Coldingham Bay Leisure Park

Liked Site and facilities very clean. The receptionist was so lovely and made check in super easy. Site had lots of amenities.

Disliked We were on a pitch right behind a shortcut people take through the trees so we had A LOT of people with children walking on our pitch! Lots of children taking bikes also. Maybe to and from the park but it really bothered us. Avoid pitch 28

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From the manager: Thank you for taking the time to leave us such a lovely review and for recommending us to friends. We’re delighted to hear that you found the site and facilities so clean, enjoyed the amenities, and that our receptionist made your check-in nice and easy.

We’re sorry to hear about the amount of foot traffic you experienced around your pitch. We completely understand how frustrating it must have been to have people and children regularly passing through your pitch area, particularly when you were hoping to relax and enjoy your stay.

We really appreciate you bringing this to our attention. We’ll certainly look at the situation around Pitch 28 and see whether there are any measures we can put in place to discourage people from using this route.

We’re pleased to hear that you would still visit us again, and we hope to welcome you back for a more peaceful stay next time.

Liked Great on site facilities. Showers and toilet area clean and in good condition.

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From the manager: Thank you for taking the time to leave us a review. We're delighted to hear you enjoyed the size of your Super Electric Hardstanding Touring Pitch. We really appreciate your recommendation and are so pleased you'd consider visiting us again. We look forward to welcoming you back for another great stay!

Kind regards, The Holiday Sales Team

Liked Pitch size

Disliked 0

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From the manager: Thank you for taking the time to leave us a review. We're delighted to hear you enjoyed the size of your Super Electric Hardstanding Touring Pitch. We really appreciate your recommendation and are so pleased you'd consider visiting us again. We look forward to welcoming you back for another great stay!

Kind regards, The Holiday Sales Team

Liked Well kept park, cleaners in toilets every morning ,

Disliked Asked for a pitch next to toilet block due to my disability, was advised no , 3 times I called asking this and put it in the pitch up comments when booking , was advised that I should have booked direct, would have helped, I was put at the top of the park, doesn’t look much but it has a incline more so when you have a disability, and the best of it was the pitch next to toilet block and two or three next to it we’re not used all week !!!,

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From the manager: Thank you for taking the time to leave your feedback. We're pleased to hear you found the park well maintained and appreciated the cleanliness of our facilities.

We're very sorry to read about your experience regarding your pitch allocation. We understand how important pitch location can be, particularly when accessibility needs are involved, and we appreciate how frustrating it must have been to see nearby pitches remain unused during your stay.

While we cannot always guarantee specific pitches when bookings are made through third-party booking platforms, we do always try to accommodate requests wherever possible. We're sorry that on this occasion we were unable to meet your expectations or communicate the situation more clearly.

Your comments have been shared with our team so we can review how we handle accessibility requests and improve our communication with guests. We truly value your feedback and hope you will consider staying with us again so we have the opportunity to provide you with a better experience.

Liked You can see a genuine effort to be 100% customer focussed. I made a point in my last review about the state of the toilets and suggested that toilet brushes would help those responsible visitors clean up. I noticed the provision of toilet brushes which was a marked improvement. However the Site staff can’t change the bad behaviour of some visitors sadly and I often found the toilets in a disgusting state. I never left them like that and made sure the loo was fit for the next person to use unlike the state I often found them in. Well done CBLP. Great effort and ground staff do a great job.

Disliked Messy visitors but that’s not possible to legislate for unfortunately.

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From the manager: Thank you for your thoughtful review and for taking the time to share both your feedback and your recognition of our team's efforts.

We're especially pleased that you noticed the addition of the toilet brushes following your previous suggestion. We genuinely value guest feedback, and where we can make practical improvements, we're always happy to do so.

We also appreciate your understanding that the condition of our facilities can sometimes be affected by the actions of a small number of visitors. Our grounds and housekeeping teams work incredibly hard to maintain high standards throughout the day, and your kind comments will mean a great deal to them.

Thank you again for your support, and we look forward to welcoming you back for another enjoyable stay.

