Bracelands Campsite

Liked The only thing I liked about this place was the location and that you could easily just wonder off into the woods on the various trails.

Disliked Here’s a clear, firm, and well-structured version of your review that keeps it factual while clearly explaining the impact on you. I’ve tightened the language, corrected spelling, and made sure your main issues come through strongly without sounding emotional or aggressive:

Upon arrival, we were told that we were not allowed to burn wood. As we were staying in a rooftop tent, sitting by a fire in the evening was the only way to keep warm, so this was frustrating straight away. Nowhere on the pitch-up booking page (which I booked through) does it state that burning wood is not permitted. I emailed while we were there to raise this issue and received a repetitive “sorry for the inconvenience,” which felt dismissive given the circumstances and no gesture of goodwill.

Secondly, there was only one toilet block open, and the toilets and showers are closed for a full two hours starting at 10:30am. While inconvenient, this is not my main concern. The bigger issue is that guests are actively encouraged and told to use the family room and disabled toilets during this closure.

As a result, disabled facilities were frequently unavailable to those who actually need them. Both of us have hidden disabilities, and we were unable to use the disabled toilets because they were being used as shower facilities by guests without disabilities. This was upsetting and unacceptable, as it removes access to facilities specifically designed for disabled guests.

Overall, better communication before booking and more consideration for accessibility and disabled guests are urgently needed.

Recommend to friends Visit again

From the manager: Good morning Jade,

Thank you for your "well-structured" review, however on the Pitch Up booking page, under Site Features, Rules, it clearly lists campfires are not permitted. However, as explained on arrival, you could of enjoyed the effect of a campfire as long as you only burnt specialised eco logs, or charcoal, which, unlike real wood do not give off the dangerous embers, and the onsite shop stocks both for you to purchase.

You are correct that only one of the three toilet blocks was open at the time of your visit. Given the low occupancy and the closure of the other areas for ground recovery, the large block provided more than sufficient facilities for everyone on site.

This block is closed for just two hours each day to allow staff to carry out a thorough clean for the benefit of all guests, and clear signage is in place to advise guests of the cleaning schedule. We're sorry you felt you could not use them at any other time, but we are obligated to maintain access to the adapted family bathrooms for all to use during this short period. Outside of the daily clean, any guest with a radar key, with or without disabilities, or families are welcome to use these facilities without prejudice.

In response to requesting overall better communication, you state you "emailed" the site whilst you were there, however I'm sure if you had of just popped into the office, or spoken to a team member during their rounds, they would of given you a much more personable answers to your feedback.

It's disappointing you have chosen not to visit us again or recommend us to friends, however we respect your opinion and always welcome genuine feedback.

Kind Regards
Central Operations

Liked Beautiful location
WiFi (albeit hit & miss at times)
Wild deer 😍
Lovely walks
Clean facilities

Disliked -

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Liked Very warm welcome considering we arrived later than planned. Really helpful and advised and offered hard standing due to wet weather. Facilities are fab especially nice hot showers

Disliked None. The site was lovely

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Liked Everything

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Liked Fantastic site will be returning in the summer staff very helpful

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Liked What can I say! Bracelands campsite is absolutely perfect for an adventurer. There are so many walks or bike rides straight from the campsite. Perfect place to unwind and enjoy mother nature

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Liked Beautiful setting and views. Excellent greeting by friendly staff. Great walks

Disliked Wash facilities could possibly do with an update

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Liked Really peaceful. Lovely staff and very clean facilities.

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Liked Fantastic reception service on arrival, our pitch was very level and large enough for our van and the drainage looked very good. Toilet block was very clean and checked regularly, the showers again clean and water a really good temperature and a decent amount of water came out before shutting off. All the staff we met were very friendly. The elsn point was very well thought out and certainly better than some we have come across.

Disliked We didn't dislike anything, some pitches looked quite slopped so that is a point bearing in mind, but we thoroughly enjoyed our stay.

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Liked Excellent welcoming upon arrival. Very informative too.

Disliked Could do with a bit more lighting for night trips to the toilet or when it gets dark.

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