Kessingland Beach Holiday Park

Liked The restaurant was really good, lots of offers on.
Maria who does the morning, was super friendly and customer service was excellent.

Disliked However the camping and touring was diabolical.
Flooding on the site where we were.
Showers run cold and after a few seconds, wasn't very clean, very dated.

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From the manager: Hi Angie,

Thank you for taking the time to share your feedback. We are sorry to hear that your holiday did not meet your expectations, as we always want our guests to leave with happy memories of their stay.

We appreciate you bringing your concerns to our attention, and your comments will be shared with the relevant teams as part of our ongoing efforts to improve the experience we provide. ^JC

Liked nothing

Disliked we arrived at reception spoke to a lady at the desk about my medical needs
very unhelpful when i said i needed to be near toillets she said you will see them when you go to your pitch when we got to our pitch it was wet and along way from toilets deciided to go and get fish and chips from chip shop on site ask for fish and chips and scampie and chips the fish was the size of palm of your hand charged £30.00 RIP off drove 2 hours to get there stayed 1 hour went home

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From the manager: Hi Mark,

We are concerned to read your feedback, as this is certainly not the standard of experience we aim to provide at Parkdean Resorts.

Please be assured that your comments have been shared with the Guest Experience Team at the resort for review. We are continually looking for ways to improve and enhance the experience we offer our guests, and feedback such as yours plays an important part in that process. ^JC

Liked This is the third time we have stayed at this park, which for us the main attraction is the outdoor heated swimming pool and the occassional game of bingo.

Disliked Unfortunately on this occassion, the pool was very dirty and the water was much colder than on previous visits and on one occassions the showers were not working. We stayed for 10 days and the weather was dreadful and unfortunately our pitch completely flooded on the second day and remained sodden for the rest of the duration, so we spent a lot of time wading through puddles. We even had our own duckpond, complete with duck swimming around and required a tractor tow to extricate our motorhome from the pitch!

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From the manager: Hello Elaine,

We always aim to deliver a great experience, and we are genuinely disappointed when we don’t meet expectations.

We will take this opportunity to ensure your comments are shared and taken on board with the park staff so they can look to make immediate improvements where necessary. Your satisfaction is important to us and we are very sorry that we have fallen short on this occasion.

We hope this will not deter you from visiting us again in the future, as we are confident you would have a better experience. ^JC

Liked Great facilities, clean, heated toilet and spacious pitches. Wi-Fi is good but doesn't stretch to all pitches.

Disliked Road had lots of substantial potholes, one of which i tripped in due to no light in camping area, and broken streetlights on main path.

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From the manager: Hi Rebecca,

We are thrilled to hear you had a great stay overall :)

Thank you for your feedback on the roads, we will share this with the management team at the park right away. ^JC

Liked Quiet pitch, close to beach, things for family to do local, pool nice.

Disliked Toilets need an update,

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From the manager: Hi Ryan,

We really appreciate you taking this opportunity to share your review on your recent stay, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience. ^JC

Liked .Plenty for the kids to do 😀
.Friendly staff
.activities card reasonably priced

Disliked . A long wait for food in the restaurant
. Sending customers away as ran out of food
.toilet and shower block quite a distance from the camping pitches
.WiFi/internet connection poor

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From the manager: Hi there,

Thank you so much for taking the time to share your review with us. We truly appreciate your feedback.

Hopefully we can welcome back to this or another of our holiday parks in the near future for more happy holiday memories. ^JC

Liked Lovely location
Peaceful site
Not too crowded

Disliked No freezer store to restock ice packs
Not enough toilet blocks for all campers
Some evening entertainment not child friendly (bingo)

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From the manager: Hi Veronica,

Thank you for your review, Veronica.

We're pleased to hear you enjoyed the peaceful location and relaxed atmosphere of the site.

We appreciate your feedback regarding the toilet facilities, freezer storage for ice packs, and evening entertainment. Guest comments are invaluable in helping us improve the experience we offer, and we'll take your suggestions into consideration.

Thank you again for your feedback, and we hope to welcome you and your family back in the future. ^EC

Liked Stuff was really helpful
Nice clean site

Disliked No one told you where go empty the caravan toilet only told us where grey was goes its next to the mens toilet wish was closer to were u r based on site. Struggled to book activities

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Liked staff were so pleasent and helpful we were taken to our allocated pitch which was exactly perfect by a man i think his name was morgan who said if we need any help with anything he would come back and check we were ok which he did but we were all good ty so much activities were all good as well i did like the idea of the showers hoses that you could take of the hook and wash yourselves properly

Disliked the showers were a bit cold maybe you could ave them on seperate gas bottles to the washing up section as it seemed everyone wanted to shower and wash up at the same time

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From the manager: Hi there,

Thank you so much for your fantastic review! We're delighted to hear that you had such a great experience with us.

Hopefully you will visit us again soon. ^JC

Liked Close to the beach

Disliked No hot water in the showers for 4 days, member of staff told us the hot water is unreliable, I complained to the reception staff and they said they were unaware of the problem but 3 days later still no hot water, hearing small children and grown adults crying because of how cold the water was, not funny.

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From the manager: Hi Linda,

Thank you for taking the time to leave a review.

While we're pleased to hear you enjoyed the park's location and proximity to the beach, we're sincerely sorry to learn about the lack of hot water in the shower facilities during your stay.

We completely understand how disappointing and uncomfortable this must have been, particularly for families with young children. Having access to reliable hot water is a basic expectation, and we're very sorry that this fell short during your visit. We can appreciate how frustrating it must have been to raise the issue and feel that it was not resolved during your stay.

Please be assured that your comments have been shared with the park team and will be reviewed thoroughly.

Thank you again for your feedback, and we apologise for the inconvenience caused. ^EC