Liked Not a lot about thr site, although perfectly placed for local visits and attractions

Disliked This site seems more of an afterthought thrown in besides the large static site. It's on a gradient ( although not severe) so most vans / caravans will need levelling up. The gents amenities very clean and modern although only 2 showers and 2 stiles, plenty of basins though. No fences / bushes or other to define your actual pitch area , minimum I would expect is ground markers ,we actually had people in the pitch behind up against the back of our van in their camping chairs and 2 dogs chatting and drinking til 1 in the morning ! I'm not a killjoy but we were due off the pitch the next morning and wanted an early ish night. Oh.... and one of their cute little doggies left me a present on the grass behind my van 🤔. Oh and beware , they have WiFi, but you have to pay a fiver a day !

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From the manager: Thank you for taking the time to leave your review.

We're pleased to hear you found our location convenient for exploring the local area and that you found the gents' facilities to be clean and modern.

We're sorry to hear that other guests' behaviour affected your stay. We expect all visitors to be considerate of those around them, particularly during the quieter evening hours, and we're disappointed this wasn't your experience.

We also appreciate your comments regarding pitch definition and levelling. As our touring area is on gently sloping ground, some guests may find levelling blocks helpful, and your feedback about clearer pitch boundaries has been noted and will be considered as we continue to improve the site.

Regarding Wi-Fi, we appreciate that this may not suit everyone's expectations. We aim to be transparent about any additional charges before booking.

Thank you again for your feedback. We value all comments as they help us identify areas where we can continue to improve, and we hope to have the opportunity to welcome you back in the future.

Liked The site itself is very good. Clean shower areas and toilet facilities kept very clean apart from a huge dead spider in the paper towel dispenser in the ladies for 4 days, food in the restaurant is lovely and the staff very friendly.

Disliked We were put on a pitch under trees which made the stay not great the weather was lovely but when you're in the shade under tree's It can be chilly, other pitches opposite us were free the whole time in beautiful sun shine

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From the manager: Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed the park, our restaurant, and that our team made you feel welcome. We also appreciate your comments about the cleanliness of our facilities, and we're sorry to hear about the spider in the ladies' washroom. This certainly isn't the standard we aim for, and we'll ensure this is highlighted with our housekeeping team.

We're also sorry that your pitch location didn't meet your expectations. We understand how much of a difference sunshine can make, especially during warm weather. While we do our best to allocate pitches fairly and accommodate requests where possible, availability and operational requirements can sometimes limit our options. We appreciate your feedback and will take it into consideration as we continue to improve our guests' experience. We hope to have the opportunity to welcome you back again in the future.

Liked My family and I had a great time at Coldingham Bay on a touring pitch the pitches are very spacious with your water ,electric and kitchen waste water at your pitch .The toilet block has been refurbished since last year and it is lovely with a hairdryer which was ideal ..we also used the diner in the complex and the food was 10 out of 10 there was plenty variety on the menu to choose from .The entertainment on the Saturday night when we arrived was fantastic Top hat and heels were absolutely fantastic and had everyone joining .The staff were also very friendly .

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From the manager: Thank you so much for your wonderful review! We're delighted to hear that you and your family had such a great stay with us at Coldingham Bay. It's fantastic to know you enjoyed the spacious touring pitches and found the refurbished toilet facilities to be a real improvement.

We're also pleased you had such a positive experience in the diner – we'll be sure to pass your kind comments on to the team, who will be thrilled to hear you rated the food so highly. It's great to hear you enjoyed the Saturday evening entertainment too – we'll make sure Top Hat & Heels receive your lovely feedback!

Thank you once again for your kind words about our friendly team. We really appreciate your recommendation and look forward to welcoming you and your family back for another fantastic stay soon.

Liked Good location for local walks and generous pitch sizes

Disliked Insufficient toilets and showers for the number of pitches, and very poor cleanliness in toilet block and dish washing facilities

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From the manager: Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our location, the nearby walks, and the generous pitch sizes.

We're sorry to learn that the toilet and shower facilities did not meet your expectations during your stay. We appreciate you bringing your concerns about the cleanliness and availability of the facilities to our attention, as guest feedback is invaluable in helping us improve. Your comments have been shared with our team for review.

Thank you again for your feedback, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience.

Liked Nice friendly staff site was lovely and clean and easy to find enjoyed are stay there would recommend it to friends

Disliked Nothing

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From the manager: Thank you for your wonderful review. We're delighted to hear that you enjoyed your stay and found our team to be friendly, the park clean and well maintained, and the location easy to find. It's especially rewarding to know that you would recommend us to your friends. We really appreciate your kind feedback and hope to welcome you back for another enjoyable stay in the future.