Pitch and Canvas

Camping and touring

On-site accommodation

Changes to your holiday

• Bookings cannot be amended within 7 day(s) of arrival.
• Modifications are subject to a £2.50 ($3.15) fee.

Admission

• All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
• At least one of the party members must be aged 21 or over.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.

Dogs

• Dogs are prohibited from main facilities and amenities.
• Dogs must be kept on leashes and supervised at all times.
• Guide dogs are allowed on site free of charge.
• The park does not accept breeds/crossbreeds listed in the Breed-specific legislation (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).
• Your dog must be tattooed or microchipped.

Extras

• Motorcycle(s) can be brought instead of the car(s) included.

General

• Bookings are nominative and non-transferable.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Quiet hours must be respected between 10:30 p.m. and 7:30 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and trunks must be closed quietly.
• Refunds within the indicated cancelation period are only possible if the park is able to relet your unit/site.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.
• The park is not liable for any refund in the event of force majeure.

Hired accommodation

• No naked flames are allowed inside the hired accommodation units.
• Your unit must be left clean and tidy; a fine of £25.00 ($31.46) will be charged for unclean units upon departure.

Occupancy

• Group bookings of 2 or more units (e.g. tent, caravan, RV or accommodation hire) traveling together are not permitted via Pitchup.com.
• Group bookings of 4 or more adults are not permitted (couples and immediate family members excepted).
• No bachelor/bachelorette parties permitted via Pitchup.com.
• Single-sex bookings of 3 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.
• The park caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Reception

• Reception is closed from noon to 2 p.m.. No arrivals are permitted between these times.
• Reception is unmanned after 5:30 p.m.. Please inform the park while on your way there should you expect to arrive after this time so that the team can provide information about your unit/site.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality flashlight with them as parts of the park are unlit.
• If making a fire, the fuel, logs and coal have to be purchased on site.

Sites

• You must follow management instructions when setting up your tent/rig and related equipment.

Vehicles

• No vehicle movement between 10:30 p.m. and 7:30 a.m..
• Only one car is to be parked at the site. Extra vehicles must be parked in the designated area.
• The car is only included in the rate if you are travelling with a camper, trailer tent or tent. If you wish to bring a car along with your motorhome/RV, please select the extra.
• The charging of electric vehicles is not permitted on site.

Visitors

• Visitors are not permitted on site.