Liked Amazing site situated with plenty to do. We stayed Monday-Saturday and decided to extend an extra day due to wanting to do so much more which the kids loved! The camping pitches filled up eventually across the weekend which was nice too and we were given a pitch located close to the toilet/shower blocks as asked which was helpful for the other party we were camping with. Mostly friendly staff very bubbly on arrival (Gareth) amazing with the kids really boosted their excitement with some freebies bubbles sweets water gun and overall very helpful. Toilets and showers were maintained on the family camping site other than the odd expected blocked toilet

Disliked Pitches and surrounding were pitch black with zero lighting at all guiding any walk way ect. We noticed we were pitched up out of the way from everyone else which was slightly off due to being unable to mix or mostly the kids mixing whereas others were pitched upon each other and created a nice atmosphere whilst we were tucked in the corner. Wasn’t a massive problem just found it odd more than anything. The cleaner is constantly on duty however found to be just sat on their phone in one of the pot wash rooms and was told to “use the other” even though the other was already in use which wasn’t very professional at all. A lot of the younger staff wasn’t very child friendly or smiley and didn’t seem like they were happy to be there or even help apart from the lovely lad on the train who interacted with the children and really made the train ride fun and exciting. The inflatable on the lake wasn’t open due to loss of water which was understandable and out of their control but traveling as far as we did was a slight inconvenience as I don’t think we’d have booked it this time if we had known and even more upsetting as it was still up and out to see which kind of rubber it in a little and was hard for the younger to understand why they couldn’t take park.

Recommend to friends Visit again

From the manager: Thank you for such a detailed review. It sounds like you packed a lot into your Monday-to-Saturday stay and even decided to add another night because there was still more to do! That’s certainly one way to know you’re having a good time. We’re really pleased to hear you enjoyed the site, the facilities and the range of activities, and that the camping facilities were well maintained during your stay. We’ll also make sure Gareth hears your lovely comments. It sounds like he certainly got the children excited from the moment you arrived with bubbles, sweets and water guns! We’re sorry to hear about some of the other points you experienced. We appreciate your feedback regarding lighting around the camping pitches, particularly when walking around after dark. We’ll share this with the relevant team. We’re also disappointed to hear about your experience in the pot wash area. We expect our facilities to remain available and our teams to be helpful and professional, so your comments will be passed on. We’re pleased that the train ride was a highlight, and we’ll be sure to share your kind words with the team member who made it so much fun for the children. We completely understand the disappointment around the inflatable. Although circumstances affecting an activity can sometimes be outside of our control, we appreciate that travelling a long way only to find something unavailable is frustrating, especially when it’s still visible on the lake and the children are wondering why they can’t use it. Thank you again for the honest feedback. It’s great to hear you enjoyed your stay enough to extend it, and we hope to welcome you all back for another family adventure hopefully with plenty more bubbles, water guns and activities to enjoy! It’s in our nature!

Liked Cleanliness around pitches, location of pitches, plenty of things to do for the children too. Will definitely be back

Disliked Shower block didn’t seem maintained which I do believe isn’t up to the site management but guests themselves. Especially those with children. Noticed a few times smaller children not being watched in the toilet/shower blocks and messing with toilet roll and mud everywhere.

Recommend to friends Visit again