Atlantic Reach Resort

Liked: Well there is not enough space in the box to list all the gray stuff about this site we had an amazing time and a million percent we will be returning and recommending this place to absolutely everyone as there is everything for all ages ❤️

Disliked: Nothing

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From the manager: Thank you so much for your fantastic review! We’re thrilled to hear you had such an amazing time and that everything lived up to your expectations. It means the world to us that you'd recommend us so highly and plan to return – we really couldn’t ask for better feedback! We look forward to welcoming you and your family back for another great stay very soon.

Liked: Swim , soft play and mini golf included
Friendly staff

Disliked: The pub

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From the manager: Thank you so much for your lovely review and for choosing to stay with us! We're delighted to hear that you and your family enjoyed the swimming, soft play, and mini golf – and that our team made you feel welcome. We really appreciate your feedback and are sorry to hear the pub didn’t quite meet expectations. Your comments help us to keep improving, and we hope to make your next visit even better. We look forward to welcoming you back soon!

Liked: Staff were friendly

Disliked: I’ve stayed here before but last time on a different pitch but this time there was problems with flooding due to bad weather most of the site was shut down even though we were in season and the shower and toilet facilities were dated and dirty the showers were so small you needed to try and dry and dress yourself in the actual shower this was very difficult as the water didn’t drain away and the showers they were dirty and clogged with hair they had mats in the bottom which needed a good clean with disinfectant it made u feel very unclean even though you had showered

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From the manager: Thank you for taking the time to share your feedback. We’re really pleased to hear you found our staff friendly — we’ll make sure to pass that on to the team.

We're very sorry to hear about your experience with the shower and toilet facilities, and the flooding issues during your stay. Unfortunately, the weather recently has presented some challenges across the site, but we completely understand that this would have impacted your holiday, and we are truly sorry for that.

Please rest assured that your comments regarding the cleanliness and condition of the facilities have been shared with our maintenance and housekeeping teams. We are currently reviewing our facilities and cleaning schedules to ensure they meet the standards we aim to provide for all our guests.

Thank you again for your feedback — it’s really important to us as we work on making improvements. We do hope you’ll consider visiting us again in the future so we can provide a much better experience.

Liked: Great area. Large pitches . Clean facilities.
Swimming pool lovely and warm 31c .

Disliked: Sited on a very wet pitch which had a big dip . Couldn’t use our awning all week as it flooded the first night , we were told how to set up a certain way so couldn’t move it . We found it strange that we were all put on flooded pitches when lots of better pitches not being used . Showers are small in size and only 2 per shower block . Teenagers wanted to play at the arcade but no cash machine on site so had to travel 2 miles up the road to Morrisons to draw cash out .

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From the manager: Thank you for your feedback. We're pleased to hear you enjoyed the area, the large pitches, the clean facilities, and that you found the swimming pool warm and inviting.

We’re sorry to hear about the issues you experienced with your pitch and the wet ground conditions. Following recent spells of wet weather, some areas of the park have been more affected than usual, but we understand how frustrating this must have been, especially when setting up. Your comments about pitch allocation have been noted and will be reviewed to help improve future stays.

We appreciate your feedback regarding the size of the showers and the number of facilities available. This is something we will review as part of our site improvement plans.

Regarding the arcade, we completely understand how inconvenient it is not having access to cash on-site. We are currently exploring options to introduce a contactless change facility to make things easier for our guests in future, although we don't yet have a confirmed installation date.

Thank you again for your valuable comments — they really help us improve.

Liked: Not a lot to be honest. Disaster from arrival. They put us on wet grass after confirming a hardstanding pitch on the Thursday and said they were all booked. Even though there was one free throughout the duration of our short stay.

Disliked: Shop was closing the day after we arrived and we had to go to the Co Op in the village in a 26' motorhome with nowhere to park. This was after We had to navigate a poorly signposted one way system in the dark. We then tried to go into Truro on the Monday and realised we were stuck in the mud as it had rained all morning and the hardstanding pitch was still vacant. We got a full refund and drove home as the reception staff and management were extremely unhelpful. They even parked a car on the still vacant hardstanding pitch instead of moving us once we had managed to get towed free from the mud. A truly awful experience and I would not recommend to any one with a Motorhome.

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From the manager: Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations and that you faced challenges from arrival.

We apologise for the pitch allocation issues and for any miscommunication regarding the availability of hardstanding pitches. We understand how frustrating this must have been, especially considering the poor weather conditions at the time. Your comments about pitch management and parking have been noted and will be reviewed carefully as part of our service improvement processes.

We’re also sorry for the inconvenience caused by the shop closure. We appreciate that accessing local amenities can sometimes be difficult with larger vehicles, particularly when navigating unfamiliar areas at night.

While we are pleased that a refund was arranged, we regret that this did not make up for the disappointment you experienced. Thank you again for taking the time to leave your comments — they are important to us as we continue to make improvements.

Liked: Pub food beautiful
Good park, safe enough for children
Great bike jumps for the children close to the camping area
Soft play very clean
Gym very clean, good equipment fab classes
Very friendly staff
Pot washing area is fab
Good proximity to Newquay
Games room brill for the kids

Disliked: Hard standing pitches not wide enough which means when it’s rains your area is very muddy which is not ideal with children
Site is a little tired and scruffy looking BUT improvements look to be made for 2025 which is great
Showers not cleaned the whole time we were there and they would not drain, very cold and not private at all for women as the door is always latched open
Road noise (but again hopefully the pitches will be further from the road come 2025 onwards)
Cars do drive fast around the site, when you have young children it does make you on edge. 15mph speed limit is to fast.
Individual changing rooms require for the swimming pool, none shared showers required and also lockers. The pool needed a good clean, lots and lots of long hairs caught in my hands which is grim

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From the manager: Thank you for taking the time to leave such detailed feedback. We're really pleased to hear you enjoyed many aspects of your stay, including the pub food, the children's facilities, the gym, and the friendliness of our team. It’s great to hear the park felt safe for your children and that you found the proximity to Newquay convenient.

We appreciate your constructive comments about areas for improvement. We are also aware that some areas of the site are in need of refurbishment, and it’s great to hear you noticed that improvements are already underway. Feedback like yours helps us prioritise these works.

Your comments regarding shower cleanliness, drainage issues, pool facilities, and site speed limits have been noted and shared with the relevant teams. Enhancing the changing facilities at the pool, improving drainage, and reviewing site speed limits are all areas we will consider.

Thank you again for your helpful feedback — it’s really valuable as we continue making improvements for 2025 and beyond.

Liked: Nice clean site with really good facilities and location was perfect for us.

Disliked: Due to the weather our pitched did flood terrible which ment us cutting our stay a day early.

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From the manager: Thank you for your great feedback. We’re so pleased you enjoyed the clean site, great facilities, and ideal location. It's wonderful to hear you found the stay good value too.

We're sorry the weather cut your trip short, but we’re delighted you would stay with us again and hope to welcome you back soon!

Liked: Helpful pitch allowance

Disliked: Unkept facilities dirty shower curtains and showers were freezing cold and not even hot water for washing hands

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Liked: Location and cleanliness of site. Swimming pool area and value for money. Friendly staff will definitely stay again but will wait for the summer

Disliked: Windy weather blew the tent over

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From the manager: Thank you for your lovely feedback! We're so pleased you enjoyed the location, facilities, and value for money. We look forward to welcoming you back this year — hopefully with calmer weather!

Liked: Nothing just wasn't for us

Disliked: Showers very small.place was like a shed.

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