Willows Park and Marina

A aimé : First impression through the gate was very good. The site was clean and tidy, level pitches and plenty of room. A few directions to choose for walks, one right on the river bank was extremely nice. The kids could play ball games in the camping field which has loads of room as it was empty. Felt very safe. Good park for very young kids. Dogs had to be walked off site although welcome to stay. This did mean there was no mess lying around. Very close to several supermarkets, county park

N'a pas aimé: This review was requested to be posted by the lawn mower man of the site. It is unfortunate it is a negative review. The grass cutting was for around 3-4 hours a day from Wednesday to Friday. I'm sure Tuesday was the same but we arrived late and missed it. My wife asked on the Friday if so much cutting was necessary as it's very noisy, and an automatic response from the man was to leave it in the review and we could go and look for another site. He certainly didn't know how to deal with criticism. It was a civil conversation but not a good initial answer from staff. An explanation and an apology go a very long way when a guest has a genuine problem rather than putting your guard up. Not a place to go if you are looking for piece and quiet on week days. It's a shame because the site is very nice, and in a good location for walks and country park. Going on other negative reviews I'm sure this will be met with the same response, to be ignored and look at all the positives. This is an honest factual review. Unfortunately there will be no repeat business from us. And there appears to be a theme of how negatives are dealt with, maybe a customer service course would be beneficial.

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A aimé : Fantastic caravan park. Lovely walks, facilities are very clean and great. Dog friendly, our dog loves this place, its his favourite caravan park. We have been here 5 times. Dog friendly pub close by with good food. River walks, a nice walk to Godmanchester. Sharon is amazing, a great host, very polite and makes you feel welcome. Thanks Sharon, see you again on the 3rd May.

N'a pas aimé: Nothing. Amazing place.

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Réponse du gestionnaire : Thank you Kathy, lovely to see you both again too! A pleasure to have you back at The Willows again and look forward to seeing you again in a few weeks. I'll try order the sun this time for you... no guarantees though! See you all soon :-)

A aimé : A very secure site which is kept very clean and tidy with very flat pitches. It is very quiet situated next to a beautiful mill and has many local walks. There is an abundance of hot water in the showers and the site manager has been very helpful.

N'a pas aimé: Didn’t use site WiFi due to we would only use it for phones

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Réponse du gestionnaire : Thank you so much for your lovely review, very much appreciated. So pleased you enjoyed your stay with us and hope to welcome you back to The Willows one day.

A aimé : Lovely little site with a very friendly warden, she gave us a warm welcome and very clear directions to our pitch and the services 😀, we unfortunately could only stay one night as we were moving in the next morning.

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Réponse du gestionnaire : Thank you Kevin for your amazing review very much appreciated. Look forward to welcoming you back to The Willows hopefully for longer!

A aimé : We liked the location and area. Close to the town but still nice and quiet. Nice walks.

N'a pas aimé: Advertised as gravel pitches but this was just pitching up on the side of the roadway that goes around the site. Toilet and shower block closed from 10.30-11.30 for cleaning. As we had to leave by 11.00 we were not able to use the facilities before setting off on our journey home. The standard of cleaning in the toilet/shower block was very poor. Cobwebs and grime that has been there for months. Upon arrival you have to phone the site warden who then gives you the barrier code to enter. When we tried there was no answer so tried twice more. Then we were automatically blocked from her phone so was no longer able to contact, so had to use another phone to make contact.

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Réponse du gestionnaire : You arrived before the official check in time and made 8 consecutive phones calls to our number within 5 minutes?? We were 'on the telephone' and I would of thought like most people do you would of pulled over until the correct check in time not arrive and persistently call early? Sadly spam blockers are built into modern phones and if somebody call 8 times after getting an engaged tone and before official check in time...? The facilities are there to be used until 1030am so you welcome to use Until then? Latest check out is 11am but you are allowed to leave earlier!! They have to be cleaned and ready for new arrival (especially if they arrive early!) so when would you suggest we close them? All our other reviews for this weekend toilets are rated 10 out of 10 so think you may be getting mixed up with somewhere else you may of visited.

A aimé : Lovely welcome by the warden. Quiet site . Close to good walks . Hardstanding works well.

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Réponse du gestionnaire : Thank you Sharon so much for the great review, much appreciated. Hope to see you both again very soon at The Willows.

A aimé : Nice walks and pub just on doorstep. Nice site to stay on too

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Réponse du gestionnaire : Thank you Rachel for the review, much appreciated. Hope to welcome you back again soon.

A aimé : Excellent location for overnight stop, facilities and site very clean.

N'a pas aimé: No specific Hardstanding pitches, have to pitch on roadway so not to damage grass. A pathway to facility block from road would be good so not to bring in dirt and cut grass.

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Réponse du gestionnaire : Thank you for the review Andrew. Hope to welcome you back again one day!

A aimé : Beautiful site with great facilities. Amazing pub just a minute walk away. Lovely host. Will visit again.

N'a pas aimé: Nothing

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Réponse du gestionnaire : Thank you so much Claire for the amazing review, very much appreciated. Lovely to welcome you to The Willows and look forward to seeing you again soon hopefully.

A aimé : Absolutely over the moon lovely place clean toilets and showers nice and quiet great walks for the dogs will be returning later in the year

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Réponse du gestionnaire : Thank you Dale so much for your amazing review, much appreciated! So pleased you had a great stay with us and hope to see you both again soon.