St Andrews Lakes

Camping and touring

Changes to your holiday

• Bookings cannot be amended within 3 day(s) of arrival.

Admission

• Admission is only permitted after registering at reception.
• All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
• At least one of the party members must be aged 21 or over.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• If the reception is closed on arrival, please check in at the Wellness Centre.
• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Units will be allocated on arrival.

Extras

• Facilities/activities including Beach access, Aqua Park, Equipment Rental, Climbing Wall, Archery, Axe Throwing, Wellness Centre, Spa are subject to extra charges payable on arrival.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Please note that the toilet/shower facilities are unisex.
• Public areas are non-smoking.
• Quiet hours must be respected between 10 p.m. and 7 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and trunks must be closed quietly.
• Refunds within the indicated cancelation period are only possible if the park is able to relet your unit/site.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.
• The park is not liable for any refund in the event of force majeure.
• This is a quiet park: no music is allowed.

Occupancy

• Bookings must not consist of more than 1 different households.
• No bachelor/bachelorette parties permitted via Pitchup.com.
• The park caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pool

• Some facilities require the wearing of swim caps.

Reception

• Reception is unmanned after 5 p.m.. Please inform the park while on your way there should you expect to arrive after this time so that the team can provide information about your unit/site.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality flashlight with them as parts of the park are unlit.
• Open fires are prohibited.

Sites

• A cable measuring at least 10 metres is needed for the electric hook-ups.
• Tents are not accepted at this park.
• You must follow management instructions when setting up your tent/rig and related equipment.

Taxes

• This area is not subject to city tax.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
• No cars/motorcycles at the site. All cars must be parked in the designated area.
• No vehicle movement between 10 p.m. and 7 a.m..
• The charging of electric vehicles is not permitted on site.
• Twin axle vehicles are not permitted on site.
• Units longer than 6 metres are not allowed.

Visitors

• Visitors must leave the premises by 7 p.m..