Sandylands Holiday Park

Liked Lovely place for a family holiday, with many good facilities and activities for kids.
Walk near the train station trip to Glasgow for the day!

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Liked The Weather

Disliked Motorhome pitch was tiny, barely took the van. Other vans draining their dirty water tanks on their pitch, running onto the road. Entertainment for kids was absolutely diabolical, the kids could have done a better job and put more effort in themselves. There was no real interaction from the entertainment staff. The show bar was filthy. Not cleaned from one night to the next. Fish and chip shop avoid like the plague, disgusting and cost a fortune. A fish and chips was £16.08.
All in all, a total waste of money and definately wouldnt return even as a last resort.

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From the manager: Hi there,

Thank you for taking the time to leave your review. While we're pleased the weather was on your side during your stay, we're very sorry to hear that several aspects of your visit did not meet your expectations.

We're disappointed to learn that you found your motorhome pitch too small and experienced issues with other guests disposing of waste water incorrectly.

We're also sorry that our children's entertainment, the cleanliness of the show bar, and your experience in the fish and chip shop fell below the standards we aim to provide. We appreciate your honest feedback, as it helps us identify areas where improvements are needed. Your comments have been shared with the relevant teams for review.

We're sorry that your holiday left you feeling disappointed and appreciate you bringing these matters to our attention. We wish you all the best for your future holidays. ^SR

Liked Clean, tidy and the staff were very helpful

Disliked N/A

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Liked presque rien

Disliked En fait c'est plus un parking de Mobil home qu'un camping. Très peu de place pour les gens de passage . les sanitaires étaient sales et on sent bien c'est le service minimum . l'employé de la petite boutique n'est pas agréable, était plus intéressé par son ordi que par les clients.
Ne pas se fier aux belles photos, la plage, je ne l'ai pas vue, elle existe mais il faut sans doute traverser la ligne de chemin de fer qui longe le camping sur toute sa longueur.
Nous étions à moins de 5 mètres des rails.
Deux trains tous les 3/4 d'heure...un dans un sens et un autre dans l'autre...
Vive le camping.....
A fuir

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From the manager: Hello Marie,

Thank you for taking the time to share your feedback. We are sorry to hear that your holiday did not meet your expectations, as we always want our guests to leave with happy memories of their stay.

Please be assured that your comments have been shared with the Guest Experience Team at the resort for review. We are continually looking for ways to improve and enhance the experience we offer our guests, and feedback such as yours plays an important part in that process. ^JC

Liked Convenience

Disliked Washing facilities

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From the manager: Hi Andrew, Thank you, Andrew, for taking the time to leave your review.

We're pleased to hear that you found our site convenient and that you would recommend us and visit again.

We're sorry that our washing facilities did not meet your expectations. We value your feedback and appreciate you bringing this to our attention, as it helps us identify areas where we can improve.

Thank you again for your comments, and we hope to welcome you back for an even better stay in the future. ^EC

Liked The shop

Disliked Everything the toilets was only cleaned once when we were there. The pitchers are very small and not looked after . And there were gypsy,s on site

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From the manager: Hi Melvin,

We sincerely appreciate you taking the time to share your review on your recent stay. Your feedback is incredibly valuable to us as we continuously strive to improve and enhance the guest experience. Thank you. ^JC

Liked The arcade and shop were good for my kids to enjoy. The showers and toilets were clean.
We didn’t use any other facilities.

Disliked The smell of drugs, couples arguing loudly at night, people smoking and vaping at every door were not enjoyable.
We booked for 2 nights and when we came back for our second night after being out for the day someone else was in our pitch (with tent set up). We ended up in another pitch and our neighbours said this happens all the time. People don’t actually use the pitches they are given. The staff were great at helping to sort it out for us.
We booked an electric hook up pitch but there was no electric hook up available to us. I spoke to customer services the next day and they offered to lend us an extra long cable to reach another pitch.
Overall the customer service was good, but I won’t be back because the site just wasn’t for us.

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From the manager: Good afternoon,

Thank you for taking the time to leave your feedback following your stay with us.

We’re pleased to hear you found our team helpful and that your children enjoyed the arcade and shop facilities, as well as the cleanliness of the shower and toilet areas.

However, we’re very sorry that several aspects of your stay did not meet expectations. The issues you experienced regarding noise and guest behaviour are disappointing to hear, and we completely understand how this affected your overall experience.

We also sincerely apologise for the confusion surrounding your allocated pitch and the electric hook-up issue. This is clearly not the standard we aim to provide, and your comments regarding pitch management and accessibility of the electric supply have been shared with the relevant teams for review.

While we appreciate your kind comments about our customer service team, we’re sorry to hear the site was ultimately not the right fit for your family. Thank you again for your honest feedback, which helps us identify areas where improvements are needed. ^EC

Liked Nothing really good to say about the place

Disliked Poor facilities
Poor location
Poor pitches

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From the manager: Hi Lucy,

We are sorry to hear about your stay.

We hope you were able to raise your concerns with our on park guest experience team.

We hope to be given the opportunity to be able to welcome you back to one of our parks in the future. ^SR

Liked We love it hear,so handy for great walks for our 2 spaniels.

Disliked A lot of pot holes in the roads & grassy areas.

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From the manager: Thank you so much for taking the time to share your thoughts and leave your review. We truly value your feedback and will make sure to pass your comments about the pot holes along to our touring and camping team so they can look into the issue and work towards a prompt resolution. Your experience is very important to us, and we always strive to improve our facilities and services. We hope that, despite this inconvenience, you were still able to enjoy your stay overall and make some great memories. ^AB

Liked Nothing

Disliked Dirty shower blocks broken showers ,no heating in shower block ,shop smelt of drugs ,complex n chipy filthy n chippy only open friday-saturday& monday 5-9pm

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From the manager: Hi there,

Thank you for your review.

Please be assured that your feedback will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR