Pine Cones Caravan and Camping

A aimé Showers. Bar (the one evening it was open.)

N'a pas aimé I booked a grass pitch for a tent. The pitch had a flat area. But this area had been top dressed with chippings that you would usually see being used to resurface roads! To say this ruined my stay is an understatement. Moving about in my tent was most uncomfortable on my knees. Trying to sleep equally uncomfortable. Other grass pitches were also top dressed in this way. Finally this site is next to a somewhat noisy road.

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Réponse du gestionnaire : Thank you for taking the time to leave your review. We are very sorry to hear that your pitch was not up to our usual standard, and we sincerely apologise that this had such a negative impact on your stay.

We do kindly ask guests that, if they are unhappy with their pitch for any reason, they come up to reception and let us know. We will always do our very best to help, whether that means finding an alternative pitch that you would prefer or looking at another solution to make your stay more comfortable. We are here to help, and we would have been very happy to discuss this with you during your stay.

Regarding the road noise, this is something we are aware of. We have recently planted a further 100 conifers to help reduce the impact, although being conveniently located close to the bypass does mean that some road noise is unfortunately unavoidable.

We’re pleased to hear you enjoyed the showers and bar, and we really appreciate your feedback as it helps us continue to improve.

We are glad that you generally like Pinecones including the showers and bar.

Thank you for your review!

A aimé Water point near, easy to use electric hook up, good showers, nice looking bat(didn't use), like the different benches, shelters on each pitch. Great walks and information from reception.

N'a pas aimé Unfortunately, road noise, but only during the day, a little challenging getting across the bypass. Maybe a little more lighting around the shower block, I know there are signs saying use a torch, but it would help a little.

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Réponse du gestionnaire : Thank you for leaving a review and we look forward to hopefully welcoming you again soon. Thank you for the lighting suggestion!

A aimé Lovely site in a good location quite and very clean lovely little bar and takeaway too definitely recommended

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you very much for your lovely review. We do really love hearing about your stay- lovely photo too!!

A aimé Great area and good walks

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Réponse du gestionnaire : Thank you so much for your review- we are delighted to hear that you love the area and made great use of the fantastic walks too!

A aimé Wow , what a place . Loved the set up with the covered seating areaand piped music in the toilet shower . The staff also were amazing. Thank you we had a lovely break.

N'a pas aimé Traffic noise from the bypass.

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Réponse du gestionnaire : Thank you so much for the review- and we have to say the photos have made us chuckle!! Thank you for choosing us to stay with and we look forward to seeing you again soon.

A aimé We had a lovely stay at Pinecones. The toilets were very clean and the cleaner was always friendly and welcoming. The pitches are spacious, well maintained, and having water and electric right by the pitch was really convenient.
It’s also in a great central location for visiting King’s Lynn, Sandringham and Hunstanton, with some lovely walks around the village too.
A peaceful, well-kept site in a really handy location. We would happily stay again

N'a pas aimé The road noise didn’t really bother us, although a few more lights along the path to the toilets in the evening would be helpful. This is only a suggestion rather than a complaint.
The only thing that left a slightly bitter taste was our arrival. My husband was towing our large caravan with his van, so together it was quite a long and difficult combination to manoeuvre. While I went to collect the envelope with our instructions from the box by reception, he stopped briefly on the drive to wait for me.
A lady approached him and told him that he needed to move because he was blocking the entrance. At the time there was no traffic, and there appeared to be plenty of space for other vehicles to get around, so we felt the manner in which this was handled was unnecessary. She did not introduce herself or explain her role, so my husband assumed she was either an employee or perhaps the owner.
When I later asked whether I needed to speak to her, I received a rather unfriendly response and was told quite abruptly that if we had two vehicles, one would have to be parked away from the pitch. We later saw the same lady several times walking her dog past our caravan and believe we also saw her in reception.
It was only a small part of an otherwise very pleasant stay, but unfortunately the interaction made our arrival feel less welcoming than it could have been. A friendly introduction and a little understanding while guests are trying to manoeuvre a large caravan would have made a big difference.

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Réponse du gestionnaire : Thank you so much for your lovely review and for your kind comments about Pinecones, our facilities and the location. We’re really pleased to hear you had an enjoyable stay and would happily return.

We’re sorry that your arrival didn’t feel as welcoming as it should have. We completely understand that manoeuvring a large caravan and tow vehicle can be challenging, and we appreciate your feedback regarding how this was handled. We’ll certainly take this on board with the team.

Thank you also for the helpful suggestion regarding additional lighting along the path to the toilets. We really appreciate your feedback and hope to welcome you back to Pinecones again in the future!

