Pine Cones Caravan and Camping

A aimé It's my favourite site as go a few times a year. It is family owned and all the staff are friendly and helpful. Bens bar is great for a few drinks as busy most evening with families and dog walkers. They do food some evenings which is good. The toilet/showers are lovely as they are separate units and very clean. They maintain the site to a high standard and impose strict quiet hours which is lovely. All in all to me the best site. The Wifi is amazing and good signal also.

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Réponse du gestionnaire : Thank you so much for such a wonderful 10/10 review. Hearing that Pinecones is your favourite site and that you choose to visit us several times each year really does mean a great deal to our whole team.

As a family-run campsite, we're particularly pleased that you always find our staff friendly and helpful. It's also lovely to hear how much you enjoy Ben's Bar, the food evenings, our private shower and toilet facilities, and the Wi-Fi.

We're especially pleased you appreciate our quiet hours. We know how important a peaceful evening is when you're camping, which is why we work hard to ensure the rules are respected for everyone's enjoyment.

To describe Pinecones as "the best site" is a fantastic compliment. Thank you for your continued support and loyalty, and we look forward to welcoming you back many more times
Martin

A aimé It was clean a nice pitch for a base need stay longer so can do some of the walks from site

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A aimé Showers nice,could do with a mop rather than a squeegee.Staff very friendly and helpful

N'a pas aimé Road noise,dangerous road to cross with bikes.pitches need new surface added.collapsing deck area being dismantled and noisy digger.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your review. We're pleased you found our private shower facilities nice and our team friendly and helpful. We are, however, disappointed with the 4/10 score and would like to clarify several of the points raised.

Our pitches were fully re-turfed last winter, and the hardstandings were refreshed with new stone where required. Unfortunately, following five heatwaves and an exceptionally dry summer, the grass is now understandably very brown and the ground extremely dry. This is not an indication that the pitches have not been maintained.

Regarding road noise, our address is A149 Bypass, Dersingham, we feel our location close to the A149 is made clear before booking. We would always recommend appropriate care when crossing any main road, particularly with bicycles.

We would also like to correct the assumption that there was a "collapsing deck area". The decking had not collapsed. It was actually being moved and fitted to a recently sited static caravan which has been sold and is awaiting its new owner next week.

Pinecones is a 12-month site, which is also clearly advertised. We undertake the vast majority of our development and major maintenance work during the winter, but occasionally minor works are unavoidable during the summer. The digger mentioned was used for very short periods to move the decking and was switched off for the vast majority of the time.

We appreciate the suggestion regarding a mop. However, we provide squeegees in the bathrooms as they allow guests to remove residual shower water without introducing cleaning chemicals or shared mop water into individual facilities.

Our team and tradespeople work extremely hard to make Pinecones an enjoyable place to stay, and a 4/10 review can be very demoralising, particularly where some of the criticism is based on assumptions about what was taking place.

It's a shame these concerns weren't mentioned to us during your stay, as we would have been very happy to explain or address them at the time. As the review was also left anonymously, we're unable to contact you directly to discuss your concerns.

We always welcome constructive feedback and will continue working hard to provide the high standards our guests expect.
Pinecones

A aimé Friendly staff on site

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you so much for your fantastic 10/10 review. We're delighted to hear that you found our team friendly and welcoming during your stay.

Our staff work hard to make sure every guest feels at home from the moment they arrive, so your kind comments will mean a great deal to everyone.

It's especially lovely to see that there was nothing you disliked. Thank you for choosing Pinecones, and we hope to welcome you back again soon
Martin

A aimé We like everything

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you so much for your fantastic 10/10 review. It's wonderful to hear that you liked everything about your stay and that there was absolutely nothing you disliked!

That's exactly the experience we hope to provide for every guest, and your comments mean a great deal to the whole team.

Thank you for choosing Pinecones, and we look forward to welcoming you back for another great stay very soon
Martin

A aimé Loved our pitch and site was lovely, tidy and friendly, took our grandson for 3 nights, had a car so could travel to do things.
Staff amazing, very helpful, showers lovely but didn't try the bar area, booked again to go next month

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you so much for your fantastic 10/10 review. We're delighted that you and your grandson had such an enjoyable three-night stay with us and that you loved your pitch and found the site tidy, friendly and welcoming.

It's particularly lovely to hear your comments about our team and our private shower facilities. We'll be sure to pass your kind words on to everyone.

The biggest compliment for us is that you've already booked to come back next month! Hopefully you'll get the chance to visit Ben's Bar during your next stay too.

Thank you again, and we look forward to welcoming you both back to Pinecones very soon
Martin

A aimé Clean showers
Allowed onsite before stated time

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your lovely review. We're delighted to hear you found our private shower facilities clean and well maintained.

We're also pleased that we were able to accommodate your early arrival. Whenever a pitch is ready and circumstances allow, we're always happy to be flexible and get our guests settled in a little earlier.

Thank you for choosing Pinecones, and we hope to welcome you back again soon!
Martin

A aimé Beautiful campsite, great facilities and lovely staff, great place to stay, definitely will go back again

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you so much for your fantastic 10/10 review. We're delighted to hear that you enjoyed your stay and found Pinecones to be a beautiful campsite with great facilities and a lovely, welcoming team.

It's always wonderful to hear that guests have enjoyed their time with us, and the fact that you definitely plan to return is the best compliment we could receive.

Thank you again for your kind comments. We look forward to welcoming you back to Pinecones for another great stay soon
Martin

A aimé It was absolutely beautiful

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Réponse du gestionnaire : Thank you so much for your fantastic 10/10 review. We're delighted to hear that you found Pinecones absolutely beautiful and hope you had a relaxing and enjoyable stay with us.

Thank you for choosing Pinecones and for taking the time to leave such a lovely comment. We really appreciate it and look forward to welcoming you back again soon
Martin

A aimé Great location for exploring, easy to get to,Polite and very welcoming staff all week, big wide pitches with perfect free wifi. Bens bar was perfect with good prices. We were apprehensive about the shower blocks and electric app before we arrived due to other reviews but they were perfect! We will be back for NYE

N'a pas aimé Only slight niggle is the far end road of pitches is narrow making it tricky for twin axle caravans getting in and out of pitches. We had to go the wrong way around to get out as we had no motor mover. But this won’t stop us from coming back.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you so much for your fantastic 10/10 review. We're delighted you had such an enjoyable stay and appreciated our location, spacious pitches, free Wi-Fi, friendly team and Ben's Bar.

We're particularly pleased to hear that both our private shower facilities and the electricity system exceeded your expectations. It's always good to hear first-hand feedback from guests who have used them and found everything straightforward.

Thank you also for mentioning the access at the far end of the site. We appreciate that manoeuvring a larger twin-axle caravan without a motor mover can be more challenging. We will take a look at the corner you mentioned to see whether there is anything practical we can do to make it a little less tight and improve access.

Most importantly, it's wonderful to hear that you'll be returning for New Year's Eve. Thank you for choosing Pinecones, and we look forward to welcoming you back
Martin