Deer's Glade Caravan and Camping Park

Liked plots are well maintained and site is well situated in Norfolk

Disliked We arrived on Saturday and had previously phoned to see if site was OK to still come with our tent due to mother nature and the storm.
The site said yes, we arrived and was given a pitch in full direct wind and next to a tree, yet loads of empty plots with hedgerows around all 3 sides for abit of protection. You are not allowed on site earlier unless you pay for it.
We set up and the wind started our pegs kept coming out due to flooded ground as so wet where out plot was. Went to start dinner and a power cut. The site power operates the campsites showers and water so you couldn't flush toilets or brush your teeth or have a shower. Power was off for 40 hours. So camping with no food due to being unable to cook, unable to clean yourself as no emergency lighting in toilets or water to wash.
Appalling. Customer service, yes they said we could move after we complained but how can you move an 8 man tent in a high wind and terrential rain storm when you have set everything up already and have 3 children with you.
Given we phoned on the day before arrival and they did not warrant the mother nature and effects to where they provided a pitch plot for us in full wind and wet the service was appalling.
We had to leave the next day as our tent ripped in the strong winds and we should still be their for two more nights.
No customer care for this or warranting an offer of part refund due to no water on site or electric and being unable to wash, you couldn't use the toilets as there was no emergency lighting either, a very poor that they have no emergency back up.

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Liked Immaculately maintained, spotlessly clean, friendly welcoming staff, beautiful surroundings 😊

Disliked It could only have been imprived with a longer stay 😊

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Liked Lovely people, beautiful site, incredible showers

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From the manager: Thank you very much, that very kind of you to say so. Hope to see you again in the future

Liked Site beautiful very well kept shop stocked lovely different items facilities spotlessly clean. Highly recommend

Disliked Nothing

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From the manager: Thank you for your review and noting about the shop, we really appreciate it

Liked The site is kept well, nice hedges between pitches giving privacy..
First time here as we usually use Deers Mead site up the road, thought we would give this site a go seeing as it has a few fully serviced pitches now. Didn’t disappoint makes it much more relaxing. Use our own facilities but people said they were lovely.. we are used to Adult only sites, kids arrived Friday night they weren’t a problem but probably would choose to come Sunday and leave Friday in future just in case. Would probably avoid school holidays. A well stocked shop on site and had a pasta van serving various dishes I think it was Friday night.
The staff in reception were pleasant. Very easy access from main road to the site, not a narrow road like some or on coming traffic issues.

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From the manager: Thanks for your review, we really appreciate your kind words. Hope to see you again soon

Liked Very well run and kept campsite in a great location. The pod was very clean and organised.

Disliked Not alot

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From the manager: Thank you for your review and kind words, we really appreciate it

Liked Immaculate site and nice little shop.

Disliked Nothing about the site, only thing is it is a little remote.

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From the manager: Thank you for your review, we really appreciate it

Liked Beautiful well kept site with a variety of pitches, pods and glamping tents. Peaceful and quiet. Excellent site shop. All public area toilets, washing areas, showers etc very good condition and quality. The standard pod areas are lovely with own water supply, good quality picnic bench and fire fit. Electricity, heating and tv inside if needed

Disliked After booking and paying via Pitchup received an email from Deers Glade requesting £100 security deposit. Whilst this is not unusual we did not like that payment was instantly taken and will be on my credit card until refunded up to 10 days after check out. Most places simply hold your card details in the event of a charge being needed for damage.

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From the manager: Thanks for your review, it's great to see that you had a great time and was happy with the campsite. We will discuss your feedback around the deposit in the next monthly meeting, thank you

Liked Good clean facilities, flat site, large pitches

Disliked Totally and completely impersonal.

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From the manager: Thank you for your review, we really appreciate it. We are not sure what you mean by impersonal, as there are friendly and active staff on site at all times. Please let us know by email so we can look into this further, thanks

Liked Showers very good,

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From the manager: Thank you for your review, we really appreciate it. We're very pleased to see you like the showers, we feel this is an important factor in any campsite. Hope to see you again in the future,