Positiv Place and environment was lovely close to everthing we needed

Negativ I visited Tagg Lane Holiday Camp in the Peak District for a five-day getaway. Unfortunately, on our journey to the site, our car broke down and ended up being stuck in a garage for around a week. We were around five hours from home, with our caravan already on site, and suddenly had no way of getting the caravan home. We went into the site shop and explained the situation to the lady there. She was very understanding and told us she would see what she could do to help. Unfortunately, after a couple of days we hadn’t heard anything, so we contacted the number provided. We spoke to a gentleman who seemed to have no knowledge of our situation. We explained that we were looking to see whether we could leave our caravan on site temporarily — something we completely understood would likely come with an additional charge. We were told someone would get back to us, but despite making multiple calls and sending messages, we received no response. By the day before we were due to return home, we still hadn’t had any confirmation or communication regarding what could be done with our caravan. This left us in a very difficult position, especially given that we were already dealing with a breakdown five hours from home. It’s a real shame because the situation was completely unexpected and outside of our control, and we were simply looking for some help and communication from the site. Unfortunately, based on our experience, I wouldn’t return to Tagg Lane Holiday Camp. It left us feeling that the priority was the running of the dairy farm rather than the holidaymakers staying on the site. Better communication and some basic customer support during an unexpected situation would have made a huge difference. If you want, I can also make it  more blunt and strongly worded, while still keeping it suitable for a public Google/Facebook review.

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Positiv Perfect for a getaway from life in general! We stayed here for a week and genuinely couldn’t fault a thing. The site is beautiful, with lovely little walks around the area — perfect for taking the dog out and enjoying the surroundings. The owner was very friendly and welcoming, which made the stay even better. We’ll definitely be coming back for our short breaks away from our busy working lives. I would highly recommend this place to anyone looking to relax and unwind. One thing we always worry about when booking somewhere is phone signal and Wi-Fi, as we still like to listen to music and watch TV to fully switch off. Thankfully, there were no issues at all here — the phone signal was 100%

Negativ Nothing to dislike

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