Positiv N/A

Negativ I was extremely disappointed with my recent stay at Stowford Farm Meadows. Having visited the site as a child over 20 years ago, when my parents had a seasonal pitch for their touring caravan, I returned with a genuine sense of nostalgia and was therefore particularly saddened by my experience. There were several issues during our stay. The showers were cold and did not provide adequate hot water, while the bath taps were also cold. In contrast, the sinks produced excessively hot water, despite stickers warning guests about the temperature. Our tent pitch was also situated on a hill, which made it far from suitable or comfortable. I appreciate that camping pitches can vary, but this was not what I reasonably expected from the site. I also paid £18.99 for the internet package, which did not work at all. I spent more than six hours in total on hold with VFast customer service trying to resolve the problem, without any satisfactory outcome. Perhaps most concerning of all, we visibly saw rats running around the campsite. This was extremely unpleasant and raised serious concerns about hygiene and the standard of the site. I have photographs and video evidence of this. I raised these issues directly with the site during our stay and was told that they would be addressed. However, I was disappointed that I wasn't even asked which field or pitch we were staying on, which gave me little confidence that anything would actually be done. Ultimately, the combination of these issues meant that we no longer felt comfortable continuing our stay and checked out one day early. Overall, I found the standard of the facilities and service to be significantly below what I expected. The experience was particularly disappointing given my fond memories of visiting Stowford Farm Meadows as a child. I genuinely hoped to return to a site that held such positive memories, but unfortunately this stay has left me feeling very let down. I hope the site takes these concerns seriously, particularly the issues with hot water, the non-functioning internet service and the presence of rats, and takes appropriate steps to address them.

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