A aimé I'll start with the positives

•Fantastic location for our primary reason for being in the area (Sandringham), very good communication from yourselves, site was nice and clean, the toilet / shower facilities were also spotless. The bar was a nice touch too...along with the picnic huts (though noisy)

N'a pas aimé • I imagine it will come as no surprise to you, as you really cannot miss it, but the road noise was to us, not what we have come to expect for a break away in our van. It was very off putting, even in the very early hours of the morn' it was busy and not conducive to a proper night's sleep, this was the main reason we left a night early as it was a bit too much for us I'm afraid

• The pitch felt some what compact to others we've pitched up on, we also enjoy a bit of privacy something we didn't feel we had on our pitch without us closing blinds etc', perhaps maybe allow the hedges to grow to maybe 5 foot or so....the services provided on the pitch though, were faultless

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback and for highlighting the positives of your stay. We’re really pleased to hear you enjoyed our location, cleanliness, facilities and the convenience of having services directly on your pitch.

We’re sorry to hear that the road noise affected your stay and ultimately led to you leaving a night early. We completely understand that road noise isn’t for everyone. The majority of our guests actually enjoy being close to the road, particularly those towing larger caravans, as it makes the site very easy to access, but we appreciate that for some guests it can be more noticeable than they would like.

Thank you also for your comments regarding the pitch size and privacy. We’ll certainly take this on board, and we’re pleased that the pitch services themselves were faultless.

We really appreciate your honest feedback and hope we might have the opportunity to welcome you back in the future.

A aimé Great Location !! Site very clean, Bens Bar great atmosphere.
Toilet and Shower blocks extremely clean

N'a pas aimé Nothing, we have booked again

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Réponse du gestionnaire : Thank you for your review- and we cannot wait to welcome you back!!

A aimé Clean site with good facilities. Toilet blocks were clean. Nice setting, only 10 mins drive from from Hunstanton. 20 mins cycle to Sandringham.

N'a pas aimé Touring fully serviced pitches are quite small. You have to park your car across the front of your caravan and awning. As there was not much space some people were parking cars on the driveways in front of the pitches. This did not leave room to reverse your caravan into the pitches. Good that I had a motor mover. Had the same problem getting out. There were often queues for the toilet/showers. Not enough when the site is full. One of the toilet lights did not work. Another had a loose shower head that kept dropping down. There were no shelves in the toilets to stand toiletries and the basins were very small so no space. There was quite a lot of road noise.

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Réponse du gestionnaire : Thank you for your review. We're pleased you found Pinecones clean, enjoyed our facilities and setting, and appreciated our location for Hunstanton and cycling to Sandringham.

We would like to clarify a few points raised. We offer a range of pitch sizes, including both smaller and larger fully serviced pitches, so it is important when booking to select the pitch type that best suits the size of your caravan, awning, vehicle and individual requirements.

We have two separate toilet and shower blocks on site. During busy periods there can occasionally be a short wait at the main block, but our second block at the top of the site is generally underused. We have signage specifically advising guests of this and encouraging them to use the quieter facilities.

Regarding storage within the bathrooms, all of our private shower rooms have a corner shelf specifically for toiletries.

We did identify one toilet light that had stopped working and one faulty shower during our regular facility checks. Both issues were dealt with, with the shower repaired the same day. With facilities being used continuously during busy periods, occasional faults can occur, which is why we carry out regular checks and aim to rectify anything we find as quickly as possible.

We appreciate your comments regarding vehicle parking and will continue to ensure guests park within their allocated areas so that the site roadways remain clear for access.

Finally, our location is directly on the A149 Dersingham Bypass and is clearly shown within our address and booking information. We appreciate that individual sensitivity to road noise can vary.

Thank you again for your feedback. We are disappointed that these points resulted in a 5/10 score, but we appreciate the opportunity to clarify them and are pleased you recognised the cleanliness, facilities and location of the site.
Pinecones

A aimé Really nice site, small and compact. Great bar area. Playground for the kids and a walking trail for the dogs. Easy access to the local road network and nearby attractions. Would definitely recommend it and I will definitely book it again

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Réponse du gestionnaire : Thank you so much for your fantastic 10/10 review and recommendation!

We're delighted you enjoyed the layout of Pinecones, Ben's Bar, the children's play area and our woodland dog walk. It's also great to hear you found us a convenient base for getting out and exploring all the nearby attractions.

The best compliment we can receive is hearing that you'll definitely book with us again. Thank you for choosing Pinecones, and we look forward to welcoming you back for another stay
Martin