimé Mens washroom a bit grim. .

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Réponse du gestionnaire : Thank you for your review and for taking the time to provide feedback.

We're pleased to hear that you enjoyed the scenery and found the pitches to be of a good standard. We also appreciate your comments regarding the washroom facilities.

We're sorry to hear that the men's washroom did not meet your expectations during your stay. Our team works hard to maintain the facilities, and your feedback will be shared with them as we continue to look for ways to improve the guest experience.

Thank you again for your comments, and we hope to welcome you back to Care Ashore in the future.

Best wishes from the Care Ashore Team

A aimé Location, beautiful scenery, friendly staff

N'a pas aimé noise from aircraft (can't be helped when close to Gatwick!)

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Réponse du gestionnaire : Thank you for your review.

We're delighted to hear that you enjoyed the beautiful scenery, peaceful location and friendly welcome from our team. We’re fortunate to be surrounded by wonderful countryside, and it's always lovely to know our guests have appreciated it.

We completely understand your comment regarding the aircraft noise. While our proximity to Gatwick can occasionally mean planes overhead, we're pleased that this didn't detract from your overall enjoyment of the site.

Thank you for taking the time to share your feedback, and we hope to welcome you back to Care Ashore again soon.

Best wishes from the Care Ashore Team

A aimé We have been coming to this site for 17+years, we have seen some changes over the years but all good. We love the atmosphere and friendliness of staff and residents. Normally very clean facilities.

N'a pas aimé There were 4 vans of travelers who arrived on our second night and completely ruined our stay. The kids ran wild, no respect. The men were driving in and out all day and evening and the women did not discipline the kids. On one occasion we came back to discover they had been in our awning, luckily we did put our things in our caravan but they still got some awning poles and also the front of our caravan where Jockey wheel is the surround was cracked. Obviously we couldn't say any thing as we had no proof and did not want confrontation. We also witnessed the kids and dogs who were off leads running around in Glamping field and climbing into the cow field. Going into other people's awnings and taking things and on one occasion one of the kids took a knife to a tent and made a hole when the owner asked them about it they denied it of course. We left today and the enforcement officers were there. Shame they were not dealt with sooner because it just spoilt our stay you felt you couldn't go out in case they touched and damaged our vans etc. and it has put us off coming back. We pay good money to stay and our week was not a pleasant one. I felt sorry for the staff that had to clean the toilets as these were disgusting after the travelers used them. They also used the camping field as a toilet. I was pleased to leave and I've never felt like that before.

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Réponse du gestionnaire : Thank you for your review and for your loyalty to the campsite over the past 17 years. We're delighted to hear that you continue to value the atmosphere of the site, our staff and residents.

We are very sorry that your stay was affected by the behaviour of a group of guests. We appreciate how unsettling this was for you and other campers.

The group in question had made a legitimate booking and were initially on site lawfully. When they failed to leave at the end of their stay, we immediately began the appropriate legal process. Unfortunately, we were unable to remove them ourselves and were required to follow the correct procedures. As soon as we were legally able to do so, enforcement agents attended, and the group was removed from the site.

While this was an unusual situation, please be assured that we dealt with it as quickly and efficiently as possible and remained focused on the safety and wellbeing of our guests throughout.

We are sorry that this incident overshadowed your visit and hope that you will consider returning in the future so that we can provide the experience you have enjoyed with us for so many years.

Best wishes from the Care Ashore Team

A aimé Lovely calm site , beautiful grounds and very reasonably priced.

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Réponse du gestionnaire : Thank you for your review.

We're delighted to hear that you enjoyed the peaceful atmosphere, beautiful grounds and value for money that Care Ashore offers. Providing a relaxed setting where guests can unwind and enjoy the countryside is exactly what we aim for.

Thank you for taking the time to share your feedback. We hope to welcome you back to Care Ashore again soon.

Best wishes from the Care Ashore Team

A aimé Very relaxed campsite, social club was good with friendly residents.
Shower room was ok with space to get dressed.
Shower shacks were fun, although only one had hot water.
Fellow campers were also great company.

N'a pas aimé The private road past the hard standing pitches was quite busy and at times noisy.

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Réponse du gestionnaire : Thank you for your review. We're delighted to hear that you enjoyed the relaxed atmosphere of the campsite, the social club and the friendly company of both our residents and fellow campers.

It's also great to know that you found the shower facilities spacious and enjoyed our unique shower shacks. We apologise that not all of the shower shacks had hot water during your stay and will ensure this is checked by our team.

We appreciate your comments regarding the road traffic near the hardstanding pitches. While the road provides access for residents and visitors to the Estate, we understand that it can occasionally be busier than guests might expect.

Thank you again for your feedback and for choosing to stay with us. We hope to welcome you back to Care Ashore soon.

Best wishes from the Care Ashore Team

A aimé Very nice calm atmosphere and beautiful countryside. I really enjoyed the bar in the evening.

N'a pas aimé Not much to dislike!

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Réponse du gestionnaire : Thank you for your review.

We're delighted to hear that you enjoyed the peaceful atmosphere, beautiful countryside surroundings and our clubhouse bar. Creating a relaxed and welcoming environment for our guests is something we take great pride in, so it's wonderful to know that you had an enjoyable stay.

Thank you for taking the time to share your feedback. We hope to welcome you back to Care Ashore again soon.

Best wishes from the Care Ashore Team

A aimé On line check in was easy to do . There was a shop in the care home that sold a small amount of essentials they also had a bar that the campers could use which my husband went to to watch the football .the facilities were clean and well maintained.

N'a pas aimé Pitch allocation when booking in but when we arrived someone was on our allocated pitch and no-one was answering the phone number we was given as it was a weekend we didn't want to just pitch up in any pitch incase it was allocated to someone else but when we spoke to other campers they said you could pitch in any pitch. It would be helpful if that was in the email . That was the only problem we had and it would not stop us from camping there again .

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Réponse du gestionnaire : Thank you for your review and for taking the time to share your feedback.

We're pleased to hear that you found the online check-in process straightforward and enjoyed the facilities on site, including the shop, clubhouse bar and well-maintained amenities.

We're sorry for the confusion regarding your pitch on arrival. As our camping field operates on a first-come, first-served basis, we do not allocate specific pitches. We appreciate your feedback and will review our arrival information to see how we can make this clearer for future guests, particularly those arriving outside office hours.

We're glad this was only a minor issue and that it wouldn't prevent you from staying with us again. We look forward to welcoming you back to Care Ashore in the future.

Best wishes from the Care Ashore Team

A aimé Surrounding areas
Good pitches

N'a pas aimé Only one shower (shack) worked cold water

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Réponse du gestionnaire : Thank you for taking the time to leave us a review.

We're pleased to hear that you enjoyed the surrounding area and found the pitches to be good during your stay.

We're sorry that only one of the shower shacks had hot water available while you were with us. The shower shacks are gas-powered, and unfortunately the gas bottle supplying one of the units ran out unexpectedly. This has now been replaced, and the shower is back in full working order.

Thank you for bringing this to our attention and for your understanding. We appreciate your feedback and hope to welcome you back to Care Ashore Campsite in the future.

Best Wishes
The Springbok Estates Team