Sandylands Holiday Park

Positiv The arcade and shop were good for my kids to enjoy. The showers and toilets were clean.
We didn’t use any other facilities.

Negativ The smell of drugs, couples arguing loudly at night, people smoking and vaping at every door were not enjoyable.
We booked for 2 nights and when we came back for our second night after being out for the day someone else was in our pitch (with tent set up). We ended up in another pitch and our neighbours said this happens all the time. People don’t actually use the pitches they are given. The staff were great at helping to sort it out for us.
We booked an electric hook up pitch but there was no electric hook up available to us. I spoke to customer services the next day and they offered to lend us an extra long cable to reach another pitch.
Overall the customer service was good, but I won’t be back because the site just wasn’t for us.

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Vom Platzbetreiber: Good afternoon,

Thank you for taking the time to leave your feedback following your stay with us.

We’re pleased to hear you found our team helpful and that your children enjoyed the arcade and shop facilities, as well as the cleanliness of the shower and toilet areas.

However, we’re very sorry that several aspects of your stay did not meet expectations. The issues you experienced regarding noise and guest behaviour are disappointing to hear, and we completely understand how this affected your overall experience.

We also sincerely apologise for the confusion surrounding your allocated pitch and the electric hook-up issue. This is clearly not the standard we aim to provide, and your comments regarding pitch management and accessibility of the electric supply have been shared with the relevant teams for review.

While we appreciate your kind comments about our customer service team, we’re sorry to hear the site was ultimately not the right fit for your family. Thank you again for your honest feedback, which helps us identify areas where improvements are needed. ^EC

Positiv Nothing really good to say about the place

Negativ Poor facilities
Poor location
Poor pitches

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Vom Platzbetreiber: Hi Lucy,

We are sorry to hear about your stay.

We hope you were able to raise your concerns with our on park guest experience team.

We hope to be given the opportunity to be able to welcome you back to one of our parks in the future. ^SR

Positiv We love it hear,so handy for great walks for our 2 spaniels.

Negativ A lot of pot holes in the roads & grassy areas.

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Vom Platzbetreiber: Thank you so much for taking the time to share your thoughts and leave your review. We truly value your feedback and will make sure to pass your comments about the pot holes along to our touring and camping team so they can look into the issue and work towards a prompt resolution. Your experience is very important to us, and we always strive to improve our facilities and services. We hope that, despite this inconvenience, you were still able to enjoy your stay overall and make some great memories. ^AB

Positiv Nothing

Negativ Dirty shower blocks broken showers ,no heating in shower block ,shop smelt of drugs ,complex n chipy filthy n chippy only open friday-saturday& monday 5-9pm

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Vom Platzbetreiber: Hi there,

Thank you for your review.

Please be assured that your feedback will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Positiv Near Saltcoats town a lovely little placce

Negativ Touring pitch flooded for whole week. Large boulder directly across from pitch that made hitching up difficult.
Toilet block while clean I never managed to get a hot shower all week after complaining I was told there was hot water! Not when I went in.
Entertaining program poor only a turn on a couple of nights even though it was Easter Holidays.
Bar and chip shop eye watering expensive.
Would I go back No

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Positiv Very impressive

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Positiv Site was very clean and every thing you needed was there.

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Positiv Nice entertainment team

Negativ Everything else

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Positiv The near to the toilettes. The clearness of the toilettes, the possibility to wash the clothes. And the small distance to the beach….(theoretical)…
We had only the Sound from the waves…

Negativ Because there is no way to go to the Beach!
The Bridge is defekt and unuseable!!!!
We had to go min. 30 min. To the sand.
There was no sand in sandyland!
The Train bitween the pitch and the Beach drives every hour, often at night also.
So it is Not really possibility to relax.
There is no Information about this all at the website.

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Positiv Nothing

Negativ The pitches for campervans was situated beside the rail way tracks which ran early hours, the site just lacks any kind of cleanliness! The shower facilities were dated and just felt unclean and smelly. The site was busy, the entertainment for the children were seriously questioning their life choices and lacked enthusiasm. The drinks in the resort bar were expensive. The drive into the park itself went through a estate which made you wonder if you were going the right way. We struggled to find access to the beach was part of it's appeal. I would not recommend this site!

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